10/05/2017 I called florida blue and I talked to a representative by the name of “hugo”. I explained to him that I was trying to find a physician that accepted florida blue insurance for my son and also I wanted to make sure that are insurance was effective so that we would be covered since u just had payed the premium. So he found pediatric virdi located at midflorida pediatric. So he told me to call that the pediatric and schedule the appointment and give the the reference number he gave me and his name, and I asked him if he was sure my son can be seen the month of october and he said yes your son will be covered I said okay n we hung up. So right after that I called mid florida pediatrics and scheduled the appointment for the 9th of october and also gave them the reference number and the number of the representative that helped me which was hugo. So when the 9th of october 2017 came around I took my son to the pediatric and I also gave them the reference number and hugos name as well. My son was seen and had got two vaccines. (reference number-1-[protected]) So october 19th I called florida blue to see if someone could find a physician for me who accepted my plan, I was on the phone with a representative named “teresa” she had told me that my coverage with florida blue didn”t start until november 1st, and I said that it was weird because “hugo” told me my plan was effective and that it was okay for me to take my son to the pediatric this month and so thats why I did I told her. She asked for the reference number so that she could check hugos notes. He put in the notes that the system had and error and that my insurance wasn”t effective until november 1st. I was so surprised because hugo did not tell me that when he talk to me, it seemed like hugo put that there was an error in the notes to cover his job. So teresa tried to connect me to a supervisor and nobody answered. So I hung up with her called back and spoke to a supervisor named “ariel” I told him the situation and I said to him I was very frustrated that his employee told me the wrong information. Ariel told he would review the call and call me back in 30 mins and also he sees that hugo was wrong than he would take care of the visit my son had on the 9th of october. So than I waited and waited for a call back, still did not get a call. So I called and got on the phone with a representative and she reached him and he told her to tell me that he was still reviewing the called that had took place on october 5 2017 with hugo and that he would call back, so I said okay and hung up and I got a call back from ariel the supervisor, he apologized for his employees Actions and he admitted that hugo was wrong for telling me it was effective But he said that he cannot cover my sons visit unfortunatley because theres no way he can. I told him it wasn”t fair because if his employee seen that he made a mistake and said that it was effective than he should of reached back out to me and let me know but he didn”t. So ariel said he couldn”t do anything to cover me. He told me I could submit a complaint. So I was very unhappy. Its not fair and I should not have to pay for this visit because and employee was dishonest! My client number is h21586752983
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