i am writing to express my total dissatisfaction with Fresh Water Systems located in greenville sc. The customer service rep [Camia Brown] refused to give me her immediate supervisors name and number as well as the owners! I had to look up the principals on BBB. They are Mr. Steve Norvell, CEO and Miss Savannah L Norvell, Marketing Specialist! I have not heard back from them as well. They should be ashamed how their company conducts business! I have left numerous negative reviews online and continue to work blogs to reveal this companies short comings! i couldn”t help but notice that the web is filled with negative reviews already for basically the same deficiencies? its a wonder that Fresh Water Systems is still in business with such disastrous service! Furthermore when i made this transaction on the website the checkout redirected me to a PayPal portal where i had to log on and authorize payment! it then redirected back to the website and on to my order form where it auto populated the fields with my name and shipping address etc! But in the phone number field it had populated my PayPal password? As you can imagine i was alarmed! But when the invoice came by email it had the correct phone number in the field? But then the company emails me saying its a fraudulent charge and they are not shipping! I filed a claim [C19-00153] with the South Carolina State Attorney Consumer Protection department to investigate against your company for any illegal capturing of my data! In addition I also filed a claim with PayPal [PP-I=4020027 to investigate thecompany impropriety! FreshWaterSystems.com was paid immediately and confirmed by PayPal receipt yet they refused to ship claiming fraud! i received no notice from PayPal or my bank as they claim and I expect to be refunded immediately !!! Not tomorrow, not in 5 days! Today !
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Fresh Water Systems Reviews & Complaints
I needed to buy a filter but I had no clue which one to order so I contacted FreshwaterSystems and asked their rep for help. We discussed everything and their rep offered me to buy a set of filters. When my order arrived filters did not fit! I contacted FreshwaterSystems and told them that something terrible happened and that filters which were recommended to me by one of their reps did not fit. Lady on the phone said that they need time to find out what happened and asked me to contact them back later. When I did they did not even apologize! They refused to refund my money or send me the correct set! That was the worst experience in my life! I am very disappointed and will not buy from them again!
Fresh Water Systems Reviews & Complaints
I ordered two filters from this site. But then I remembered that I saw pretty nice filters in the store next to my house. So I decided to cancel my order. So I cancelled it the same day. I didn’t receive any email saying whether or not the order was cancelled. So, I decided to call the and ask about it. I was talking to one of FreshWaterSystems agents. He said that my order wasn’t cancelled and the package had already been shipped. He told that I can receive the package and send it back to them and they will refund full amount. I agreed. So, I received the items and didn’t even open the box. I shipped it back to them and was hopping to get my money. A week passed and there was no single call or message from them. I decided to call them. I was worried about the status of my return and my refund. FreshWaterSystems agent said that they received the package and I’ll get the money in few days. I don’t know why, but I didn’t believe him. Well, it’s almost three weeks and still no money. Don’t trust this company, they are liars and thieves.