DO NOT TRUST this site. If I could give zero stars to post a review, I would, My son customized an Xbox 360 controller and we ordered it on Saturday 12/21. The site says 6-10 business days to process before shipping so I did not expect it to arrive before the new year. Excluding the holidays, there have been 15 business days since we placed the order. It is now January 14. Three weeks after Christmas and my kid still has no gift, or even any idea when or if it will arrive (and he is asking me every day if I have gotten an answer). The web site only says that the order is “in process” and its estimated shipping date calculator “spins” eternally. I have called their customer service number. No one answers, it just repeatedly cycles a voice mail message recommending that you email them and promising a response to emails by the end of the next business day. Nope. Nothing. I have sent several emails with no response. I paid $185 for vaporware. Higher orders around the holidays are not an excuse. Viable businesses plan for such events. I am so sick and tired of businesses blaming their blatant failures on unexpected “success.”
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