Gates Chevy World

Gates Chevy World

Reviews: 1

1 RATING
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Published: 09 April 2021

Posted by: Anonymous

Purchased a 2005 jeep April 2016- took it home and it stalled and would not start without a battery jump- took jeep back to gates and they stated they would fix it- One week later and many times of the jeep being “fixed” and us picking it up and taking it home only to have to stall and not restart- they stated they would make it right with us- by finding us a similar running vehicle in our price range- this was not possible so a lease was discussed- a vehicle and price was agreed upon – upon the contract being signed the terms changed dramatically to a price range that was over the discussed limit and additional money was requested for a down payment- a $500 down payment was made for the non running jeep prior. | We could not agree to the higher monthly amount they changed it to nor the addition down payment- we asked for the $500 down payment to be returned to us since the jeep was non running and a vehicle could not be found that would be similar in make/ model/ year/ and price and the lease that was discussed had changed and we were not interested. | Our down payment was not returned- and we left the dealership in the jeep: it stalled less then a mile down the road- the next day it was again returned to GAtes and they stated they would fix it- | two more additional weeks pass and the general sales manager was contacted because myself and my husband refused to deal with the original sales manager for not only his failure to make it right with a running vehicle but his poor customer service in general. Three weeks with one vehicle in a two person working household who had two vehicles only to sell one to purchase the non running jeep was a nightmare- they again refused to return the $500 down payment and stated the jeep was unfixable- to not lose the $500.00 down deposit on top of 3 weeks worth of missed work we had no other option then to lease a small car with payments that are ridiculously high.

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