We purchased a diamond ring made of platinum from GEMVARA jewellers. Immediately when we received the ring we noticed the diamonds were dull and several days we noticed the ring became dull and the diamonds as well. We had to have the ring resized because living in Houston, TX with the weather being extremely hot my finger swelled. We went to a national and international reputable jeweller to have the ring resized by a licensed GIA geologist. Several days later we had to send the ring back to GEMVARA because the ring began to look like an old nickle. After notifying GEMVARA we sent the ring back to them via Fed-Ex. When they received the ring they informed us because we had the ring appraised by a geologist other than GEMVARA and had it resized by a jeweller other than GEMVARA they would no longer warranty our ring. They also stated the value of the ring is now $2,750 less than the $3,750.00 that we paid for just several weeks ago! It seems only GEMVARA is allowed to touch this ring even though they gave a certificate of authentication as to the quality of diamonds and platinum. After going back and forth with their customer service via emails and telephone we realze GEMVARA is impossible to deal with. The only thing they want is money and more money and nothing to do with customer satisfaction. It like purchasing a new car from a dealership but you can only have service done at that specific dealership and if you take it to another dealership because your out of state then your lose your warranty! We are now in the process of having a GIA certify the diamonds and platinum used by GEMVARA are in fact the same as they certified. Stay away from these folks as they are impossible to deal with. They are quick to find blame and refuse to take responsiblity is inferior workmanship and materials. This is an Internet company that takes your money via credit card and never looks at you face to face. Let the buyer beware. This company has caused us much pain and sorrow both financial and emotional. .
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