Getaroom, Inc.

Getaroom, Inc.

Reviews: 1

1 RATING
(1)

Total views: 2198

Published: 11 January 2021

Posted by: Anonymous

I called getaroom.com the first recommendation for a fast hotel savings online website. I booked for 2 nights on August 7, 2017. I was having surgery the next morning August 8, 2017 at 7 a.m. nearby the hotel. When I arrived to the hotel they had manadtory valet parking at $30 a night for 2 nights and 2 vehicles.= $120.00 extra I was not counting on and was never explained this when booking this hotel thru getaroom.com. | I was furious and called to cancel. They argued with me about cancelation policy, adding to my health problems and stress. They said I had to cancel before August 6, 2017. I explained that I could not cancel a reservation that I made before I made it. They still said that was their policy. I was not to receive my money back and would be charged 250.00 for 2 nights. I then had to scramble for another hotel and there was an event in the area making it hard at the last minute to find a Hotel. | Double payment. I had to pay for a hotel I never used. Plus find something else in the area so I could do my surgery. After contacting them again in like a few days after my surgery they sent me to escalation department of customer service. They gave me a ticket number that I have still and said they would review a few weeks later, I got a one night refund. I feel this is unfair and they are a sham of a company with ripoff practices. I feel I am entitled to a full refund of two nights and I want people to be informed of this company so they don’t get taken like I did. Also I used my debit card for payment.

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