The first order occurred a few years ago. They were a pair of gradient tinted, rimless, prescription glasses. After waiting over a month, they arrived. When initially worn, they were crooked on my face. No amount of frame twisting could remedy the misalignment, which caused double-vision. After close inspection, I discovered that the holes drilled through the lenses where the bridge was mounted were misaligned. Also, the holes for each temple were not parallel. | I took pictures of this mess on graph paper to prove the defect. A refund without the need to return the unusable glasses was eventually given. | The second order occurred in 2016. They were a pair of clear rimless, prescription glasses. The wait was only 3 weeks this time. One plastic cap was glued backwards to the eye-facing surface of the lens to secure the bridge through the drilled hole, causing it to extend 2mm toward my eyeball, and weaken the mount to the bridge. | I risk a scratched cornea should my airbag ever deploy. | The third order occurred in 2016. They were a pair of brown-tinted, rimless, prescription glasses. The wait was 3 weeks. The installed lenses were the wrong size and shape despite explicit instructions on the web form and subsequent email. I sent photos of this error. I was required to mail them back at my own expense before a replacement could be sent. | The replacement was not expedited, taking the same 3 weeks. This time, the tint was gray instead of brown. I sent photos to complain. The reply was that they were brown. I resent photos of the previous brown glasses with the wrong lenses to show them the difference and demanded a refund. They asked me to mail this second pair to them at my own expense. | I filed a dispute with my credit card company.
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My husband and I our purchased in the fall of 2019. They enticed us saying that we could get a free vacation to Hawaii and free airfare
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