“Shop with confidence” 7 day price guarantee is not worth the paper it is written on. After purchasing a HP pavilion x360 with windows signature installed for what I was told was the going price ($2200) by the salesman, I later checked online and found Harvey Norman had it listed online for $1200 with windows 10 home installed. My fault for not checking first, it was a bit careless I agree. And after having shopped there a number of times before and having had positive experiences in the past I did trust the sales guy to some extent…bad decision. I should have woken up as soon as noticing no pricing on anything, that way they can hit you up with an inflated price and work backwards. Anyway, after getting home and discovering I had been somewhat fleeced, I thought this will still be ok as I can request the shop with confidence 7 day price guarantee…wrong again, apparently not all franchises observe this guarantee and on this occasion I was told “we only match pricing on local stores not online prices”, I was blown away and ironically it was a Harvey Norman online price that the store was refusing to match. Where I live there is very little competition as Dick Smith has now closed down and no JB”s either. I will never purchase another computer or laptop from Harvey Norman as long as I live, I have probably purchased 6 computers or so from them over the years and heaps of other stuff for houses etc, but the lack of loyalty they show their customers is a disgrace, it”s all about how much they can get out of this person and how much crap can I saddle them with (that they probably don”t need) and have them walk out the door. This conduct will eventually bring them unstuck as people like me wise up to these modern day tactics. Thanks for nothing HN, you fooled me this time but never again. And Gerry is whinging about how bad things are, well start treating your customers with a bit of respect and show some integrity in your operations. Harvey Norman was once a well operated, trustworthy store but no longer is in my eyes.
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