I am Pandurang Kalamkar from Pune, Maharashtra, India (Pin code- [protected]). I purchased “Honda WR-V DE Exclusive Edition” car on 30th March 2019 from Viman-nagar Showroom (Opposite to Phoenix Market City, Pune). I already raised service request to Honda India but there was irresponsible response from them about my issue. So, I”m writing this complaint to parent company Honda Japan. Please find below mail I sent on 16th November 2019 to Honda India: “Dear Sir, I am Pandurang Kalamkar from Pune, Maharashtra, India (Pin code- [protected]). I purchased “Honda WR-V DE Exclusive Edition” car on 30th March 2019 from Viman-nagar Showroom (Opposite to Phoenix Market City, Pune). But, within the month from purchased date there was issue with AC Cooling system of the car & with the help of service center situated at Wagholi, Pune it was sorted out effectively. Again after completing 4000 KMs I”m having issue with the Front end Disc Brakes of the car & when I contacted regarding this with showroom and service center they replaced the discs of the car. The same issue I”m facing till now and within 8 Months from date of purchase (March”2019 – November”2019), service center have changed “Discs 2 times & Brake pads over 3 times” (2 times new brake pads & 1 time testing brake pads available at service center). But still the issue not got resolved. On an average, for every 4000 KMs I”m facing this issue & service center is just taking this issue smoothly. Lastly on 14th December 2019 again this thing happened I hand-overed my car to the service center. Today on 16th November 2019 they said that both Disc and Brake pads that were changed last time got damaged. As General Manager of this service center is on leave they are giving me a reason that we are not able to do anything with this as GM is on leave. As I”m business person my schedule is very busy & to go to service center for each 4000 KMs to sort this out is not feasible for me. Kindly take this issue On high priority. I would like to give my feedback to HONDA JAPAN. So, please provide me the customer care number & mail ID for the same. Please find below my vehicle details: Vehicle Registration Number: [protected] Model: WR-V DE Chassis Number: [protected] Engine No.: [protected] Also please find attached History card of servicing for your reference & if you look into Recommendations you see the frequency of issue. (I”m unable to upload history card over here as it is in .pdf format) As per my opinion there is manufacturing defect in this model. I am very much disappointed with this. As, this type of issues and delays in finding out root cause are not expected from the reputed brands like Honda. Looking forward for your positive feedback. Thanks & Regards, Pandurang Kalamkar M: +91 [protected] / +91 [protected] Reply From Honda India: Dear Mr. Pandurang Kalamkar Thank you for writing to us, we acknowledge your trailing E-mail. Your communication has been registered with HCIL, and a unique Communication ID as mentioned in the subject field has been generated. We are forwarding your details to the concerned teams for necessary action. In the meanwhile, we solicit your kind cooperation. You may kindly write to us by quoting the above mentioned communication ID in case you have any further query about your trailing concern. We assure you of our sincere endeavor to achieve your satisfaction. Assuring you of our best services at all times. Kind regards, Team Customer Relations Honda Cars India Ltd. Issue: I”m Fed with the issue now. I want to give my feedback to parent company Honda Japan. Today on 17th Nov 2019 I have contacted to respective service center regarding the issue and again they told as General Manager is on leave we were unable to process further regarding your issue. They told me GM will be available tomorrow but when I contacted regarding this with GM he told me that he is available by day after tomorrow. Basically I don”t know why I”m getting different answers by individuals. I think they are taking this issue very easily and I”m fed with this. Very disappointed with the service. General Manager Name: Manoj Patil Contact Number of General Manager: +91 [protected] Please provide my feedback to Honda Japan & Higher management.
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