H&R Block / HRB Digital

H&R Block / HRB Digital Reviews & Complaints

Reviews: 1

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Published: 13 April 2020

Posted by: Payette Claude

?saturday, ?october ?06, ?2018 17:20:50 hrb/kirkland & canada head office complaint web notes Zero customer assistance following hrb errorsx4 on my 2017 quebec tax return (qtr) had to correct errors myself. Hrb/k (kirkland) qc (franchised office), fees of $688.76 for my 2017 fed&qc tax returns; even paid xtra for the tranquilite d”esprit ($25). I am a 6 year customer [protected]; total fees paid ~ $6000). all satisfactory years except 2017. the hrb/k office is opened only 3 days a week/summer. Events rcvd my 2017 quebec (qc) assesment #1 (2018 july 16); must pay additional tax of $720.84 (deadline aug 02. email/phone/request assistance to hrb/kirkland, shahid, nader (tax professional). acknowled my request & info. then all I get is nothing; not answering phone calls,.. emails, etc. call revenu qc & am informed about 4xerrors made by hrb/k. informed/email hrb/k. I visit (2018 aug 01) hrb/k & talk to s. shahid; informe”s me that hrb will pay for errors. time goes on & still no nothing done about hrb errors. 2xphone calls to hrb canada, to register complaints to [protected] case #s provided; 341-911; 343-063/escalation). hrb/k n. shahid (2018 aug 20) informs that he will proceed with case with revenu qc; time goes on & still nothing done by hrb/k. I snailmail (no options) my own correction request to revenu qc. I snailmail (again no option) (2018 sep 13) my complaint to hrb canada calgary, ab. got zero ack/response from calgary, ab. payette c. (monreal, qc, canada)

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