Consumer Reviews and Complaints
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This complaint and/or review was posted on Defaulters.com on 10:15 am, June 21, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/iberostar/.
The reviews & complaints posted about IberoStar was submitted by a member or guest on this website. Any and all opinions and information are published as is. Defaulters.com does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Defaulters.com cannot be held liable for the complaints and reviews posted about IberoStar as per Section 230 of the Communications Decency Act.
IberoStar Reviews & Complaints
At 07:15 am on the morning of the 2nd October 2018 whilst walking from our bedroom (Room 231) to the restaurant for breakfast with my Husband I slipped on what I believe was a wet tiled floor. The result of this fall and subsequent impact I unfortunately experienced trauma and bruising to my left elbow and a comminuted fracture of the proximal humerus (Shoulder Region). The wet floor may have been as a result of a spillage or due to the fact it had recently been cleaned, a point the hotel has subsequently denied quoting their “cleaning policy” stating that staff do not commence cleaning bedroom and corridor areas until after 08:00 am. However irrespective of the cause the hotel has a duty of care to ensure the floors are safe for guests. Nevertheless I would dispute the hotel”s position that the cleaners were not in the area fiercely, as the noise from my fall alerted 2 members of the cleaning staff that miraculously appeared out of nowhere within seconds. If they weren”t in the vicinity carrying out their duties, why were they there? Secondly when my Husband reported the incident to reception at approximately 07:35 am and requested the urgent attendance of a doctor, not a single member of staff came to investigate or inquire as to the nature of the injury I had sustained. There is a legal obligation for any hotel to immediately record and investigate incidents of this nature especially where guests are involved, but I can assure you that no accident report was completed or investigation made at the time. An obvious breakdown or failure to follow the most fundamental and critical of policies, yet the hotel is adamant that the staff had not cleaned the floor because they have a policy. The doctor arrived at approximately 09:50am of the same day but no member of staff had made any enquiries in the intervening period. Following examination by the hotel”s he felt that there was sufficient evidence of a more serious injury to warrant a hospital visit to carry out a radiographic examination and consultation with an orthopaedic surgeon. The Doctor took us in his personal car to the Clinic Les Oliviers, Boulevard 14 Janvier 2011 in Sousse. The clinic carried out the necessary x rays, followed by a consultation where treatment was administered. This treatment consisted of binding the arm for the purposes of immobilisation with a “Mayo Dressing” and the prescription of painkillers and muscle relaxants. Following treatment I was able to return to the hotel at which time there appeared to be significantly more interest from the hotel management and staff, probably due to the fact that I was wearing a very conspicuous dressing and body brace which was very hard to ignore. However once again neither my husband or I were asked to provide information to complete an accident report. On Saturday the 6th October 2018 I had to return to the clinic for further examination and the issuing of a “Autorisation De Voyage” to permit her departure on the following Tuesday. Following my return to the hotel the staff were very sympathetic and attempted to make the second week of the holiday as comfortable as possible, however it in no way compensated for the pain and discomfort I endured. Following the incident we noted that it appeared common practice to clean floors without any visible signs of the potential hazard in many areas of the hotel, especially at times when few guests were present. The lack of signs indicating a potential slippery surface is a failure in the “duty of care” incumbent upon the hotel to protect its customers, although once again the hotel denies this happens. Despite repeated attempts to engage the Iberostar Group they have refused to respond to any correspondence, I assume in the hope I will go away.
IberoStar Reviews & Complaints
At 07:15 am on the morning of the 2nd October 2018 whilst walking from our bedroom (Room 231) to the restaurant for breakfast with my Husband I slipped on what I believe was a wet tiled floor. The result of this fall and subsequent impact I unfortunately experienced trauma and bruising to my left elbow and a comminuted fracture of the proximal humerus (Shoulder Region). The wet floor may have been as a result of a spillage or due to the fact it had recently been cleaned, a point the hotel has subsequently denied quoting their “cleaning policy” stating that staff do not commence cleaning bedroom and corridor areas until after 08:00 am. However irrespective of the cause the hotel has a duty of care to ensure the floors are safe for guests. Nevertheless I would dispute the hotel”s position that the cleaners were not in the area fiercely, as the noise from my fall alerted 2 members of the cleaning staff that miraculously appeared out of nowhere within seconds. If they weren”t in the vicinity carrying out their duties, why were they there? Secondly when my Husband reported the incident to reception at approximately 07:35 am and requested the urgent attendance of a doctor, not a single member of staff came to investigate or inquire as to the nature of the injury I had sustained. There is a legal obligation for any hotel to immediately record and investigate incidents of this nature especially where guests are involved, but I can assure you that no accident report was completed or investigation made at the time. An obvious breakdown or failure to follow the most fundamental and critical of policies, yet the hotel is adamant that the staff had not cleaned the floor because they have a policy. The doctor arrived at approximately 09:50am of the same day but no member of staff had made any enquiries in the intervening period. Following examination by the hotel”s he felt that there was sufficient evidence of a more serious injury to warrant a hospital visit to carry out a radiographic examination and consultation with an orthopaedic surgeon. The Doctor took us in his personal car to the Clinic Les Oliviers, Boulevard 14 Janvier 2011 in Sousse. The clinic carried out the necessary x rays, followed by a consultation where treatment was administered. This treatment consisted of binding the arm for the purposes of immobilisation with a “Mayo Dressing” and the prescription of painkillers and muscle relaxants. Following treatment I was able to return to the hotel at which time there appeared to be significantly more interest from the hotel management and staff, probably due to the fact that I was wearing a very conspicuous dressing and body brace which was very hard to ignore. However once again neither my husband or I were asked to provide information to complete an accident report. On Saturday the 6th October 2018 I had to return to the clinic for further examination and the issuing of a “Autorisation De Voyage” to permit her departure on the following Tuesday. Following my return to the hotel the staff were very sympathetic and attempted to make the second week of the holiday as comfortable as possible, however it in no way compensated for the pain and discomfort I endured. Following the incident we noted that it appeared common practice to clean floors without any visible signs of the potential hazard in many areas of the hotel, especially at times when few guests were present. The lack of signs indicating a potential slippery surface is a failure in the “duty of care” incumbent upon the hotel to protect its customers, although once again the hotel denies this happens. Despite repeated attempts to engage the Iberostar Group they have refused to respond to any correspondence, I assume in the hope I will go away.
IberoStar Reviews & Complaints
Dear Sir or Madam, I need your help to compensate my clients, a honeymoon couple, who is having many problems with their staying at Iberostar Tucan. A few months ago we planned their honemoon at your hotel and paid for a Junior Suite Ocean Front. We reserved and paid for it in Brazil, through our Supplier Trend Tour Operator. However, last Friday they contacted us saying that your hotel had notified them of an overbooking and that they needed to downgrade my clients. I spent Friday, Saturday and great part of the day on Sunday, trying to minimize the trouble for my clients. After all, they are in their life special trip… their honeymoon. I had decided to change them from hotels, when on Sunday, finally, in an agreement between Renan, from the tour operator and two of your clerks, Yuri and Danielle, there was a promise that my clients would be accommodated in a Junior Suite from sunday to monday and from there on in a Junior Suite Ocean Front, provided you had availibility. However, when they arrived at the hotel, none of this happened. They were checked into a Standard Room. Everything was really upsetting for them… too much stress during the trip that was supposed to be the best and most romantic of their lives. Yesterday they promised to move them into a Jr suite… and what did happened was that they checked them into a suite that is not good, in the back of the facilities and near the most noisy ballroom of the complex… Air conditioning is not working. My clients sent me a very disgusting message asking me to cut their trip short and bring them back home as they do not believe how such a company as Iberostar could not mind with their guests. I think that our tour operator is not really getting to the right person at Iberostar Tucan in order to get appropriate help to solve this matter. That is why I decided to ASK, BEG for your help to do something to compensate the clients for so many problems. I kindly ask you to provide them with the best assistance you can. Please, inform which is the best ocean front room you have available that you can move them to… TODAY… And inform please if you have any spa treatment that we could offer them in order to change the bad impression caused for all these trouble. I count on your to help me solve this problems as soon as possible, I cannot leave my honeymoon clients in deep deception like that. Please help me. I look forward to hearing from you at the earliest and thank you in advance. Miriam
IberoStar Reviews & Complaints
Dear Sir or Madam, I need your help to compensate my clients, a honeymoon couple, who is having many problems with their staying at Iberostar Tucan. A few months ago we planned their honemoon at your hotel and paid for a Junior Suite Ocean Front. We reserved and paid for it in Brazil, through our Supplier Trend Tour Operator. However, last Friday they contacted us saying that your hotel had notified them of an overbooking and that they needed to downgrade my clients. I spent Friday, Saturday and great part of the day on Sunday, trying to minimize the trouble for my clients. After all, they are in their life special trip… their honeymoon. I had decided to change them from hotels, when on Sunday, finally, in an agreement between Renan, from the tour operator and two of your clerks, Yuri and Danielle, there was a promise that my clients would be accommodated in a Junior Suite from sunday to monday and from there on in a Junior Suite Ocean Front, provided you had availibility. However, when they arrived at the hotel, none of this happened. They were checked into a Standard Room. Everything was really upsetting for them… too much stress during the trip that was supposed to be the best and most romantic of their lives. Yesterday they promised to move them into a Jr suite… and what did happened was that they checked them into a suite that is not good, in the back of the facilities and near the most noisy ballroom of the complex… Air conditioning is not working. My clients sent me a very disgusting message asking me to cut their trip short and bring them back home as they do not believe how such a company as Iberostar could not mind with their guests. I think that our tour operator is not really getting to the right person at Iberostar Tucan in order to get appropriate help to solve this matter. That is why I decided to ASK, BEG for your help to do something to compensate the clients for so many problems. I kindly ask you to provide them with the best assistance you can. Please, inform which is the best ocean front room you have available that you can move them to… TODAY… And inform please if you have any spa treatment that we could offer them in order to change the bad impression caused for all these trouble. I count on your to help me solve this problems as soon as possible, I cannot leave my honeymoon clients in deep deception like that. Please help me. I look forward to hearing from you at the earliest and thank you in advance. Miriam
IberoStar Reviews & Complaints
Good afternoon, with regret . I”m unfortunately launching an official complaint with IBEROSTAR, directly as I don”t think my complaint was handled properly, and now with the Thomas cook situation we have lost out on the little compensation we did have. The hotel we stayed in was a disgrace! We had a really horrible time and we struggled for two week after to feel ok again we were that ill. I have 100″s of photos, videos and screenshots of complaints and responses. I am seeking compensation, I do unfortunately have no other choice than to post these images and videos of this hotel at its worst into my huge following for social media, if this issue is not resolved quickly. I spent 8 weeks trying to sort out the issue with Thomas cook which is why I am coming to you direct. I did put in a sickness claim which Thomas cook was dealing with. This isn”t the case anymore so I do hope such a big brand like iberostar can resolve this. Regards, Sophie king .
IberoStar Reviews & Complaints
Good afternoon, with regret . I”m unfortunately launching an official complaint with IBEROSTAR, directly as I don”t think my complaint was handled properly, and now with the Thomas cook situation we have lost out on the little compensation we did have. The hotel we stayed in was a disgrace! We had a really horrible time and we struggled for two week after to feel ok again we were that ill. I have 100″s of photos, videos and screenshots of complaints and responses. I am seeking compensation, I do unfortunately have no other choice than to post these images and videos of this hotel at its worst into my huge following for social media, if this issue is not resolved quickly. I spent 8 weeks trying to sort out the issue with Thomas cook which is why I am coming to you direct. I did put in a sickness claim which Thomas cook was dealing with. This isn”t the case anymore so I do hope such a big brand like iberostar can resolve this. Regards, Sophie king .
IberoStar Reviews & Complaints
Good evening, I have just come home from my trip to Varadero Cuba. My group and I stayed at the Irberostar Bella Vista for one week July 10, 2018 – July 17, 2018. I am submitting this claim because on Sunday night (July 14, 2018) I was walking to the night entertainment on the resort, and I fell into a concrete hole. Attached are the photos of said hole. As you can see from these photos, there are no warnings signs mentioning this hole. However, there is a “do not walk on grass” sign, that” is 2-3 feet in the opposing direction, very small, and anyone within that vicinity would not be able to read/ see it”s contents including children for that matter. If a child had fallen they could have seriously injured themselves. This hole should have been cordoned off with caution tape.. atleast ! Later that night, after my girlfriend and I realized it wouldn”t stop bleeding, we made the decision to go to the 24 hour emergency clinic, seeing how it was too late to use the hotel”s clinic. We left the resort, took a taxi, and when getting to the correct place we found out I needed to get stitches. I got 5 stitches and spent 140 convertible pesos. When getting back to the front desk at the hotel, they didn”t seem too concerned nor did they do anything. The following day we put a claim in to costumer service and they said we would have to come back the next day to speak with the manager. When we went to speak with the manager there was no record that the incident had taken place. We had to put a claim in again and when the manager came to speak to us he said he would give us a couples massage and late check out for free. But how can I enjoy the massage when I was in so much pain. In addition to this; the cleanliness of our room was dispicable. Our towels always had stains on them, our sheets were never changed and remained damp. There were many cockroaches also seen around the hotel. This has been a major inconvenience, and it ruined not only mine but my girlfriend”s vacation as well. This trip was a complete nightmare and I”m very unhappy with the way we were treated and I was unable to enjoy my trip. It is sad that I worked so hard all year round to save money for this trip and due to these circumstances my vacation was ruined. I have also attached the medical correspondence with the stamp, but I”m unable to open or tamper with the document because it is to be sent directly to the medical insurance company. I thank you for taking the time to address my incident. Please advise how you wish to go about this situation. Also take note I am prepared to take this matter further if my expectations are not met. Thank you for your time and I look forward to hearing from you. George Stathopoulos Email: [protected]@hotmail.com
IberoStar Reviews & Complaints
Good evening, I have just come home from my trip to Varadero Cuba. My group and I stayed at the Irberostar Bella Vista for one week July 10, 2018 – July 17, 2018. I am submitting this claim because on Sunday night (July 14, 2018) I was walking to the night entertainment on the resort, and I fell into a concrete hole. Attached are the photos of said hole. As you can see from these photos, there are no warnings signs mentioning this hole. However, there is a “do not walk on grass” sign, that” is 2-3 feet in the opposing direction, very small, and anyone within that vicinity would not be able to read/ see it”s contents including children for that matter. If a child had fallen they could have seriously injured themselves. This hole should have been cordoned off with caution tape.. atleast ! Later that night, after my girlfriend and I realized it wouldn”t stop bleeding, we made the decision to go to the 24 hour emergency clinic, seeing how it was too late to use the hotel”s clinic. We left the resort, took a taxi, and when getting to the correct place we found out I needed to get stitches. I got 5 stitches and spent 140 convertible pesos. When getting back to the front desk at the hotel, they didn”t seem too concerned nor did they do anything. The following day we put a claim in to costumer service and they said we would have to come back the next day to speak with the manager. When we went to speak with the manager there was no record that the incident had taken place. We had to put a claim in again and when the manager came to speak to us he said he would give us a couples massage and late check out for free. But how can I enjoy the massage when I was in so much pain. In addition to this; the cleanliness of our room was dispicable. Our towels always had stains on them, our sheets were never changed and remained damp. There were many cockroaches also seen around the hotel. This has been a major inconvenience, and it ruined not only mine but my girlfriend”s vacation as well. This trip was a complete nightmare and I”m very unhappy with the way we were treated and I was unable to enjoy my trip. It is sad that I worked so hard all year round to save money for this trip and due to these circumstances my vacation was ruined. I have also attached the medical correspondence with the stamp, but I”m unable to open or tamper with the document because it is to be sent directly to the medical insurance company. I thank you for taking the time to address my incident. Please advise how you wish to go about this situation. Also take note I am prepared to take this matter further if my expectations are not met. Thank you for your time and I look forward to hearing from you. George Stathopoulos Email: [protected]@hotmail.com
IberoStar Reviews & Complaints
Hello, I”m afraid our Cuban adventure is not going to plan. The hotel Iberostar Bella Vista is awful and the customer relations lady is very rude. The hotel is tatty to say the least, the lifts are like something from the ghetto, the hallways are like prison cells and the food is disgusting! We also have to walk across a steeply sloping and slippery bridge to get access to the pools and restaurants We put our luggage in our room and went to explore. When I walked back in to the room, I slipped over a wet floor – our air-conditioning vent was leaking water. The hallway floors are broken and sharp – my 3 year old had a sharp corner of the tile in his mouth. Most of the sun loungers are cracked and broken, some have mould on them. Most lifts are not working either. It”s classed 5 star, but barely 3 in our minds. I went to complain- the hotel said I had to speak with my rep. I spoke with her and she can”t do anything until tomorrow. So we went back to our room – after the engineer had fixed the leak. Guess what? Soaking wet floor again. We have been moved to another room – only problem is – we have paid a fortune for a connecting room and now we are all crammed into one room! Our rep can”t do anything as she doesn”t work Sundays! My babies are knackered, I have been complaining and getting nowhere for 4.5 hours – to say that I am absolutely fuming is an understatement. Just to top it off, keeping in mind that we have been arguing and complaining for 4.5 hours – we asked for some wine in our room and we have been told no! So I am currently arguing, just to have a glass of wine in my room. The queue for the bar is at least 20/25 minutes long! This is fast turning in to a nightmare! We are almost at the point of changing our flights to come home! Please can you look in to this for me as a matter of urgency. Can you get us a refund for this hotel so we can book another? Can you look and see what other hotels have availability please? I really hope you can help us? Our email address is [protected]@yahoo.co.uk Many thanks, Hayley and Trevor
IberoStar Reviews & Complaints
Hello, I”m afraid our Cuban adventure is not going to plan. The hotel Iberostar Bella Vista is awful and the customer relations lady is very rude. The hotel is tatty to say the least, the lifts are like something from the ghetto, the hallways are like prison cells and the food is disgusting! We also have to walk across a steeply sloping and slippery bridge to get access to the pools and restaurants We put our luggage in our room and went to explore. When I walked back in to the room, I slipped over a wet floor – our air-conditioning vent was leaking water. The hallway floors are broken and sharp – my 3 year old had a sharp corner of the tile in his mouth. Most of the sun loungers are cracked and broken, some have mould on them. Most lifts are not working either. It”s classed 5 star, but barely 3 in our minds. I went to complain- the hotel said I had to speak with my rep. I spoke with her and she can”t do anything until tomorrow. So we went back to our room – after the engineer had fixed the leak. Guess what? Soaking wet floor again. We have been moved to another room – only problem is – we have paid a fortune for a connecting room and now we are all crammed into one room! Our rep can”t do anything as she doesn”t work Sundays! My babies are knackered, I have been complaining and getting nowhere for 4.5 hours – to say that I am absolutely fuming is an understatement. Just to top it off, keeping in mind that we have been arguing and complaining for 4.5 hours – we asked for some wine in our room and we have been told no! So I am currently arguing, just to have a glass of wine in my room. The queue for the bar is at least 20/25 minutes long! This is fast turning in to a nightmare! We are almost at the point of changing our flights to come home! Please can you look in to this for me as a matter of urgency. Can you get us a refund for this hotel so we can book another? Can you look and see what other hotels have availability please? I really hope you can help us? Our email address is [protected]@yahoo.co.uk Many thanks, Hayley and Trevor
IberoStar Reviews & Complaints
Hello, We purchased a silver membership last year and thought this would be a great investment and we would have memorable vacations. I have tried on at least 4 different occasions to book a repeat visit to the Iberostar Grand Paradiso . It has been a horrible customer experience and many hours on the phone trying to finalize plans. As of today we have escalated our concerns to the Manager of membership solutions. Awaiting a response. At this time our experience with Iberostar reservations has been unsatisfactory. We have found vacation deals cheaper thru a 3rd party provider (hotel and airfare) so we would like our membership fee returned. Todate we have not seen any benefits of being a Silver member. I look forward to hearing back from someone. Linda Dal Din – Membership #[protected]
IberoStar Reviews & Complaints
Hello, We purchased a silver membership last year and thought this would be a great investment and we would have memorable vacations. I have tried on at least 4 different occasions to book a repeat visit to the Iberostar Grand Paradiso . It has been a horrible customer experience and many hours on the phone trying to finalize plans. As of today we have escalated our concerns to the Manager of membership solutions. Awaiting a response. At this time our experience with Iberostar reservations has been unsatisfactory. We have found vacation deals cheaper thru a 3rd party provider (hotel and airfare) so we would like our membership fee returned. Todate we have not seen any benefits of being a Silver member. I look forward to hearing back from someone. Linda Dal Din – Membership #[protected]
IberoStar Reviews & Complaints
Hi I”d like to make a complaint about the Iberostar playa polar in Cuba I stayed here with my partner and 8 month old daughter on the 25th April for a week we stayed in room 511 had problems with the back door not locking on arrival which ground floor we needed it to lock then we got that sorted everything was ok for 4 days of our holiday until 29th April we had a problem with no electricity in the room and was goin on and off all night I went to reception numerous times and told them I could not live like that with a baby they kept saying they would send someone down and the electricity would come back for 20 mins then go off again this occurred from 9pm and was the same at 9am at 7am I went to reception for the 10th time to be told we could have a room change I agreed and said i wanted to move rooms so packed all our things up went to the beach at 9am still had no electricity and was promised To come back at 2 and when we came back there would be a new room waiting went to the beach rushed back for 2pm to get told by the hotel receptionist manager oh your not moving rooms now the problem is sorted no apology turned he”s back on me and ignored me as I tried to talk to him, so as we was only there another 3 days decided to Buy a cigar from the cigar bar in there and was really good on our last night decided to buy a box as a present for a family member to bring home Spent 132 pesos on this present got them how gave them to the family member and they are fake and do not spoke overall I am not happy with how we was treated while here on holiday the bar staff cleaners gardeners all very good to us but reception staff very rude and not willing to help and the man who sells cigars in the cigar bar totally ripped us off I”m not one for complaining but I spent a lot of money to go on this holiday and did not expect service like this
IberoStar Reviews & Complaints
Hi I”d like to make a complaint about the Iberostar playa polar in Cuba I stayed here with my partner and 8 month old daughter on the 25th April for a week we stayed in room 511 had problems with the back door not locking on arrival which ground floor we needed it to lock then we got that sorted everything was ok for 4 days of our holiday until 29th April we had a problem with no electricity in the room and was goin on and off all night I went to reception numerous times and told them I could not live like that with a baby they kept saying they would send someone down and the electricity would come back for 20 mins then go off again this occurred from 9pm and was the same at 9am at 7am I went to reception for the 10th time to be told we could have a room change I agreed and said i wanted to move rooms so packed all our things up went to the beach at 9am still had no electricity and was promised To come back at 2 and when we came back there would be a new room waiting went to the beach rushed back for 2pm to get told by the hotel receptionist manager oh your not moving rooms now the problem is sorted no apology turned he”s back on me and ignored me as I tried to talk to him, so as we was only there another 3 days decided to Buy a cigar from the cigar bar in there and was really good on our last night decided to buy a box as a present for a family member to bring home Spent 132 pesos on this present got them how gave them to the family member and they are fake and do not spoke overall I am not happy with how we was treated while here on holiday the bar staff cleaners gardeners all very good to us but reception staff very rude and not willing to help and the man who sells cigars in the cigar bar totally ripped us off I”m not one for complaining but I spent a lot of money to go on this holiday and did not expect service like this
IberoStar Reviews & Complaints
Hi, I am writing you this in regard to my wife Mercedes and I wedding vacation we booked. I will like to inform you about my experience in the Dominican Republic. Specifically with staying at the Iberostar Dominicana resort. It all went horribly wrong when our wedding rings were stolen out of my room on our wedding day. I feel like we were target from the beginning from staff and management. My wife was getting ready for the wedding when all of a sudden the power went out. This was our fourth day there and never seen something like this happen. The photographer had asked us to keep the rings out when getting ready to take photos. My wife panicked and moved to the neighboring room to finish getting her hair completed. When she arrived 30 minutes later she realized the rings were no longer inside her jewelry box. Management told us that room service and electricians had been inside our room during that moment of time when my wife was finishing her hair. After the rings were stolen, the front desk and management made it nearly impossible to get in contact with them. We call the front desk and they hang up on us and then accuse us of stealing our own wedding rings. From wedding day June 9, 2018 to the end of our vacation June 12, 2018 was nothing but disaster. We spent more time talking to management and going to the police station to file a report. I will attach police report to this email. The resort management refused to let us go to go police station until the very last day where we were running so close to pack and leave for the airport by 1:20 P.M. I hope you can share his experience with others looking to get married overseas to not let their guards down for a second when strange events happen, such as the power turning off half hour before wedding photographer and coordinator are supposed to be there. We eventually talked to the executive assistant manger on June 11, 2018 Rosario Rosario asking what they will do for us to make up for this horrific nightmare and she said they can offer us a voucher to another Iberostat resort not in Dominican Republic and Rosario Rosario was not to be found before we left back to the states. The staff and management gave us the run a round and I don”t want this experience to be forgotten and the investigation to continue to prevent this from happening to others. More problems emerged when my family had their trip itineraries printed out and the information on those itineraries offered one free excursion that The resort refused to grant us, the itinerary also offered $30 dollar day spay special and the resort spa refused to offer the service. My family of 28 was on this wedding vacation and we nearly paid at least $1200 per ticket. I feel the resort was ungrateful to my wedding group and gave all of us a horrible experience from June 9, 2018 to the end of their vacation. I know my family will be writing reviews about Iberostar Dominicana with how their staff treated their guest and how Iberostar Dominicana stole my wedding day from my wife. I appreciate you for listening to my concerns and experience. Please respond back to me. Thank you for your time and patience. Sincerely, William Feid and Mercedes Alfaro.
IberoStar Reviews & Complaints
Hi, I am writing you this in regard to my wife Mercedes and I wedding vacation we booked. I will like to inform you about my experience in the Dominican Republic. Specifically with staying at the Iberostar Dominicana resort. It all went horribly wrong when our wedding rings were stolen out of my room on our wedding day. I feel like we were target from the beginning from staff and management. My wife was getting ready for the wedding when all of a sudden the power went out. This was our fourth day there and never seen something like this happen. The photographer had asked us to keep the rings out when getting ready to take photos. My wife panicked and moved to the neighboring room to finish getting her hair completed. When she arrived 30 minutes later she realized the rings were no longer inside her jewelry box. Management told us that room service and electricians had been inside our room during that moment of time when my wife was finishing her hair. After the rings were stolen, the front desk and management made it nearly impossible to get in contact with them. We call the front desk and they hang up on us and then accuse us of stealing our own wedding rings. From wedding day June 9, 2018 to the end of our vacation June 12, 2018 was nothing but disaster. We spent more time talking to management and going to the police station to file a report. I will attach police report to this email. The resort management refused to let us go to go police station until the very last day where we were running so close to pack and leave for the airport by 1:20 P.M. I hope you can share his experience with others looking to get married overseas to not let their guards down for a second when strange events happen, such as the power turning off half hour before wedding photographer and coordinator are supposed to be there. We eventually talked to the executive assistant manger on June 11, 2018 Rosario Rosario asking what they will do for us to make up for this horrific nightmare and she said they can offer us a voucher to another Iberostat resort not in Dominican Republic and Rosario Rosario was not to be found before we left back to the states. The staff and management gave us the run a round and I don”t want this experience to be forgotten and the investigation to continue to prevent this from happening to others. More problems emerged when my family had their trip itineraries printed out and the information on those itineraries offered one free excursion that The resort refused to grant us, the itinerary also offered $30 dollar day spay special and the resort spa refused to offer the service. My family of 28 was on this wedding vacation and we nearly paid at least $1200 per ticket. I feel the resort was ungrateful to my wedding group and gave all of us a horrible experience from June 9, 2018 to the end of their vacation. I know my family will be writing reviews about Iberostar Dominicana with how their staff treated their guest and how Iberostar Dominicana stole my wedding day from my wife. I appreciate you for listening to my concerns and experience. Please respond back to me. Thank you for your time and patience. Sincerely, William Feid and Mercedes Alfaro.
IberoStar Reviews & Complaints
Hi, recently travelled to ibrostar Malaga playa with my daughter and my mother, we booked two rooms and I purchased the all inclusive plus option, whilst the hotel and staff itself were very good, the holiday was in spoilt by the fact we could rarely get available sun beds and if we did had to search for ages and not sit together . My mother is 78 has a heart condition and couldn”t walk far, my daughter is 12 years old so I didn”t want her to be sat on her own. The rule that sun beds can not be reserved was simply not enforced and by 9, 30 am each day all beds were covered and on many occasions no one used them for hours. I wasted many hours looking for sun beds and it seemed crazy that having paid all inclusive plus, that as a family we couldn”t sunbathe together . The management didn”t seem to be bothered to be honest with the exception of Beatrice the manager who did temporarily resolve the issue for us by asking the staff to enforce that people did not reserve them with towels . Due to health reasons my mother takes her time in the mornings so by the time we reached the pool area they were always all gone . I don”t know why all inclusive plus clients can nit have some branded with a different colour that can only be used by them ? This would at least ensure having paid the excess we would get a sun lounger . We went from the 11th to 18th August, my name is Eamonn Delaney 190 mossy lea road Wrightington wn6 9rd Just to say the staff and hotel other than this were very good, but the sun bed issue is a big one so thought it should be brought to your attention . I was considering booking the hotel for 4 nights from the 16th October but this has put me off . Kind regards Eamonn Delaney
IberoStar Reviews & Complaints
Hi, recently travelled to ibrostar Malaga playa with my daughter and my mother, we booked two rooms and I purchased the all inclusive plus option, whilst the hotel and staff itself were very good, the holiday was in spoilt by the fact we could rarely get available sun beds and if we did had to search for ages and not sit together . My mother is 78 has a heart condition and couldn”t walk far, my daughter is 12 years old so I didn”t want her to be sat on her own. The rule that sun beds can not be reserved was simply not enforced and by 9, 30 am each day all beds were covered and on many occasions no one used them for hours. I wasted many hours looking for sun beds and it seemed crazy that having paid all inclusive plus, that as a family we couldn”t sunbathe together . The management didn”t seem to be bothered to be honest with the exception of Beatrice the manager who did temporarily resolve the issue for us by asking the staff to enforce that people did not reserve them with towels . Due to health reasons my mother takes her time in the mornings so by the time we reached the pool area they were always all gone . I don”t know why all inclusive plus clients can nit have some branded with a different colour that can only be used by them ? This would at least ensure having paid the excess we would get a sun lounger . We went from the 11th to 18th August, my name is Eamonn Delaney 190 mossy lea road Wrightington wn6 9rd Just to say the staff and hotel other than this were very good, but the sun bed issue is a big one so thought it should be brought to your attention . I was considering booking the hotel for 4 nights from the 16th October but this has put me off . Kind regards Eamonn Delaney
IberoStar Reviews & Complaints
I am staying at the Iberostar Rose Hall Beach in Montego Bay Jamaica. One night I went to the bar and when I went to leave I slipped, fell and incurred injuries to the face and mouth. I received a laceration on my chin and a broke one front tooth. The nurse at the hotel didn”t provide adequate medical services and instead sent me to the local private hospital. I had to wait 5 hours because the hospital didn”t have the proper tools to fix my injury. Finally later the doctor there took care of my injuries but I incurred nearly $2, 000 in costs that we”re not part of my travel plans. I want Iberostar will cover these costs because my injuries occurred on the hotel”s property and the staff”s inadequate services resulted in unnecessary egregious fees.
IberoStar Reviews & Complaints
I am staying at the Iberostar Rose Hall Beach in Montego Bay Jamaica. One night I went to the bar and when I went to leave I slipped, fell and incurred injuries to the face and mouth. I received a laceration on my chin and a broke one front tooth. The nurse at the hotel didn”t provide adequate medical services and instead sent me to the local private hospital. I had to wait 5 hours because the hospital didn”t have the proper tools to fix my injury. Finally later the doctor there took care of my injuries but I incurred nearly $2, 000 in costs that we”re not part of my travel plans. I want Iberostar will cover these costs because my injuries occurred on the hotel”s property and the staff”s inadequate services resulted in unnecessary egregious fees.
IberoStar Reviews & Complaints
I booked this Hotel from 1-8 May 2019 and wish to complain about the mis-selling and poor service received by this Hotel. We checked in as normal and having stayed at an Iberostar previously was expecting a high standard but was very disappointed. On entering our room the light fell off and was informed that the prestige service was restricted due to budget. As you can imagine you pay a premium rate for a sub standard service due to budget. We witnessed the selling of upgrades to prestige stating your room is not ready but a prestige room is available for a cost. We met a couple of pensioners who were miss sold this upgrade. One night a waitress opened a bottle of wine over my shirt and it took me requesting that the hotel clean my shirt to get it cleaned to be advised that the Hotel management blamed me for the waitress spilling the wine over myself. Our mini bar which is included in the price has never been restocked and the management are very dismissive towards issues and have no regards to customer friendly service. After all my issues the Hotel just wave the problem under the mat and believe the customer is leaving so no longer a problem.
IberoStar Reviews & Complaints
I booked this Hotel from 1-8 May 2019 and wish to complain about the mis-selling and poor service received by this Hotel. We checked in as normal and having stayed at an Iberostar previously was expecting a high standard but was very disappointed. On entering our room the light fell off and was informed that the prestige service was restricted due to budget. As you can imagine you pay a premium rate for a sub standard service due to budget. We witnessed the selling of upgrades to prestige stating your room is not ready but a prestige room is available for a cost. We met a couple of pensioners who were miss sold this upgrade. One night a waitress opened a bottle of wine over my shirt and it took me requesting that the hotel clean my shirt to get it cleaned to be advised that the Hotel management blamed me for the waitress spilling the wine over myself. Our mini bar which is included in the price has never been restocked and the management are very dismissive towards issues and have no regards to customer friendly service. After all my issues the Hotel just wave the problem under the mat and believe the customer is leaving so no longer a problem.
IberoStar Reviews & Complaints
I had 35 people book rooms for my wedding at I Eurostar and we spent a lot of money here and from day one things were wrong. We were put in a room with double beds instead of a king bed to have to wait til the next day to get a room. The first room the bathroom was still dirty and we had to wait to 2 hours for someone to come clean it. The next day we couldn”t get a JR Suite in Dominicana so they moved us to Punta Cana. All my guests had room issues from electricity shutting off, refrigerators not working, AC not working and one set was put in a standard room when they paid for a junior suite. The food in the buffets and specialty restaurants were cold to luke warm which was horrible. I was very disappointed because we have stayed at iberostar before and it was not like this and for my guests that have been for the first time they do not want to come back.
IberoStar Reviews & Complaints
I had 35 people book rooms for my wedding at I Eurostar and we spent a lot of money here and from day one things were wrong. We were put in a room with double beds instead of a king bed to have to wait til the next day to get a room. The first room the bathroom was still dirty and we had to wait to 2 hours for someone to come clean it. The next day we couldn”t get a JR Suite in Dominicana so they moved us to Punta Cana. All my guests had room issues from electricity shutting off, refrigerators not working, AC not working and one set was put in a standard room when they paid for a junior suite. The food in the buffets and specialty restaurants were cold to luke warm which was horrible. I was very disappointed because we have stayed at iberostar before and it was not like this and for my guests that have been for the first time they do not want to come back.
IberoStar Reviews & Complaints
I have just returned from Hotel Daiquiri in Cayo Coco Cuba. I want to give some feed back on this hotel there was so much wasted plastics, plastic cups for all drinks, double cups if having coffee, paper napkins, foam party on beach, I wasn’t reassured that this was environmentally friendly. The hotel itself is very tired, we found eating in the buffet restaurant to be intolerable it was so hot and humid, the air conditioning was not working making this a really uncomfortable space, the chefs and waiters and waitresses had to suffer this every night, at least we could choose not to go in there. a few days before we left we did speak to the visiting general manager who advised that the air con had been broken for some months and were waiting for replacement parts to be signed off by the ministry of Cuba. but surprise the air con was magically back on. the lobby bar continually running out of drinks each night. we were on an all inclusive which is generally good value to us however on this 2 week holiday we don’t feel this was good value. the hotel needs a lot of work, we appreciate that it suffered from the hurricane a year previously, we couldn’t fault the staff they were fantastic. but this was not the holiday we hoped for.
IberoStar Reviews & Complaints
I have just returned from Hotel Daiquiri in Cayo Coco Cuba. I want to give some feed back on this hotel there was so much wasted plastics, plastic cups for all drinks, double cups if having coffee, paper napkins, foam party on beach, I wasn’t reassured that this was environmentally friendly. The hotel itself is very tired, we found eating in the buffet restaurant to be intolerable it was so hot and humid, the air conditioning was not working making this a really uncomfortable space, the chefs and waiters and waitresses had to suffer this every night, at least we could choose not to go in there. a few days before we left we did speak to the visiting general manager who advised that the air con had been broken for some months and were waiting for replacement parts to be signed off by the ministry of Cuba. but surprise the air con was magically back on. the lobby bar continually running out of drinks each night. we were on an all inclusive which is generally good value to us however on this 2 week holiday we don’t feel this was good value. the hotel needs a lot of work, we appreciate that it suffered from the hurricane a year previously, we couldn’t fault the staff they were fantastic. but this was not the holiday we hoped for.
IberoStar Reviews & Complaints
I purchased an Iberostar club membership On December 18, 2019 at the Playa Mita resort. We returned to our room to analyze the documentation and we realized that there was an error so we took the paperwork back in the following morning and had it corrected on December 19, 2019. We flew back to our home in Penticton British Columbia Canada The evening of December 19. It took a whole day on December 18 for us to sign up with our membership so we lost a day of our holiday and then the following day we lost two hours with the renewal. Today is December 27, 2019 and I am still unable to access trendsetter. We have guests visiting from Vancouver and we were trying to set up a spring break trip. I had contacted Iberostar club on the 24th when I received notification that I could access the websiteI And was told that somebody would have it activated by the 26th because of the holidays. I have contacted a Iberostar club again and they told me the gentleman that deals with trendsetter is running late today so they should be able to get To get it up and running at the earliest by tomorrow morning which is at a great inconvenience to me because my guests leave this evening. Also a concern I had is we had five days to cancel our membership but I was not given access to the membership until the 24th and I still do not have access to trendsetter. With the amount of money that we had to put down to obtain this membership I find it to be very unprofessional and I find that the club has not practised their due diligence. The consensus I received from the person that we purchased the membership through was that the club offers the highest level of customer service and complaints are minimal due to this. I have operated restaurants in the past where as if customers were unhappy I had to rectify the issue as soon as possible and make sure they leave a happy customer. 10 happy people might tell one person but one unhappy person will tell 10. My family is excited for the opportunity of being part of this club and I hope from this day forth things go smoother.
IberoStar Reviews & Complaints
I purchased an Iberostar club membership On December 18, 2019 at the Playa Mita resort. We returned to our room to analyze the documentation and we realized that there was an error so we took the paperwork back in the following morning and had it corrected on December 19, 2019. We flew back to our home in Penticton British Columbia Canada The evening of December 19. It took a whole day on December 18 for us to sign up with our membership so we lost a day of our holiday and then the following day we lost two hours with the renewal. Today is December 27, 2019 and I am still unable to access trendsetter. We have guests visiting from Vancouver and we were trying to set up a spring break trip. I had contacted Iberostar club on the 24th when I received notification that I could access the websiteI And was told that somebody would have it activated by the 26th because of the holidays. I have contacted a Iberostar club again and they told me the gentleman that deals with trendsetter is running late today so they should be able to get To get it up and running at the earliest by tomorrow morning which is at a great inconvenience to me because my guests leave this evening. Also a concern I had is we had five days to cancel our membership but I was not given access to the membership until the 24th and I still do not have access to trendsetter. With the amount of money that we had to put down to obtain this membership I find it to be very unprofessional and I find that the club has not practised their due diligence. The consensus I received from the person that we purchased the membership through was that the club offers the highest level of customer service and complaints are minimal due to this. I have operated restaurants in the past where as if customers were unhappy I had to rectify the issue as soon as possible and make sure they leave a happy customer. 10 happy people might tell one person but one unhappy person will tell 10. My family is excited for the opportunity of being part of this club and I hope from this day forth things go smoother.