Buyer beware. i bought a dishwasher with a 5 year warranty at ikea brooklyn a year ago, just one year ago!!! after just one year the user interface panel is not working and after being given conflicting information and the runaround by several departments at whirlpool i am told that the part is no longer available and cannot be replaced. i am then sent to the ikea dept within the whirlpool dept where i am told that only the senior product engineer can decide how to proceed but that i may not speak with him, no consumer is alowed to speak with him, after many calls back and forth i am told that the machine will be replaced with a compatable machine so that it fits into the space and is panel ready. i was given the model number of new machine. i was then told to expect a call for delivery and installation but all i got was a call saying that i was not being given new machine, when i said that contradicts what i was told earlie in the week and i referred them to the person i had spoken with i was then told again that i am being given new machine. but the next day I reeive another call (are you getting as dizzy as i was with all the back and forth) from the sr prod manager informing me that he will not give me a new machine in spite of what i was told by previous customer service within ikea dept and that i will receive refund instead. this however i explained will not cover the cost of replacing the machine with a comparable one that fits the space and is panel ready from ikea so then he said the best he could do was offer me a new dishwasher from kitchenaid (he will not give me another whirlpool machine eventho ths is what i had purchased and this is what fits the space) he narcistically confirmed that the machine he is oferring me does not the same size as mine nor is it panel ready but it is his call and this is the only option he is willing to give me. what am i suppose to do with a machine that will not fit into the space where the current dishwasher resides, he pretty much said that it is my problem. if you look at the warranty language of the dishwasher i purchased it specifically states that for the duration of the warranty whirpool will be repair the defective product or replace it with the same or a comparable product. but now thier customer service says that this is thier call regardless of what the warranty states. i’m exhauseted by the whirlpool/ikea customer service people, I shouldn’t have to fight for what is right and stated in the warranty. weeks later i stil have a useless dishwasher and am still being ignored and/or given the runaround by ikea/whirlpool in my helpless attempts to get them to honor their warranty. they are shameless! anyone thinking of purchasing an ikea/whirlpool appliance should to be warned about their bogus warranty and that you will be buying at your own risk.
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This complaint and/or review was posted on Defaulters.com on 17:29 pm, May 25, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/ikea-review/.
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