I am a customer of ImPark in Chicago, Illinois. I pay ImPark for bicycle parking. ImPark handled the renewal of my annual parking fee very poorly. My credit card number had changed. When the old card failed to process the annual billing, ImPark did not send me a timely invoice. Instead they allowed about $200 in late fees to accumulate on a $150 annual parking bill. Assessing $200 in late fees in a few months resulting from late payment of a $150 bill is absurd. Not contacting the customer in a timely manner — allowing the late fees to accumulate — is absurd. Taking more than four months to sort things out was also absurd. After the late fees were waived and I made the $150 payment, I was told that I would need a sticker to place on my bicycle so that ImPark staff would know that it was a paid account. I have been waiting three months to get that sticker. It has yet to arrive. I have called ImPark. I have written to ImPark. I have written to ImPark’s US operations center. I get no response. I get no sticker. Now I have written to ImPark’s corporate headquarters in Vancouver. There is no good reason that a customer should have to make half a dozen phone calls and write several letters to get decent customer service. While there is no good reason, there is an explanation: ImPark’s customer service function is dysfunctional. It’s US operational headquarters has been informed of this and has not responded. It’s corporate headquaters has now also been informed of this. I urge anyone having a choice to find a vendor other than ImPark unless, of course, you like being abused, mistreated, and ignored. .
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