Inn of the Mountain Gods Resort and Casino

Harassed, Mobbed, Tired and Annoyed

Reviews: 1


Total views: 743

Published: 14 September 2019

Posted by: Anonymously

This Honeymoon trip was supposed to be a stress buster for me but it ended up in a disaster because of the agitating experience I had at Inn of the Mountain Gods Resort & Casino. You better not put a stop there or you will end up ranting like me. One month back, I went to the Inn of the Mountain Gods Resort & Casino with my husband. The moment we reached there, it had no parking available and the Valet service was annoyingly slow. We had to wait for about 30 minutes to get the right place for parking our car. The room keys were defective and acting up so we had to call the staff to get it fixed. We were already tired and sore after a long drive and here we landed with another irksome incident. At the time of the booking, I had talked to one of the employees to decorate our room with red roses, balloons, and strawberries but none of these “honeymoon accommodations’’ were there. My surprise plan was already ruined. Moreover, the washroom was unhygienic and bed-sheets were full of stains. When we complained, the staff response was casual and we had to wait for two 2 hours before the odds were fixed.
Don’t even want to talk about their casino! Lack of variety in their games and the limit to withdraw money is canned to $500 which is a huge turnoff. The bonus play option is another scam. After winning money from the first round, I had to invest more money to get my money collected. That’s Awful really! We were excited to go for the Ski trip on our third day. We called up for the transport service which was supposed to take us to the Ski Apache, but then again nobody was picking up our call for an hour or so. When we got in touch with them they told us the shuttle already went up to the mountain and that the Sky Apache closes at 4 pm, which resulted in wastage of our whole day. We decided to go for lunch, with all the horrible experiences faced, we were not expecting the food to be better either! As expected, the buffet they offered was full of unfresh and untasty food, there was not even a single cold beverage to drink. As a couple, we wanted our needed privacy and did not want to get disturbed by room service, so we decided to put up a “don’t disturb’’ sign on our door, but, it was taken down after few hours without our permission. Arguing about it, again and again, was a waste of time. The staff’s overall behaviour was offensively impolite, slow and discourteous. We had booked a room in a non-smoking area but to our surprise, people on the same floor were openly smoking. We complained once again, but no one bothered to listen to us.
I suggest staying away from visiting them ever!

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