Jimmy John's

Jimmy John's Reviews & Complaints

Reviews: 1

1 RATING
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Published: 30 December 2018

Posted by: Brittany Ruoho

12/21/17 I ordered two sandwiches. #4 no tomato cut 1/2 and #5 ez peppers, ez lettuce. My sandwich was the #5. My sandwich had no tomatoes, no sauce and no oregano. They also forgot my napkins like they always do. I called the store to request a new sandwich. The man who answered told my to wait a second after I told him what happened. A woman picked up the line and asked how she could help me. I told her what was wrong and she said they would send another sandwich out and requested for the mistake sandwich back. I told her that was fine. I asked if they could add mayo to the sandwich since the first one was so dry. She said no they could only put what was requested on the original but she could give me mayo packets. She did not seem to care about the situation at all. When wrapping the sandwich back up to give to the driver I got a paper got cut from the wrapper. I received the second sandwich with no napkins again. I opened the wrapper and the sandwich was dripping from the pool of sauce that was on it. The amount of sauce on the sandwich made it uneatable. I was going to call the store but I don”t see the point as they won”t care about the situation and will probably mess up my sandwich once again. Desired resolution is for someone to speak with the manager about her customer service and also policy and procedure on how to make and pack sandwiches. I am very disappointed in this location. I will not order from this location again.

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