Dear Sir, I am writing this letter to inform you I have purchased a brand new HP laptop dtd on 28th November from Jumbo electronics shop located at Al Fahidi. While I have purchased the laptop I have ask the Sales team to check the complete functionality of Laptop the time was approximate 8:30 PM. But Jumbo staff were not ready to do anything simply they need to sell their product.Once I have made the payment the staff Kiran was asking extra money to check the laptop. Within few hours the laptop has stop it”s functionalities. Next day morning i have visited the shop again and i have asked the team to resolved the Problem they were telling me to send the laptop to the service center. Like your product is not working next 1 2 hrs only.and what I have to answer my company that product we have bought is not working. My job is at high risk, who will take responsibility for this incident happen to me. and direct indirect this kind of behavior will spoil and damage the Jumbo Brand name. Could you please tell us why we have to buy the product from Jumbo while we are not getting any respond from the Team. Simply they are insulting the customer. if the behavior of the team and the manager in this company Mr. Dharmesh, I am referring to the constant discrediting, use of abusive language and intimidation that I have been experiencing from both Kiran and Dharmesh especially on 28/11/19 I would like to know the root cause of this incident. why jumbo sold me a faulty laptop ?????????? If board member need the evidence I Can provide the same. Regards Balram Panda Viva-Chem [protected]
Consumer Reviews and Complaints
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This complaint and/or review was posted on Defaulters.com on 12:58 pm, March 13, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/jumbo-electronics-company/.
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Jumbo Electronics Company Reviews & Complaints
Dear Sir/Madam, This is Praveen kumar I bought my lenovo laptop in your company few years back you can refer it thru this no ([protected]) and I have given it for servicing in your Jumbo Electronics located in Bur Dubai on 27.02.19 (Wednesday) and its Ref no:”373702″ I was informed that I would get a call once when the technician takes it over, its been 3 working days and I am trying to reach your service center “N” number of times this phone no:[protected] that they gave me but not even a single time they picked up the call. Today I have registered in your site for queries and only after that I got a call from your side I have clearly stated to your customer executive that I need not require to repair my laptop and I will collect it by today (04.03.19) eve after 6 p. m and your executive agreed that you can collect it at any time by today. I went to your service center in Bur Dubai to collect it but your executives did not deliver me my laptop stating that its not yet received I have traveled a long long way to collect it at least I should have been informed about the delay of delivering I did not get any information not even a single call from your side regarding the delay and your executives are very lethogic in answering my questions. The main reason for this miscommunication is that no one is picking up the call in the service center area and no one is ready to update the status of the item.”I need it to take this issue into a serious account and clarify it to avoid it in future” and make sure the date when can I get my unserviced laptop back. Regards, Praveen Kumar [protected]
Jumbo Electronics Company Reviews & Complaints
Hello, I purchased this ring product from Jumbo Dubai Mall. I asked the person to show how it works but he said only possible after purchase. I did that. When I went to him again he just refused saying it’s very easy to connect and you can do it at home by yourself. I was in a rush so I left. And it was a nightmare to connect with any of the phones we had at home. Be it Samsung/ I-PHONE 10 or 11. I had to take trouble to go to the shop again where they were also unable to connect. The product was sent for repair. I got a call after a week to collect the product as it has been replaced as repair was not possible. To my horror it was again “MISSION IMPOSSIBLE ” . I had to visit the store again and I was promised for a fair deal. I got a call from Jumbo that the product is not compatible with any phone and you will be given a credit note instead. My concern is why should I accept money in that form where there is no fault of mine. I paid hard earned cash on that product and it’s the company’s responsibility to refund when the product sold is of not good quality. You cannot sell and bad product on hard cash and give a credit note in return. Awaiting for a fair response. Incident reference #[protected] Date 02/05/2020 Dubai Mall Jumbo Unwired Brand :connect me Contact: Sweta Tibrewala [protected]@yahoo.com Note: Product is unused as I was not able to connect!! And its obvious if you want to use you have to unbox first.
Jumbo Electronics Company Reviews & Complaints
Hi sir / madam I order the item through online I got the reference in quikr +[protected] this concern person contact no he put a add in quikr with low price and he working from welcome to jumbo electronics Address: khalid bin al waleed road near maktoum bridge, karama, dubai – Dubai – united arab emirates Email: jumbo. [protected]@net-shopping.com Website: www.jumbo.ae Our products are 101% original with bill and warranty We deliver your order within 24hrs Like this he sms me on whats app I trust u company I make the payment after all conversations he blocked my no I request you to help me on this…
Jumbo Electronics Company Reviews & Complaints
Hi, I am farhan from dubai. The month of june i bought Iphone XS 256 gb from sharjah city center. And i claim the VAT return policy with my friend passport copy(he was in visit visa ) .When he traveling he submit the invoice and all .Airport authority said in their system not showing passport details and all. Last week i went to sharjah city center and spoke with Customer service executive Mr.Jhon . i give all the details to him . He said he will speak with manager . manager was not there on that time. After the discusin jhon called and said manager will not do anything. Actually this mistake happen from your company side and why i am loosing my money . please take the action ASAP, otherwise i will go with legal department. Thanks, FARHAN [protected]
Jumbo Electronics Company Reviews & Complaints
I am situated in Dubai, UAE. Isubmitted a oneplus phone for a screen repair for the quoted and agreed price was AED 700. It was comminicated from one of Jumbo’s officials over a phone call. On completion of very delayed service, lack of coordination between their departments and numerous follow ups, they asked for AED 800 when I went to the store to pick it up. Then I asked them to file the discrepency and resolve the issue. It has been one week since then, and i did not get followed up. One of the company’s official promised to call me back on saturday, today is Tuesday and no one contacted me. I am having a terrible experience with your service and would definitely avoid using it in future. I want to get my issue resolved as soon as possible.
Jumbo Electronics Company Reviews & Complaints
I have left my device in MCC franchise on 21st April and today is 9th, it’s been 12 days I still did not get my mobile back. every time I call and visit the franchise I get the same answer your device is under maintenance, seriously such disturbing customer service. If you are unable to fix the device, give me a new one as per your insurance promises, the difference can be paid. I swear if I don’t get a proper answer by today I will go to the police, I was promised 10-15 working days for my device to be fixed. the serial number of slip is: 198698 invoice number is: [protected] Regards