I am out $500 because this company wants to save $2 in shipping material. Received struts and shocks thrown loose into oversize boxes with no buffer material. They were not protected and pierced the boxes dozens of times. UPS refuses to help as it was a problem in packaging material. There was no way to determine if they were broken so we went ahead and installed them professionaly. What a mistake that was. I wish we had a chance to see the delivery real time and refuse it. It was left on the front door with no contact. I had to pay to install the shocks, had to pay to remove the struts, had to pay to install new ones (fixed the issue with the bad strut) I have to pay to send it back. They said they approved the amazon return but amazon system says waiting for the seller to approve. They want me to send the items back at my expense with no recourse once they are shipped. No rma number, no address offered. No shipping label nothing. Just lip service that sounds friendly but goes to a dead end. Other reviewers say you never see a refund so why even light more money on fire? For more heart ache? A quick google search uncovered a clear pattern of angry customers from coast to coast. So I am eating the $170 and moving on with lesson learned. I will research merchants better in the future. I am contacting KYB corporate to see what can be done about this. Filed an amazon claim but I have no confidence that will be successful. Apparently the business owner knows exactly how to work the Amazon system to continue this kind of activity daily.
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