On September 24, 2014, I ordered a 30 day trial sample of two products Juvelieres and Rejuvius, which are skin care products. I was under the impression that this was a 30 day tsupply/trial. I did not receive the product till a week later, so why wouldn’t I still be under the imporession it’s a 30 day trial? My credit card was charged $4.95 twice on Sept 24th. On October 5, 2014, my card card was charged twice AGAIN, this time for $87.67 for Rejuvius and, $97.88 for Juveliere, totaling $185.55!! This company charged my credit card at on the 12th day from the date of my order, but they are claiming it was the 14th day. I was under the impression it was 30 due to their misleading marketing on their website (now I know they have mulitple domains). I did not even receive the product till a week after I ordered it! Obviously the SLOW shipping is so that the customer does not have time to realize that they only have 14 days, not 30 days. If a company is only giving you 12 days, they should get the product to you faster than a week! I immediately called my bank to try to dispute the charges and they said it would take 5-10 days to get a reversal. Then I contacted the company through their 800 number and they initially refused to provide me their address, their fax number and their email address. The first customer service rep was snippy and told me, basically, I should have known and to read the (hidden) fine print next time. The second customer service rep claimed they cold not give out their company address, and that she did not know the address of their corporate headquarters and where it was located. Big red flag. Then she said they did not have a fax number. Then, she said she did not know the company email address, and when I pressed for it, she then said she needed to check with her superviser to get approval to give me their email address. Which is it? You don’t have one or you can’t give it to me? I waited on hold for the approval, and after about 10 minutes, I asked why it was taking so long? She became very rude, and replied that she was waiting for her superviser to authorize giving me the company’s email address and it was taking a while. Huh? So I continued to wait patiently. Again, I asked why they did not make their email address easy to access. She got VERY nasty and told me, “I am going to have to put you in a 3-minute ‘time out’ hold, and then I will come back and talk to you.” NO, I am not kidding. I repeated this to make sure I heard her correctly. Again, she threatened to put place me in a “Time Out” as if I was a child. Then, to add insult to injury, she said, “Why don’t you jusy go on our website and get our email address yourself?” Excuse me? First I am told there is not email address, then that I cannot have the email address, then I am told that we are awaiting an approval from a superviser, then I am threatened with a “Time Out”… THEN I am told to go look for the email address myself? Really? Wow. Well, what happened to the need for a superviser’s approval? Ridiculous, illogical, insulting beyond belief. IF this company were legit, they would not resort to such shifty practices and and intentional non-disclosure. This is the epitome of bait and switch. I let my guard down for the first time in many years, and ordered a trial online, and in good faith and it bites me. NEVER again. It is sad, because I really wanted to try this product. But the product itself is just awful, the serum is terrible and feelds awful…and the eye cream container does not even seal when closed. Unlike the ad, I did not look younger within minutes. I and truly embarrassed that I fell for this scheme. Looking at their website now, it’s so obvious that it’s bogus. I would not use this company’s skin skin porduct if it were the LAST skin care product left on earth!! And yes, I persisted and convicned the bank to do provisional reversal. Bottom line, don’t order from this company! .
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