A driver ran a red light and hit our vehicle causing enough damage to for our full size SUV to be declared a total loss. At the time of the accident, the other driver was cited by the police department for running the red light and for not having a valid driver’s license. It has now been a week, and Morgan **, the claims adjuster at Kemper has placed this claim on the back-burner causing us to come out of pocket for alternative transportation, medical bills and other expenses related to the accident.
Morgan **, the licensed adjuster, has been uncooperative, rude and lacks the professionalism that should come with being an adjuster licensed by the State of Texas. Infinity Insurance and Kemper Claims have no regard for parties that have suffered a loss due to their insured parties and they make no effort to ensure that the parties are taken care of and that they are properly handled after the loss.
We have tried to remain polite yet vigilant however, as allowed by state law, we will be forced to file suit against Morgan ** directly as she is obligated to perform under her duties in good faith and in accordance with the guidelines provided by the Texas Department of Insurance.