Key Hair Concepts

Key Hair Concepts

Reviews: 1

1 RATING
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Published: 07 February 2021

Posted by: Anonymous

On July 13 I contacted Key Hair Concepts about a Brazilian blowout that I seen on Groupon her advertising price was $85 when I spoke with Ashley Keys who is the owner I asked her if she can give me the Brazilian blowout that seals split ends she said yes she charges an extra $25 I said that was fine she set my appointment for July 14th at 7 a.m. for Brazilian blowout I have the confirmation letter At 7 o’clock I arrive at Key Hair Concepts where the owner Ashley Keys was there too do my Brazilian Blowout. I sat in the chair and I was speaking with the stylist and she was putting the solution on my hair when I realize that it smelled a lot differently than the Brazilian blowout that I normally get and she just said yeah it’s pretty strong. I then told her that I had just dyed my hair earlier that morning she said that she wished I had bot done this..her reply was very strange to me since I had always dyed my hair in the same manner and it even says on Brazilian Blowout.com which is the manufacturer’s website that it’s ok for me to do this and she says well still I wish you hadn’t done that at that point she continues to put the solution in my hair and direct me to her sink so that she can wash the solution out of my hair at that point it dawned on me why is she washing the solution out. I’m accustomed to getting a Brazilian blowout where they put the solution in and then they seal it with the flat iron I asked her at that point what was she doing and I told her that why is she washing the solution out of my hair what type of treatment is she giving me. I said is this a Brazilian blowout and then at that point she tells me no it’s not a Brazilian blowout and I said what do you mean you lied to me. She then state that its a straightening treatment or smoothing treatment that’s comparable. I said is that what it says on the bottle? She said no. I said it’s not comparable I asked you for a Brazilian blowout you told me that it was being shipped when I spoke with you last night and that you should receive it that night and that you would have it in and this is not what I asked for. I got up from the chair and my hair is completely straight. I naturally have curly coily hair and what a Brazilian blowout does is just elongates my curls. Which makes my hair very manageable I do not want my hair completely straight for a long period of time. At that point I said you lied to me I don’t understand why did you lie to me. I said you know I’m not going to sit in this chair and let you ruin my hair any longer. Im filing a complaint because she put a different chemical in my hair that my hair was not accustomed to and cause damage and also for the fact that she is misleading her customers saying that she’s giving them a Brazilian blowout when it’s really another straightening chemical.

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