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Reviews: 1


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Published: 20 March 2018

Posted by: Tina pillay

Absolutely appalling customer service. Wouldn’t recommend it to my worst enemy. If I could I would ask their management if anyone controls the staff at all? Because the way they speak and how they help (they don’t) leaves much to be desired. At least, these people have to be fired, at worst, they should never work with customers not to ruin the reputation of a company. KBAuthority representative named Mike was rude to me when I asked him a question. He sounded like I asked something very stupid and like he was surprised I didn’t know what to do because it was so obvious. Then I asked the second question and he said that he would like to pay attention to customers who need a real help and that I was only taking up his time. And then he hung up. It brought me to tears. I am 63 years old and I am not ashamed if I don’t know something, maybe I don’t keep up with technologies, but it doesn’t mean I am dumb. So this kind of treatments is pathetic.

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