KraftMaid Cabinetry

KraftMaid Cabinetry Reviews & Complaints

Reviews: 5


Total views: 4485

Published: 05 May 2019

Posted by: RCAdba Mills

Customer name: Richard C. Mills dba Mills Custom Services; Order placed with Lowe;s store # 0208; Lowe’s Rep: Danielle Jon-Waters; Lowe’s Store Cabinet Manager: Jim McCoulf; Lowe’s Customer Service Complain #1-[protected]; Kraft maid Order # [protected]; Replacement Order Information: Shipping Information: Order Reference Number: [protected]; Ship To: Dick Mills Ship To Phone: [protected] Ship To Address: 72981 Tamarisk, Palm Desert, CA 92260 Delivery Date: 5/24/2019 2212-Replacement ; Maple Square Full; Bonsai Suede; Custom Built (Original Order # [protected]) Replacement Parts: 1 EACH B18LFH-MIFP-VDA-RD-CH 2212 1EACH FD182106-DRPD 2212-21″ DEEP VERY IMPORTANT: Please read and take appropriate prompt action: 1) Kraftmaid is in error. Excellent customer service is expected. 2) Dick Mills, General Contractor, is remodeling a home on a pre-determined schedule, that was partially based on Kraftmaid keeping its word (being honest) and delivering the prepaid in full ordered produce COMPLETE, as ordered, and as promised six weeks in admance. 3) I was assured by the Kraftmaid customer service agent on 04/15/2019, approximately 12:50 PM, PST, that my replacement order, #[protected], was in production, and she would request the following on my behalf: 4) Air shipment (one day), to Lowe’s local warehouse. 5) Anything less is UNACCEPTABLE! 6) Here is why: Kraftmaid (and/or its vendor) made a critical mistake. I expect them to show professionalism and personal/corporate responsibility, and make this good to me-the Contractor-whose job is greatly affected. This delay has caused financial harm to me, my subcontractors (cabinet installers, counter top vendor, plumbing contractor, and others). 7) My client now is set back considerably in his plans. Please contact me by phone asap Dick Mills [protected]. Please assure me you will address this opportunity to prove your service reputation in the industry, and maintain a strong referral reputation. I will look forward to a phone call from a person authorized to solve this issue as I expected from the time I placed my original order, and assure me I will receive my missing cabinetry before the end of the week of April 26, 2019. Thank you very much in advance. Dick Mills (A trusted Remodeling Contractor since 1975).

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