Customer name: Richard C. Mills dba Mills Custom Services; Order placed with Lowe;s store # 0208; Lowe’s Rep: Danielle Jon-Waters; Lowe’s Store Cabinet Manager: Jim McCoulf; Lowe’s Customer Service Complain #1-[protected]; Kraft maid Order # [protected]; Replacement Order Information: Shipping Information: Order Reference Number: [protected]; Ship To: Dick Mills Ship To Phone: [protected] Ship To Address: 72981 Tamarisk, Palm Desert, CA 92260 Delivery Date: 5/24/2019 2212-Replacement ; Maple Square Full; Bonsai Suede; Custom Built (Original Order # [protected]) Replacement Parts: 1 EACH B18LFH-MIFP-VDA-RD-CH 2212 1EACH FD182106-DRPD 2212-21″ DEEP VERY IMPORTANT: Please read and take appropriate prompt action: 1) Kraftmaid is in error. Excellent customer service is expected. 2) Dick Mills, General Contractor, is remodeling a home on a pre-determined schedule, that was partially based on Kraftmaid keeping its word (being honest) and delivering the prepaid in full ordered produce COMPLETE, as ordered, and as promised six weeks in admance. 3) I was assured by the Kraftmaid customer service agent on 04/15/2019, approximately 12:50 PM, PST, that my replacement order, #[protected], was in production, and she would request the following on my behalf: 4) Air shipment (one day), to Lowe’s local warehouse. 5) Anything less is UNACCEPTABLE! 6) Here is why: Kraftmaid (and/or its vendor) made a critical mistake. I expect them to show professionalism and personal/corporate responsibility, and make this good to me-the Contractor-whose job is greatly affected. This delay has caused financial harm to me, my subcontractors (cabinet installers, counter top vendor, plumbing contractor, and others). 7) My client now is set back considerably in his plans. Please contact me by phone asap Dick Mills [protected]. Please assure me you will address this opportunity to prove your service reputation in the industry, and maintain a strong referral reputation. I will look forward to a phone call from a person authorized to solve this issue as I expected from the time I placed my original order, and assure me I will receive my missing cabinetry before the end of the week of April 26, 2019. Thank you very much in advance. Dick Mills (A trusted Remodeling Contractor since 1975).
Consumer Reviews and Complaints
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Scam sites – guns and ammo sales
After getting scammed out of $329.00 from guns-warehouse.com, a simple search of some of the verbiage in the website popped up 4 other
John Sutton is loser trash, complete scum of the earth low life idiot turd monger asshole bastard Wife Beater Threw hot water on a poor woman Bloomsburg PA
WARNING JOHN SUTTON IS A DOMESTIC VIOLENCE PURPITRATOR HE BEAT A WOMAN THEN TREW HOT WATER ON HER. HE WAS CHARGE WITH FELONY ASSAULT.
DIRTY COP
Dirty Cop Raymond Ketchmark falsified police reports. Ketchmark routinely receives grafts to make creative reports with false narrative to
A Fraudulent Company collaborting with Nigerian Govt to scam people.
They will double or triple charge you by failing transactions and then charging your account. They have no proper online or official
Heng Shao – Brunswick Predator – Scam
My family has been being harassed by a middle aged man named who goes by the name John but I have been advised by the authorities that his
The women is a FRAUD.
We drove over a hour and bought a SUV she and the man from the service center cleared the codes found the real koh guy who we bought
Scam
BIG SCAM. DO NOT BUY. ORDERED TURQUOISE INDIAN NAVAJO RING AND GOT A RING MADE OF TIN. Previous Review Next Review
Has anyone got out of their contract?
My husband and I our purchased in the fall of 2019. They enticed us saying that we could get a free vacation to Hawaii and free airfare
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KraftMaid Cabinetry Reviews & Complaints
I also purchased cabinets from Kraftmaid/Lowes/HomeDepot. They have been out to my house at least 4 times. They finally hired a contractor to repaint my sink base and a year later the crap is peeling off. I have had numerous issues with this. Peeling paint, cracks in doors and doors not lining up properly. I also have issues with inside the cabinets and drawers. If you wipe them down to get crumbs or anything else out, then the whole bottom starts peeling the fake would they used. I would never recommend Kraftmaid. They don’t stand behind what they build. They totally suck.
KraftMaid Cabinetry Reviews & Complaints
I bought a house that was remodeled 10 years ago with Kraftmaid kitchen cabinets. They were fine except that one of the door hinges broke 6 weeks ago. Forget going to their website for a replacement! You have to go to a dealer and there are none nearby in WV!! The ones I have found cannot seem to get an answer from Kraftmaid!! So I have a door dangling by a single hinge!!! Going on 6 weeks now – I will NEVER consider their cabinets in any future constuction!!! I understand they are going through some corporate reorganization and relocating offices but they seem to have forgoten about CUSTOMER SERVICE! Pitiful.
KraftMaid Cabinetry Reviews & Complaints
I ordered 18 Kraftmaid cabinets from Home Depot (which by the way even after measuring twice got the design wrong). They came to my home rather quickly but little did I know… I was instructed to open all boxes and make sure there where no problems. Well, there where 9 damaged cabinets out of 18. Damaged finished edges from poor handling and packing. Human hairs embedded in the finish on two doors. Damaged corners, and kick boards falling off. In the store you will only see plywood construction, I was surprised to see particle board construction when they arrived at my home! I found out the hard way, you have to ask for plywood upgrade. Ok that”s Home Depots fault but why would a reputable company (KraftMaid?) even bother with garbage particle board construction? The cabinets where literally falling apart just getting them out of the boxes. Especially the kick boards, which where fastened with just a few staples! Ok so I try to make the best of it. I call Crapmaid and explain. They said they would get back to me. Well after several phone calls to them no one ever bother calling me back or getting my issues resolved. I just wanted to get my cabinets fixed but no one really cared. It was like a catch 22. Home Depot said they where waiting for Kraftmaid and Kraftmaid said they where waiting to hear from Home Depot. I think once they know your really angry and disgruntled they just don”t care anymore. They know they already lost you as a customer. Let”s face it, most of us will only ever order cabinets once in a life time! So they either win you or lose you. I finally decided to just return everything. Because Home Depot screwed up the measurements, I was able to back out of the entire deal! As I begin to tell people of my experience I find that I”m not alone. Ask around, most likely you know someone who has dealt with KraftMaid. See what they have to say.
KraftMaid Cabinetry Reviews & Complaints
I ordered Kraftmaid Venicia cabinets. The sample doors were ultra high gloss. The delivered cabinets are an awful lemon peel texture. So far, the company is not willing to replace the doors, drawer fronts, filler overlay, and end panels. This product was discontinued. If they could no longer make the right doors – they should never have taken an order for over $15, 000!!! SHAME ON KRAFTMAID. I have photos that I would like to upload to illustrate how bad the doors are compared to the beautiful sample.