Kutchina

Kutchina Reviews & Complaints

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Published: 14 January 2020

Posted by: Kamal Dev Sharma

Hello, I want to register a serious fraud and forgery case against the kutchina chimney delivery to me at Kasidih bagan no 4 Rd no 1 sakchi Jamshepdur -1. To bring the notice to you let me brief the case as I have ordered a kitchen chimney Forbes Dlx 60 with the latest model and feature and the price was charged accordingly for the DLX 60. The discussion, bill and all was with reference to Forbes DLX 60. When the product came and got installed and after sometime I noticed the model was given as Forbes 60 and not the upgrade model of Forbes DLX 60, later on I investigate and found the sticker over the chimney was for Forbes 60 with the old serial number and further I checked the chimney model from front panel was for forbes 60 as in new model forbes DLX 60 it is separately written in front panel.Later on I further checked on the box and found a dummy sticker was sticked on top of the old sticker showing DLX 60. Just want to add that the box cartoon old serial nos was matching with the chimney serial number and the dummy sticker stuck on top of the old sticker was having no serial number at all.Strange part was that there was no manual book for the Forbes DLX 60 and across the warranty card only forbes 60 sticker was stuck. Second strange part was the bill provided to me with all the detail doesn”t have the serial number as forbes dlx 60 serial number does not exist. It was very much strange as the kutchina representative customer care(Sanjeev kumar)was also unaware of it and he also doesn”t have any answer for this fraud case.How can company sell old product in the name of new product. I need a refund of the complete amount and a satisfactory enquiry as how come this is happening and no audit agency are catching.. I am attaching full proof and document.Waiting for your reply at the earliest. and there is no proper response from Email and Phone call

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