I am utterly disappointed by the staff at the Labour Express Hougang Green Branch. She goes by the name Elli. Firstly, we texted her regarding looking at a maid for my elderly grandmother, who is an 80-year-old woman. We texted her last night, 19 Sept, to confirm, regarding looking at a maid, whom we are told from our previous appointment, that would be at the agency today, 20 Sept, at 12 noon. For starters, she ignored our text messages and calls. Which is very irresponsible and unprofessional. Subsequently, she replied today, 20 Sept, at roughly 11.30 am in the morning to confirm that we will be going down to see the maid. To add in, at this point, she also confirmed that the maid will be in at 12 noon. Upon receiving this message, we proceeded to confirm and made our way down to the branch. At 12.15 pm, she called and ask if we are coming down and we said that we are nearby and reaching. The phone call was short and ended at that. However, less than 5 minutes after our phone call, she told us the maid that SHE (ELLI) recommended to us, was taken even though she literally just hung up with us less than 5 minutes ago. This is very unprofessional and irresponsible because we are talking about making an 80-year-old woman travel down to look at potential maids only for your staff to tell us that the maid is taken, less than 5 minutes after a phone call with us. TAGS Labour Express Labour Express Hougang Green Labour Express Review Labour Express Complaint Labour Express Maid Maid Agency Singapore Maid Singapore Labour Express Jurong Labour Express Serangoon Gardens
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