We hired betsy vannatta who gave us an estimate of approximately $14,000 to do some lutron programming work. She produced a fairly professional proposal. However, once we signed the proposal and gave the deposit we quickly found out that we made a big mistake. She wasn’t able to actually do the programming; till today the landscape lights don’t operate the way we requested them to work. She would try to program something and we would consistently find that a new issue would occur because of her last attempt to fix the issue. To this date, she has approximately $12,000 of our money. Our job remains incomplete, she refuses to even respond to our emails to try to resolve the situation Partial refund if not a complete refund or even attempt to complete the job). Our next step will be a formal letter to lutron gold advising of our experience. It may not worth going and suing her over the 12,000 dollars. Best of luck to you betsy vannata, you are going to need it sweetheart. I would highly recommend everyone to avoid betsy vannata from light control of naples. Don’t be fooled by her request to be paid hourly and then not deliver on the job.
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