I have been very disappointed with the way the classes are conducted by the Maruti Driving School at Arumbakkam, Chennai. I live a lil far from the driving school but I still registered with them trusting their brand value. But it only ended in complete disappointment and frustration. I had asked for refund in the 3rd class realizing it is going to take me anywhere. But they talked me into continuing the classes with them. In spite of telling them a priori that I have time constraints, no effort was taken to complete my classes. Also I was put in a time slot where no drivers were available and invariably every time I land up in the class there was no one to attend me being an odd timing. After not been able to complete my classes before time, I was forced to discontinue. I had attended 4 practical classes, all of which taught by different instructors with no co-ordination. Every class, i was asked if certain things were not taught in the previous class. Worst of all, during my wait at the driving school I happened to hear conversations between instructors (female who must be between the age of 20 – 25) abusing an customer. When i wanted to escalate my concern, I had no way to contact anyone beyond the manager. And the manager was stubborn and refused to let me talk to anyone else. And this being a franchise, I couldn’t get any numbers or other contacts. After repeated stressing that I want a refund, I am charged Rs.2150 for 4 classes(the entire course charge being Rs. 4270) or i have been asked to bring another person to join the driving school in my place. Encouraging such franchise’s Maruti is definitely creating a black mark on its brand value.
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