I went to Message Envy for my first message. Great value of 39.99. After my message, I was talked into doing a monthly message and what sealed the deal i was told I could pay out of my FSA and it was covered with my insurance company. I was also told many people from my company use their FSA account to pay for their messages. Great Sold! Fast Forward. My insurance company denied all payments and suspended my card. My insurance carrier is United Health Care. I called Message Envy in Burlington to discuss these denied charges. They told me Message Envy was on a restricted list and the payments shouldnt of come out of my FSA account. I need to supply a doctor’s note to clear it up. I have circulation issues and messages were recommended by my doctor so getting this letter would not be a issue. After that conversation with my insurance company, I called Message Envy explained my FSA card was suspended until I provided a doctors appt. The manager told me due to the issue of my card being suspended she would put my account on hold until it was cleared up. She advised i call back to let them know when it was all set. This never happened , my account was not put on hold and a charge posted to my FSA account. I called message envy to discuss. The manager Jennifer told me that “no one would every say that at message envy” she said I needed to fill out a freeze form and that was the only way a account would be put on hold”. Basically calling me a lier. I asked how I can cancel this account. She told me there is no way to cancel my membership until the 12months is up. When I signed up, I was told I could cancel at anytime, no issue. This is your typical switch and bait. I am now stuck with paying them another 4 months. So basically they can do whatever they want, say whatever they want to get a customer on the phone becuase once you sign a contract you are stuck. I asked Jennifer if there is any other way out of this and to cancel. She told me NO!
This company doesn’t ever provide leads. They take your money and your credit card info and NEVER send leads. They will continue to charge
The staff is the worst part of this place. They are dirty, rude and just straight up gross. White chick with dark hair was literally
All my issues were solved, but they tried charging me more than what I had expected. They said it would be about 125 an hour and that it
I can’t believe you all are still in business with the shady dealings you all have going on. Paid for expedited shipping, received the
We ordered $375. worth of products and never received nothing, they kept the money and no response from them. Totally disappointed and
I sent $409 for an upper. He said he could only use Zelle. Well that was the same as sending cash. No response to any emails (lots of
This company does not allow you to register or use the prepaid card from Anthem I have tried numerous times to activate this card on their
Managing Lawyer Izzy Yetnikoff was an outrageous exercise in futility, exertion and cash for me. Legal counsel Izzy Yetnikoff has brought
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