After receiving a welder made by Mastercraft for Christmas I was so happy. But the happiness was short lived. It started acting up after only a couple hours of welding. After about 3 hours it just quit working. I did not think much of it at the time as I had a 2 year warranty with it. So I brought it back to Canadian tire and they sent me to 3 different stores. The last store I got to finally knew what to do to run it through to get the warranty. After searching for 5 minutes, the returns cashier looks at me and says she can”t exchange it for another one because the in store warranty had ran out. She very rudely said that it was basically not her problem and that I had been going from store to store because none of the other cashiers wanted to “DEAL” with me. She then tells me that I have to pay the shipping to the nearest repair centre with no guaranty that it will be fixed. After spending over 30$ in gas to run from store to store only to find out that a simple warranty claim will end up costing me over 100$ for a chance to get it repaired, I thanked the less than helpfull cashier for her services than made my way to the nearest garbage bin in their parking lot and threw the entire unit in the garbage. For an extra 200$ you can buy a much better welder from Lincoln and have good people behind a good product with a good warranty instead of having Canadian Tire and Mastercraft milking you for every penny for an inferior product.
Consumer Reviews and Complaints
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This complaint and/or review was posted on Defaulters.com on 08:15 am, June 15, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/mastercraft/.
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Mastercraft Reviews & Complaints
After receiving a welder made by Mastercraft for Christmas I was so happy. But the happiness was short lived. It started acting up after only a couple hours of welding. After about 3 hours it just quit working. I did not think much of it at the time as I had a 2 year warranty with it. So I brought it back to Canadian tire and they sent me to 3 different stores. The last store I got to finally knew what to do to run it through to get the warranty. After searching for 5 minutes, the returns cashier looks at me and says she can”t exchange it for another one because the in store warranty had ran out. She very rudely said that it was basically not her problem and that I had been going from store to store because none of the other cashiers wanted to “DEAL” with me. She then tells me that I have to pay the shipping to the nearest repair centre with no guaranty that it will be fixed. After spending over 30$ in gas to run from store to store only to find out that a simple warranty claim will end up costing me over 100$ for a chance to get it repaired, I thanked the less than helpfull cashier for her services than made my way to the nearest garbage bin in their parking lot and threw the entire unit in the garbage. For an extra 200$ you can buy a much better welder from Lincoln and have good people behind a good product with a good warranty instead of having Canadian Tire and Mastercraft milking you for every penny for an inferior product.
Mastercraft Reviews & Complaints
At Christmas time a few years back my wife bought three sets of Mastercraft Maximum 14.4 Volt Impact Drill Sets, one for myself, and one each for two sons. Each set has had little useage and are, however, now required as we are starting to build a summer home this coming spring. We find now that the batteries will not retain a charge and upon checking at the Canadina Tire Store in North Vancouver, B.C. Canada, we find that Mastercraft are no longer making the battery type #54-3088 and no other battery will fit the drills or the chargers. We now find that all three units are useless because of this and the drill untis, chargers and cases are throwaway items. We feel some compensation should have been offered by Canadian Tire but no such offer was made or apology.
Mastercraft Reviews & Complaints
At Christmas time a few years back my wife bought three sets of Mastercraft Maximum 14.4 Volt Impact Drill Sets, one for myself, and one each for two sons. Each set has had little useage and are, however, now required as we are starting to build a summer home this coming spring. We find now that the batteries will not retain a charge and upon checking at the Canadina Tire Store in North Vancouver, B.C. Canada, we find that Mastercraft are no longer making the battery type #54-3088 and no other battery will fit the drills or the chargers. We now find that all three units are useless because of this and the drill untis, chargers and cases are throwaway items. We feel some compensation should have been offered by Canadian Tire but no such offer was made or apology.
Mastercraft Reviews & Complaints
can”t get parts for 5 inch random orbit sander. Need new “foot” that holds the 8 hole paper sanding discs in place
Mastercraft Reviews & Complaints
can”t get parts for 5 inch random orbit sander. Need new “foot” that holds the 8 hole paper sanding discs in place
Mastercraft Reviews & Complaints
damage to outer left sill extension and oak brick moulding. require sill and brick moulding replacement asap.
Mastercraft Reviews & Complaints
damage to outer left sill extension and oak brick moulding. require sill and brick moulding replacement asap.
Mastercraft Reviews & Complaints
Given a Mastercraft Multicrafter sanding tool for Christmas. When I first used it, the small sanding head (Velcro attachment) melted the Velcro and now sanding pads will not stay on the attachment – attachment useless. Next I moved to the large version of the same attachment and was very careful to work slowly and avoid excessive pressure, stopping frequently to avoid overheating. The attachment started rattling and I found that the mounted plate had torn apart – another attachment useless. Now, I cannot use any attachments as the mounting screw will not stay tight, a minute of use and the screw is loose and the attachment starts rattling around. I cannot tighten it any more with the provided Allen wrench and if I move up to one of my full size wrenches the screw will no doubt strip or break. As a result the whole tool is now useless !!! Fortunate that it was a gift and I am not out of pocket for the cost of the tool, but the inferior quality is beyond belief. Sent a complaint off to Mastercraft but have received no reply yet. AVOID THIS PRODUCT.
Mastercraft Reviews & Complaints
Given a Mastercraft Multicrafter sanding tool for Christmas. When I first used it, the small sanding head (Velcro attachment) melted the Velcro and now sanding pads will not stay on the attachment – attachment useless. Next I moved to the large version of the same attachment and was very careful to work slowly and avoid excessive pressure, stopping frequently to avoid overheating. The attachment started rattling and I found that the mounted plate had torn apart – another attachment useless. Now, I cannot use any attachments as the mounting screw will not stay tight, a minute of use and the screw is loose and the attachment starts rattling around. I cannot tighten it any more with the provided Allen wrench and if I move up to one of my full size wrenches the screw will no doubt strip or break. As a result the whole tool is now useless !!! Fortunate that it was a gift and I am not out of pocket for the cost of the tool, but the inferior quality is beyond belief. Sent a complaint off to Mastercraft but have received no reply yet. AVOID THIS PRODUCT.
Mastercraft Reviews & Complaints
Hi and to whom it may concern; I am the owner of a 18 volt mastercraft cordless drill, model number 54-2973-4 purchased approx. 10 plus years ago. My drill is in excellent condition after serving me will for home use and now only to find out I cannot purchase a 18 volt battery, model number 54-2751-2 for my drill. If you guys would like pictures of my drill kit which includes a hard case containing the drill, charger, and two worn out batteries I can provide it. I also have purchase one new battery some time ago after my first two failed and the same now for this one. So now I”m stuck with a great drill but cannot purchase a new battery that I am aware of. So you may ask why I am submitting this to you will its like this I am on a fix income at 71 years of age and money is tight and I”m not sure if I can afford to purchase another new drill for home maintenance. Is there something you guys can do for me to obtain a new battery or help me to purchase a new drill since I really do think the onus is on you people if you have give up making this type of battery for my drill. Looking forward to a favorable reply on this matter. Thanking you in advance. Regards, Neville Abbott 8 Courtney St. St. John”s, NL. A1G1M2 Canada Email address [protected]@bellaliant.net
Mastercraft Reviews & Complaints
Hi and to whom it may concern; I am the owner of a 18 volt mastercraft cordless drill, model number 54-2973-4 purchased approx. 10 plus years ago. My drill is in excellent condition after serving me will for home use and now only to find out I cannot purchase a 18 volt battery, model number 54-2751-2 for my drill. If you guys would like pictures of my drill kit which includes a hard case containing the drill, charger, and two worn out batteries I can provide it. I also have purchase one new battery some time ago after my first two failed and the same now for this one. So now I”m stuck with a great drill but cannot purchase a new battery that I am aware of. So you may ask why I am submitting this to you will its like this I am on a fix income at 71 years of age and money is tight and I”m not sure if I can afford to purchase another new drill for home maintenance. Is there something you guys can do for me to obtain a new battery or help me to purchase a new drill since I really do think the onus is on you people if you have give up making this type of battery for my drill. Looking forward to a favorable reply on this matter. Thanking you in advance. Regards, Neville Abbott 8 Courtney St. St. John”s, NL. A1G1M2 Canada Email address [protected]@bellaliant.net
Mastercraft Reviews & Complaints
I purchased from Menards a mastercraft door. I since, learned that Mastercraft is owned by Menards. Door was installed in December 2009. In March 2010, I came home to find a small kink in the mini blind inside the 2 panes of glass. So I tried to open and close the blind, but the kink was still there. I thought maybe raising the blind may take care of the small kink. The whole mini blind in the door broke. 3 months old and this $200 plus dollar door was shot. I called the Menards store in Freeport only to have asst. Manager tell me that I would have to fill out forms and send to the manufacturer and they would replace the window. Menards only owns the door company, sells the door, but will not stand behind it unless I, The consumer, invest more, and they the retailor do nothing. I told him I paid $250 to carpenter to install this door and I wanted Menards rep to come out and take care of the defective door. Asst. Mgr Ken said “no can do” Menards does not come out to look at anything. They do nothing until you the consumer fill out a product disatisfaction complaint form and send it in. Then, you the consumer can wait for them to contact you. Menards does not even put their phone number on their receipts in the Freeport Store. This manager did absolutely NOTHING to help me. He even proudly stated, “I am trying to help but you have to do all the work. I cannot fill out the form for you.” I called a week later still looking at the broken mini blind window in my front door. This same manager tells me he went to the phone book to look up my phone number for his internal paperwork about an unhappy customer, to send to Corp. office. (thats what they have to do to save their job) But God forbid, they help the customer by filling out a form when a customer calls and sending it in for the customer. I said to him… “why did you not call me and ask if I had decided what I was going to do about my door?” It would have been nice had he used my phone number to call me and see if he could help get my window fixed. This manager & I had 3 separate conversations and he was totally worthless in resolving my frustration or assisting me in fixing my defective product. He did absolutely nothing to help. He proudly continued to direct me to the piece of paper that I must fill out and send into the company with my complaint. I spoke to a 2nd asst. manager who I had to verbally walk him through the process on how to help your customer. Like looking my receipt up on the Kyosk for me. He did, and that helped me feel better, since I work 60 hours a week plus manage a small business on side that I am trying to get year end tax info done on. I asked him to send it in mail to me. He then offered to send one of the complaint forms to me to send to company to get my window replaced. I am not happy about the process at all. But you would think the first guy could have at least offered to do these things to assist me in chasing down my own defect window replacement. I cannot express in words the disappointment I have for Menards and the customer service policies they have. Its like they are saying: BUY OUR CHEAP THROW AWAY PRODUCTS. PAY US BIG MONEY. AND WATCH US TELL YOU TO FILL OUT ALL YOUR OWN FORMS AND CHASE YOUR TAIL TO GET OUR CHEAP PRODUCTS REPLACED. SHAME ON MENARDS AND the uncaring assistant manager named Ken from the Freeport, IL Store.
Mastercraft Reviews & Complaints
I purchased from Menards a mastercraft door. I since, learned that Mastercraft is owned by Menards. Door was installed in December 2009. In March 2010, I came home to find a small kink in the mini blind inside the 2 panes of glass. So I tried to open and close the blind, but the kink was still there. I thought maybe raising the blind may take care of the small kink. The whole mini blind in the door broke. 3 months old and this $200 plus dollar door was shot. I called the Menards store in Freeport only to have asst. Manager tell me that I would have to fill out forms and send to the manufacturer and they would replace the window. Menards only owns the door company, sells the door, but will not stand behind it unless I, The consumer, invest more, and they the retailor do nothing. I told him I paid $250 to carpenter to install this door and I wanted Menards rep to come out and take care of the defective door. Asst. Mgr Ken said “no can do” Menards does not come out to look at anything. They do nothing until you the consumer fill out a product disatisfaction complaint form and send it in. Then, you the consumer can wait for them to contact you. Menards does not even put their phone number on their receipts in the Freeport Store. This manager did absolutely NOTHING to help me. He even proudly stated, “I am trying to help but you have to do all the work. I cannot fill out the form for you.” I called a week later still looking at the broken mini blind window in my front door. This same manager tells me he went to the phone book to look up my phone number for his internal paperwork about an unhappy customer, to send to Corp. office. (thats what they have to do to save their job) But God forbid, they help the customer by filling out a form when a customer calls and sending it in for the customer. I said to him… “why did you not call me and ask if I had decided what I was going to do about my door?” It would have been nice had he used my phone number to call me and see if he could help get my window fixed. This manager & I had 3 separate conversations and he was totally worthless in resolving my frustration or assisting me in fixing my defective product. He did absolutely nothing to help. He proudly continued to direct me to the piece of paper that I must fill out and send into the company with my complaint. I spoke to a 2nd asst. manager who I had to verbally walk him through the process on how to help your customer. Like looking my receipt up on the Kyosk for me. He did, and that helped me feel better, since I work 60 hours a week plus manage a small business on side that I am trying to get year end tax info done on. I asked him to send it in mail to me. He then offered to send one of the complaint forms to me to send to company to get my window replaced. I am not happy about the process at all. But you would think the first guy could have at least offered to do these things to assist me in chasing down my own defect window replacement. I cannot express in words the disappointment I have for Menards and the customer service policies they have. Its like they are saying: BUY OUR CHEAP THROW AWAY PRODUCTS. PAY US BIG MONEY. AND WATCH US TELL YOU TO FILL OUT ALL YOUR OWN FORMS AND CHASE YOUR TAIL TO GET OUR CHEAP PRODUCTS REPLACED. SHAME ON MENARDS AND the uncaring assistant manager named Ken from the Freeport, IL Store.
Mastercraft Reviews & Complaints
i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me and it said it proved to be successful. i kindly would like to enquire if this company is registered to to give this services. attached please find the letter i received and agreement i should sign and return to the said and company together with a search fee my email address is nadette.[protected]@yahoo.com kind regards Maina
Mastercraft Reviews & Complaints
i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me and it said it proved to be successful. i kindly would like to enquire if this company is registered to to give this services. attached please find the letter i received and agreement i should sign and return to the said and company together with a search fee my email address is nadette.[protected]@yahoo.com kind regards Maina
Mastercraft Reviews & Complaints
I recently bought two more Mastercraft 6 panel Oak interior doors ( I had over the past three years bought and installed 6 of these same doors and have been delighted with their fit and workmanship) when I was loading the 2 recent doors to haul home I noticed that they were significantly heavier than ones I had bought 5 months ago. When I unpacked them I discovered why. These Made in China doors have extremely thin oak veneer glued over an orented strand board. The OSB is the poorest I’ve seen it is extremly open – that is it has gaps and spaces betwen the wood fibers. I attempted to drill a 13/16 hole in the top of the door to install a ball detent device. The OSB crumbled and turned to powder. I returned to Menard’s to complain about the drop in quality – they were not very receptive. I walked the Mill Works rep through the problem and as we inspected his inventory we found that the doors made in China were in fact differnt from those made in other countries and definitly inferier. So Menard’s continues it’s march to China and their crappy merchandise. Is there anything for sale in Menard’s that is a brand name or made in this Country? Including their awful customer service.
Mastercraft Reviews & Complaints
I recently bought two more Mastercraft 6 panel Oak interior doors ( I had over the past three years bought and installed 6 of these same doors and have been delighted with their fit and workmanship) when I was loading the 2 recent doors to haul home I noticed that they were significantly heavier than ones I had bought 5 months ago. When I unpacked them I discovered why. These Made in China doors have extremely thin oak veneer glued over an orented strand board. The OSB is the poorest I’ve seen it is extremly open – that is it has gaps and spaces betwen the wood fibers. I attempted to drill a 13/16 hole in the top of the door to install a ball detent device. The OSB crumbled and turned to powder. I returned to Menard’s to complain about the drop in quality – they were not very receptive. I walked the Mill Works rep through the problem and as we inspected his inventory we found that the doors made in China were in fact differnt from those made in other countries and definitly inferier. So Menard’s continues it’s march to China and their crappy merchandise. Is there anything for sale in Menard’s that is a brand name or made in this Country? Including their awful customer service.