Mastercraft Reviews & Complaints

Reviews: 18


Total views: 4473

Published: 15 June 2019

Posted by: Dyl93

After receiving a welder made by Mastercraft for Christmas I was so happy. But the happiness was short lived. It started acting up after only a couple hours of welding. After about 3 hours it just quit working. I did not think much of it at the time as I had a 2 year warranty with it. So I brought it back to Canadian tire and they sent me to 3 different stores. The last store I got to finally knew what to do to run it through to get the warranty. After searching for 5 minutes, the returns cashier looks at me and says she can”t exchange it for another one because the in store warranty had ran out. She very rudely said that it was basically not her problem and that I had been going from store to store because none of the other cashiers wanted to “DEAL” with me. She then tells me that I have to pay the shipping to the nearest repair centre with no guaranty that it will be fixed. After spending over 30$ in gas to run from store to store only to find out that a simple warranty claim will end up costing me over 100$ for a chance to get it repaired, I thanked the less than helpfull cashier for her services than made my way to the nearest garbage bin in their parking lot and threw the entire unit in the garbage. For an extra 200$ you can buy a much better welder from Lincoln and have good people behind a good product with a good warranty instead of having Canadian Tire and Mastercraft milking you for every penny for an inferior product.

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