Mathis Brothers Furniture

Crappy Service and Customer Care

Reviews: 1

1 RATING
(1)

Total views: 666

Published: 09 August 2019

Posted by: Anonymously

I purchased leather couch, loveseat and large chair, which should have had a total of 5 working recliners (love seat 2 recliners, couch – 2 recliners, large chair – 1 recliner). The first time Mathis Brothers delivered my furniture on 02/27/2016, their drivers didn’t check to make sure that my couches were in new condition. I noticed some days later when I pulled the couch from the wall to vacuum that the Velcro was not working because the other piece that it was supposed to Velcro to was missing and the delivery people should have caught this because I saw them behind the couch putting it together.
I called the store once discovered and asked for the Sales Manager, explained to him what happened, he told me that someone was going to call me back to see when they will bring another piece for exchange. Days went by I never received another call from this guy or the company. I called them at the end of 1 week, told them that I was going to file a complaint if they don’t get my furniture exchanged, customer service set me up for the exchange on Monday, Feb. 29, 2016.
The delivery people came to my house brought the couch for exchange, and plugged them in. At this point I still wasn’t aware that they didn’t work. Today (March 02, 2016) I purchased a lamp that was plugged in the same socket as the couch. I plugged the lamp in and it worked, I noticed that the light that went to the couch wasn’t on, I thought that it was just unplugged. I sent an email to them and told him that his people delivered non working couches to me and I was not happy because I have had nothing but problems with these couches and his company. I asked him to give me a call.
I WANT THIS COMPANY TO REPLACE MY COUCH FOR THE 3RD TIME AND COMPENSATE ME FOR MY TIME FOR THEIR CRAPPY SERVICE

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