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Service Not Satisfactory

Reviews: 2

1 RATING
(1)

Total views: 690

Published: 26 August 2019

Posted by: Anonymously

My experience with Medpro Disposal was not satisfactory. We created a contract with them for 6 months. We have mentioned our requirements clearly in the contract and they even agreed upon the timings and every said instruction on the contract. With that, a contract was created between us and we paid the money in advance for 3 months. Thankfully, we just paid for 3 months or else we might have faced a huge loss.

Medpro disposal never fulfilled their commitment to collecting the waste on time. We always had to call them personally to collect the waste. It was really troublesome for the administration department to follow up with these people. For two months, they even showed up after our call but after that, they stopped answering our calls. I had to call the manager with whom the contract was made and he was clueless about what the people under him are doing. He didn’t even know that his clients were suffering every day due to the negligence of his subordinates. I told him everything in detail and he just told let me check these matters with my staff and he hung up the call. There was no one who came to our office for waste collection even after calling the manager. I realize not only the staff but the manager of the company is also hopeless.

As the three months were completed, I tried to contact them but again there was no response from them. So, I had to drive for 1 hour and 30 minutes from my office to Medpro Disposal’s office to cancel the contract. As I visited them, they started giving all those false commitments again but this time I didn’t pay any heed to their requests and canceled the contract.

We have assigned the work of waste disposal to another company from the last month. They are efficient and punctual at their work unlike Medpro Disposal and even they charge pretty less from them. I am happy with this new company.

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