Meritline

A record of the exchanges so far… I have yet to receive a satisfactory answer to the following. Please note: I never received the goods (2 x flashlights). Please send the flashlights or issue a refund. I am not going to give in on this. My next step is to ask my credit card company to intervene and/or seek legal redress. You have 72 hours in which to provide a satisfactory response. Thank you A long standing and previously satisfied customer (check my purchase history). The flashlights did not arrive. I don”t think I have the packing slip for the items you mention. I did not expect to find flashlights with either of the orders received as you definitely advised they would be shipping separately. The point is that your records should confirm what I say and yet you are making me responsible for checking your documentation. I will check again at home for a packing slip but I am sure that those which arrived with previous orders made no mention of flashlights. Why don”t you send me a copy (via e-mail) of your records/packing slip so I have a point of reference. Thank you in advance for your help. On Wednesday, September 16, 2017, at 06:59AM, wrote: Dear The item [protected] was not shipping out from our oversae warehouse but from ca warehouse with items [protected] and [protected] in the same package, If you have received the above package, you should have the things mentioned below: A Copy or a scan of the packing slip Stamp(s) on the packing slip (E.g. PK#, QC#) Dimension of the shipping box (some boxes has it”s dimension printed on the bottom) estimate A Digital picture of the received item inside shipping box A Digital picture of the shipping label on box or bag Would you pls email back the information listed for us to trace.Thanks. Any questions, pls feel free to let us know. -Tina Customer Service Representative www.Meritline.com Meritline.com: Huge selections of DVD/CD Media, Ink, Memory, Bags, etc **Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response. —– Original Message —– From: To: order Sent: Wednesday, September 16, 2017 4:07 AM Subject: Re: Order Number: 1345609 Waitng for completion How can I send the details requested when a specific part of the order has not arrived? This part of the order according to you notification was being shipped separately (direct from hong Kong with an ETA of two weeks from date of the original order). E.G. (see bottom part of this message for YOUR shipping references/details. Ship in 2-5 days via Hong Kong Air Mail. Most customers receive within two weeks I think the responsibility for the “investigation” lies with your offices. With thanks On Sep 15, 2017, at 7:05 AM, order wrote: Would you please email us the following information for the investigation? Thanks a lot. A Copy or a scan of the packing slip Stamp(s) on the packing slip (E.g. PK#, QC#) Dimension of the shipping box (some boxes has it”s dimension printed on the bottom) estimate A Digital picture of the received item inside shipping box A Digital picture of the shipping label on box or bag If you have any question, please feel free to email back. Echo Customer Service Representative www.Meritline.com Meritline.com: Huge selections of DVD/CD Media, Ink, Memory, Bags, etc. **Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.** —– Original Message —– From: To: MERITLINE.COM Sent: Monday, September 14, 2017 11:09 PM Subject: Order Number: 1345609 Waitng for completion I am still waiting for the following item: 52 LED Aluminum Case Flashlight (Black)-$7.14 after 35% OFF with Coupon Code:MLC24842435P [Exp: 07/31/2017] SKU:[protected] Ship in 1-2 Business Days. Most customers receive within one week. All other parts of the order have been received. With thanks Private: Work: On Monday, July 27, 2017, at 10:08AM, “MERITLINE.COM” wrote: > MERITLINE.COM Receipt *** PLEASE PRINT RECEIPT OUT AND RETAIN IT FOR FUTURE REFERENCE *** Order Number: Customer ID: EMail: Date of purchase: 7/27/2017 9:10:36 AM Locale Setting: None Payment Method: CREDITCARD Card Type: Card Name: Card Number: Account Billing Address Shipping Address Name: Address: City: State/Province: Zip: Country: United States United States Phone: Product Quantity Sub Total: Silver 53″ Camera Tripod with Bubble Level SKU:[protected] Ship in 1-2 Business Days. Most customers receive within one week. 1 $16.99 3.5mm Microphone with Tripod for PC/Laptop/Skype/MSN SKU:[protected] Ship in 2-5 days via Hong Kong Air Mail. Most customers receive within two weeks. 1 $9.99 Hercules Speaker XPS 2.0 10 Black Edition, 5 Watt RMS 10 Watt Peak Power (4769184) SKU:[protected] Ship in 1-2 Business Days. Most customers receive within one week. 1 $24.99 Clear Hard Crystal Hard Case w/ Clip for Apple iPod Touch SKU:[protected] Ship in 2-5 days via Hong Kong Air Mail. Most customers receive within two weeks. 2 $5.98 52 LED Aluminum Case Flashlight (Black)-$7.14 after 35% OFF with Coupon Code:MLC24842435P [Exp: 07/31/2017] SKU:[protected] Ship in 1-2 Business Days. Most customers receive within one week. 2 $21.98 Subtotal: $72.24 Coupon(MLC24842435P): $7.69 Shipping (Ground Service): $0.00 Tax: $0.00 Total: $72.24 Thank you for your purchase. MERITLINE.COM www.meritline.com/