A week ago, i gave in my resume to the Michael Hill at Westfield Carousal. The Manager of the store named Mr Paul, called me for an interview the following day. When i went for the interview, he requested me to go to Dome (Coffee Shop) and have the interview there (it seemed unusual but i had to agree). The interview went on for at least an hour until my mother came and asked when it will end. He replied to my mother that it will take another 10minutes. When my mother left, he asked me “Does your mother stay with you all the time?” I was confused as to why he asked me such question but i answered that when i start to work, she wont be with me. I didn”t know why he asked me that question because obviously during work hours, she wont be with me. It seemed mysterious. He then decided that he will take me for the job and agreed to train me. The day after the interview, i got a call from Michael Hill requesting to bring my TFN and account number e.t.c. I agreed to bring in the information that was requested by them tomorrow. On the next day, when i went to the store, the manager said that they aren”t going to take me for the job. I was really upset because i was expecting the job and the day before i went in, i rejected the job that Toys r us offered me the week before. I asked him why he wasn”t going to take me for the job. He replied as i know what you are trying to say but we already hired someone else. This didn”t seem fair after taking a very long interview and i also missed the opportunity at working at Toys r us and also he didn”t give a reasonable reason for not taking me for the job. There was nothing much i would”ve done at that time but i would love to complain about this extremely bad behaviour especially from a manager and that from Australian no.1 Jewelry store. The store is located at the Food court at Westfield Carousal.
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on Michael Hill International
Scam investor
This person pretended to be a Japanese invester. Dr Shuji Endo. Fake IDs. This happened before I just add my scam as well. I wasn’t.
False advertising
I’ve been In search of a used / new transmission I find this place called engine world website looks professional called 2 separate times
Scammers, never return security deposit
I was scammed by this company for $1,478.68 on a security deposit that was supposed to be returned after car drop off. That never.
Fraud. Did not refund my Web hosting money.
I had placed an order for cpanel web hosting at techno savvy port at their site technosavvyport.com in May 21st, 2021. My account got
Item not as described; Refusing refund
This is a followup to a previous complaint that had been closed by the BBB because the company lied and said they would give me a refund
Aweful
AVOID AVOID AVOID never ever been treated in this manner and received such a poor quality service from a dentist. Received a refund but
Work bully
No one dared to approach the office bully Jacqueline Stabach. Jacqueline Stabach believes she is being followed everywhere, and she might
Deceitful FMO
URGENT FMO FRAUD AND SCAMOK agentsI have to give my fellow agents a heads up!!! We as insurance agents need to protect our business and
This complaint and/or review was posted on Defaulters.com on 04:32 am, July 10, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/michael-hill-international/.
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Michael Hill International Reviews & Complaints
A week ago, i gave in my resume to the Michael Hill at Westfield Carousal. The Manager of the store named Mr Paul, called me for an interview the following day. When i went for the interview, he requested me to go to Dome (Coffee Shop) and have the interview there (it seemed unusual but i had to agree). The interview went on for at least an hour until my mother came and asked when it will end. He replied to my mother that it will take another 10minutes. When my mother left, he asked me “Does your mother stay with you all the time?” I was confused as to why he asked me such question but i answered that when i start to work, she wont be with me. I didn”t know why he asked me that question because obviously during work hours, she wont be with me. It seemed mysterious. He then decided that he will take me for the job and agreed to train me. The day after the interview, i got a call from Michael Hill requesting to bring my TFN and account number e.t.c. I agreed to bring in the information that was requested by them tomorrow. On the next day, when i went to the store, the manager said that they aren”t going to take me for the job. I was really upset because i was expecting the job and the day before i went in, i rejected the job that Toys r us offered me the week before. I asked him why he wasn”t going to take me for the job. He replied as i know what you are trying to say but we already hired someone else. This didn”t seem fair after taking a very long interview and i also missed the opportunity at working at Toys r us and also he didn”t give a reasonable reason for not taking me for the job. There was nothing much i would”ve done at that time but i would love to complain about this extremely bad behaviour especially from a manager and that from Australian no.1 Jewelry store. The store is located at the Food court at Westfield Carousal.
Michael Hill International Reviews & Complaints
After the third time that I wore my pearl earring one of the pearls fell off. I took them to Hornsby store to get them fix I was told by the manager that I have to pay $20.00 to get them glue. I don”t think why I should have to pay when the earring are not well made in the first place. I”m very disappointed and I would never shop there again or recommend this shop to anyone. I”m not complaining about the manager. She did what she could, she even rang the area manager and still couldn”t waive the fee.
Michael Hill International Reviews & Complaints
After the third time that I wore my pearl earring one of the pearls fell off. I took them to Hornsby store to get them fix I was told by the manager that I have to pay $20.00 to get them glue. I don”t think why I should have to pay when the earring are not well made in the first place. I”m very disappointed and I would never shop there again or recommend this shop to anyone. I”m not complaining about the manager. She did what she could, she even rang the area manager and still couldn”t waive the fee.
Michael Hill International Reviews & Complaints
All under same manager: Scott Huang Manager forgets about appointments and doesnt show up Tells you one price, end up paying $1000 more Have to constantly check up with them Don”t reply to your emails or calls Brings in the wrong diamonds that was agreed upon. Tells you what you agreed upon isn”t what theyll pay for so you need to pay more Tells you warranty is included then you have to pay almost $300 plus tax for it Guarantees a date it will be in by and is 2 weeks late when they know you need it for July 30th and it isn”t in store still by July 29th Brings the ring back and is completely not what you asked for. They have photos of exactly what we wanted and said it was no problem. They sent back our diamonds in one of their regular selling gumball looking rings. Looked so cheap! And not what we paid for. Still haven”t seen the ring that i”m supposed to be getting proposed with tomorrow. Great timing Michael Hill. Have no faith left. Bet it”s still not what we agreed on. Won”t give you any kind of discount on the ### they”ve pulled and said they haven”t done anything wrong. We had the cash and the exact ring we wanted and its been months of nothing. 3 months of this and another month previous. 4 months and no ring. How long does this take?! Everywhere else said 3 weeks to make the ring and they knew what they ere doing. Scott should not be dealing with customers. Only time I haven”t been let down by this location was when Kate was helping. Management has no clue how to run the store while helping customers. Should never deal with customers and let the staff deal with them. Tells you one price, end up paying $1000 moreHave to constantly check up with themDon”t reply to your emails or callsBrings in the wrong diamonds that was agreed upon.Tells you what you agreed upon isn”t what theyll pay for so you need to pay more.Tells you warranty is included then you have to pay almost $300 plus tax for itGuarantees a date it will be in by and is 2 weeks late when they know you need it for July 30th and it isn”t in store still by July 29thBrings the ring back and is completely not what you asked for. They have photos of exactly what we wanted and said it was no problem. They sent back our diamonds in one of their regular selling gumball looking rings. Looked so cheap! And not what we paid for.Still haven”t seen the ring that i”m supposed to be getting proposed with tomorrow. Great timing Michael Hill. Have no faith left. Bet it”s still not what we agreed on.Won”t give you any kind of discount on the ### theyve pulled and said they haven”t done anything wrong. We had the cash and the exact ring we wanted and its been months of nothing. 3 months of this and another month previous. 4 months and no ring. How long does this take?! Everywhere else said 3 weeks to make the ring and they knew what they ere doing.Scott should not be dealing with customers. Only time I haven”t been let down by this location was when Kate was helping. Management has no clue how to run the store while helping customers. Should never deal with customers and let the staff deal with them.
Michael Hill International Reviews & Complaints
All under same manager: Scott Huang Manager forgets about appointments and doesnt show up Tells you one price, end up paying $1000 more Have to constantly check up with them Don”t reply to your emails or calls Brings in the wrong diamonds that was agreed upon. Tells you what you agreed upon isn”t what theyll pay for so you need to pay more Tells you warranty is included then you have to pay almost $300 plus tax for it Guarantees a date it will be in by and is 2 weeks late when they know you need it for July 30th and it isn”t in store still by July 29th Brings the ring back and is completely not what you asked for. They have photos of exactly what we wanted and said it was no problem. They sent back our diamonds in one of their regular selling gumball looking rings. Looked so cheap! And not what we paid for. Still haven”t seen the ring that i”m supposed to be getting proposed with tomorrow. Great timing Michael Hill. Have no faith left. Bet it”s still not what we agreed on. Won”t give you any kind of discount on the ### they”ve pulled and said they haven”t done anything wrong. We had the cash and the exact ring we wanted and its been months of nothing. 3 months of this and another month previous. 4 months and no ring. How long does this take?! Everywhere else said 3 weeks to make the ring and they knew what they ere doing. Scott should not be dealing with customers. Only time I haven”t been let down by this location was when Kate was helping. Management has no clue how to run the store while helping customers. Should never deal with customers and let the staff deal with them. Tells you one price, end up paying $1000 moreHave to constantly check up with themDon”t reply to your emails or callsBrings in the wrong diamonds that was agreed upon.Tells you what you agreed upon isn”t what theyll pay for so you need to pay more.Tells you warranty is included then you have to pay almost $300 plus tax for itGuarantees a date it will be in by and is 2 weeks late when they know you need it for July 30th and it isn”t in store still by July 29thBrings the ring back and is completely not what you asked for. They have photos of exactly what we wanted and said it was no problem. They sent back our diamonds in one of their regular selling gumball looking rings. Looked so cheap! And not what we paid for.Still haven”t seen the ring that i”m supposed to be getting proposed with tomorrow. Great timing Michael Hill. Have no faith left. Bet it”s still not what we agreed on.Won”t give you any kind of discount on the ### theyve pulled and said they haven”t done anything wrong. We had the cash and the exact ring we wanted and its been months of nothing. 3 months of this and another month previous. 4 months and no ring. How long does this take?! Everywhere else said 3 weeks to make the ring and they knew what they ere doing.Scott should not be dealing with customers. Only time I haven”t been let down by this location was when Kate was helping. Management has no clue how to run the store while helping customers. Should never deal with customers and let the staff deal with them.
Michael Hill International Reviews & Complaints
Bought a sapphire diamond pendant chain for my wife. The chain broke within 2 days. The chain that came with the sapphire is very thin. It was made too cheap and we decide to take it back for a refund. Went to the store on the first night and the sales people told me they could not give us a refund because the manager had left for the day. She also said it was a delicate chain. So went back the second day and saw the manager. He said he can only give a refund if the chain was unworn. No one told us you cannot get a refund if you put it on. He said that it is the store policy and refuse to give a refund and could not wait to walk away from us. How would anyone know that it was so cheaply made unless it was worn? So save your money and don”t buy from them unless you intend to keep your jewellery in the box. I went to their website to review the product and they send an email back saying that my review does not conform to their policy. They don”t want people to know how cheap their product is, their poor customer service and poor return policy.
Michael Hill International Reviews & Complaints
Bought a sapphire diamond pendant chain for my wife. The chain broke within 2 days. The chain that came with the sapphire is very thin. It was made too cheap and we decide to take it back for a refund. Went to the store on the first night and the sales people told me they could not give us a refund because the manager had left for the day. She also said it was a delicate chain. So went back the second day and saw the manager. He said he can only give a refund if the chain was unworn. No one told us you cannot get a refund if you put it on. He said that it is the store policy and refuse to give a refund and could not wait to walk away from us. How would anyone know that it was so cheaply made unless it was worn? So save your money and don”t buy from them unless you intend to keep your jewellery in the box. I went to their website to review the product and they send an email back saying that my review does not conform to their policy. They don”t want people to know how cheap their product is, their poor customer service and poor return policy.
Michael Hill International Reviews & Complaints
From the beginning of being a customer with Michael Hill we have had nothing but problems. My husband purchased my engagement ring there (willow brook Langley location), and they promised everything would be taken care of and guaranteed their products. My ring was a lemon- diamonds fell out, the white gold in 2 days was tarnishing as if it were silver. They didn”t even give us the right certificate for my ring!!! It was a completely different ring on the certificate. My husband spent a fair penny and I only had it for less then 6 months- only got to wear it for 2 months as it was continuously getting fixed in the shop. THEN the SQUISHED my ring when they sent it in, causing it to have curved marks and rough edges! I was Shocked that a company would do such a thing. We went in and we asked for our money back, as this was ridiculous. We drove in 15 times to the location to deal with my ring, and spent more time during our engagement in the bloody ring store then actually wearing the thing. Trying to get our money back was a NIGHTMARE. I still do not have the funds back in our account. The store manager- Gavin, is the most unhelpful person i have met. He helped other customers while he made us wait (even though we were before the other people). He also ignored my phone calls stating that they had “business meetings” After fighting with them to get our money back, they finally called the Michael Hill Finance Department, and guaranteed that the cheque has been mailed and that we should receive our money back in 3-4 weeks, saying we do not have to do a thing except wait for our money in the mail. Me, not trusting a word they say after what they put us through, phoned the Michael Hill Card financing department to check on our money, and they HAD NOT SENT IT NOR RECEIVED A REQUEST FOR REFUND. I phoned the store to let them know that what the promised me has not followed through, then the manager had the guts to say to me on the phone after ALL when had been through “well has it not been fixed? what do you want me to do about it?” I am still waiting for our money after 2 months or being bullied and thrown around- by the store and by the financing department. I usually never review companies unless it is about their awesome service, but this one is worth my time. TO ALL PEOPLE WANTING JEWELRY, QUALITY JEWELRY AND EXCELLENT CUSTOMER SERVICE- DO NOT SHOP HERE!
Michael Hill International Reviews & Complaints
From the beginning of being a customer with Michael Hill we have had nothing but problems. My husband purchased my engagement ring there (willow brook Langley location), and they promised everything would be taken care of and guaranteed their products. My ring was a lemon- diamonds fell out, the white gold in 2 days was tarnishing as if it were silver. They didn”t even give us the right certificate for my ring!!! It was a completely different ring on the certificate. My husband spent a fair penny and I only had it for less then 6 months- only got to wear it for 2 months as it was continuously getting fixed in the shop. THEN the SQUISHED my ring when they sent it in, causing it to have curved marks and rough edges! I was Shocked that a company would do such a thing. We went in and we asked for our money back, as this was ridiculous. We drove in 15 times to the location to deal with my ring, and spent more time during our engagement in the bloody ring store then actually wearing the thing. Trying to get our money back was a NIGHTMARE. I still do not have the funds back in our account. The store manager- Gavin, is the most unhelpful person i have met. He helped other customers while he made us wait (even though we were before the other people). He also ignored my phone calls stating that they had “business meetings” After fighting with them to get our money back, they finally called the Michael Hill Finance Department, and guaranteed that the cheque has been mailed and that we should receive our money back in 3-4 weeks, saying we do not have to do a thing except wait for our money in the mail. Me, not trusting a word they say after what they put us through, phoned the Michael Hill Card financing department to check on our money, and they HAD NOT SENT IT NOR RECEIVED A REQUEST FOR REFUND. I phoned the store to let them know that what the promised me has not followed through, then the manager had the guts to say to me on the phone after ALL when had been through “well has it not been fixed? what do you want me to do about it?” I am still waiting for our money after 2 months or being bullied and thrown around- by the store and by the financing department. I usually never review companies unless it is about their awesome service, but this one is worth my time. TO ALL PEOPLE WANTING JEWELRY, QUALITY JEWELRY AND EXCELLENT CUSTOMER SERVICE- DO NOT SHOP HERE!
Michael Hill International Reviews & Complaints
Great jewelry but there credit department is a mess. Nobody knows anything about payment options, since online banking payments didnt work with my credit union, I was told only payments by cheque or in store, then much later after payments by cheque got delayed in the mail around Christmas they finally give the option of bank over the phone but only one or two months at mininum payments. then finally much later the option of setting up pre authorized debit or larger payments . Its so confusing and embarrassing. Either poorly trained or they just dont care. Im not sure which. Only the managers can really help, never using it again. They make it seem such a great option. Should have known better.
Michael Hill International Reviews & Complaints
Great jewelry but there credit department is a mess. Nobody knows anything about payment options, since online banking payments didnt work with my credit union, I was told only payments by cheque or in store, then much later after payments by cheque got delayed in the mail around Christmas they finally give the option of bank over the phone but only one or two months at mininum payments. then finally much later the option of setting up pre authorized debit or larger payments . Its so confusing and embarrassing. Either poorly trained or they just dont care. Im not sure which. Only the managers can really help, never using it again. They make it seem such a great option. Should have known better.
Michael Hill International Reviews & Complaints
Hi It”s very disappointing after being loyal customer for this brand. I bought 5 to 6 watched in 2 months, at the time of purchase whatever the customer representative told us is not true and it”s a big ripoff for customers. I would never recommend michael hill to anyone. You guys promise one thing and implement some thing else. I was told that there will be no interest atal at the time of buying, now after the payment started charging interest. They asked us to make a add-on deposit to the total amount and now cetergy stating that the deposit belongs to the store and we have to. Pay the amount in full which is more than the quoted price. I would ask someone from your team to contact and give me explanation and refund of deposit we paid at michael hill highpoint. I would have no doubt in contacting my. Soliciter in case my problem is not solved by your team. Contact me at [protected]@gmail.com Thanx
Michael Hill International Reviews & Complaints
Hi It”s very disappointing after being loyal customer for this brand. I bought 5 to 6 watched in 2 months, at the time of purchase whatever the customer representative told us is not true and it”s a big ripoff for customers. I would never recommend michael hill to anyone. You guys promise one thing and implement some thing else. I was told that there will be no interest atal at the time of buying, now after the payment started charging interest. They asked us to make a add-on deposit to the total amount and now cetergy stating that the deposit belongs to the store and we have to. Pay the amount in full which is more than the quoted price. I would ask someone from your team to contact and give me explanation and refund of deposit we paid at michael hill highpoint. I would have no doubt in contacting my. Soliciter in case my problem is not solved by your team. Contact me at [protected]@gmail.com Thanx
Michael Hill International Reviews & Complaints
Hi my name is joanne burrows, I have purchased about four items over the last 6mth, all broke in a matter of days, because they were not high end I didnt worry about it. HOW ever I recieved of the 17th a pair of earings for my birthday from my boyfriend. They broke on the hook with in 3 hours of wearing them, I took them back to the store to get them fixed as they were a gift and I needed to be seen wearing them, I didnt have the heart to tell my boyfriend they had broken. When I went in the store the store manager Mark Ibury said he would have to look them up in the system. I told him that They were bought in the after sale xmas time. I was there with my boy friend at the time. I went of shopping to give him time to find it in the system. When I came back he said that there was nothing in the system since april last year, I said that this is not true as I was here when My boyfriend purchase, them I ask, could he check again, He insinuated that I was lying. I again said I am happy to pay for them, to be fixed, and already I had said this several times. He kepted on saying that there was nothing they could do as there was no record. He was insinuated again that I was lying, I said to him you think that Im lying, as he just lost it. He refused to serve me, I did not swear, yell, or anything of that nature, I again said I was happy to pay for them to be fixed. He told me to take them to another micheal hill store, and to get out of the shop. I refused to leave, and ask him on what grounds are you asking me to leave. He said nobody is to talk to him that way, all I did was relaying back to him about insinuating that I was lying. I ask if the other assitant could serve me, he relied, I dont care what you do. The other assistant helped me, she filled out the form, and at a cost of 60 dollor could fix the hook on the earing. I signed the form and left. Never again will I buy from your store, I was treated so badly, and not to mention the lack of quality in the items purchased, thankyou joanne
Michael Hill International Reviews & Complaints
Hi my name is joanne burrows, I have purchased about four items over the last 6mth, all broke in a matter of days, because they were not high end I didnt worry about it. HOW ever I recieved of the 17th a pair of earings for my birthday from my boyfriend. They broke on the hook with in 3 hours of wearing them, I took them back to the store to get them fixed as they were a gift and I needed to be seen wearing them, I didnt have the heart to tell my boyfriend they had broken. When I went in the store the store manager Mark Ibury said he would have to look them up in the system. I told him that They were bought in the after sale xmas time. I was there with my boy friend at the time. I went of shopping to give him time to find it in the system. When I came back he said that there was nothing in the system since april last year, I said that this is not true as I was here when My boyfriend purchase, them I ask, could he check again, He insinuated that I was lying. I again said I am happy to pay for them, to be fixed, and already I had said this several times. He kepted on saying that there was nothing they could do as there was no record. He was insinuated again that I was lying, I said to him you think that Im lying, as he just lost it. He refused to serve me, I did not swear, yell, or anything of that nature, I again said I was happy to pay for them to be fixed. He told me to take them to another micheal hill store, and to get out of the shop. I refused to leave, and ask him on what grounds are you asking me to leave. He said nobody is to talk to him that way, all I did was relaying back to him about insinuating that I was lying. I ask if the other assitant could serve me, he relied, I dont care what you do. The other assistant helped me, she filled out the form, and at a cost of 60 dollor could fix the hook on the earing. I signed the form and left. Never again will I buy from your store, I was treated so badly, and not to mention the lack of quality in the items purchased, thankyou joanne
Michael Hill International Reviews & Complaints
Hi we recently went into our local Michael hill to get a repair done, the service we received from a Kelly was extremely rude, her attitude towards us was very abrupt & purely arrogant we were made to feel less important & that we were wasting her time! My wife & I drove a fair distance just to be made to feel like crap maybe if we were buying more stuff she may have been quiet the opposite however as a small business owner you treat everyone with the same respect, if she was working for me I’d be definitely be giving her a warning or even tell her to leave attitude speaks volumes in this society
Michael Hill International Reviews & Complaints
Hi we recently went into our local Michael hill to get a repair done, the service we received from a Kelly was extremely rude, her attitude towards us was very abrupt & purely arrogant we were made to feel less important & that we were wasting her time! My wife & I drove a fair distance just to be made to feel like crap maybe if we were buying more stuff she may have been quiet the opposite however as a small business owner you treat everyone with the same respect, if she was working for me I’d be definitely be giving her a warning or even tell her to leave attitude speaks volumes in this society
Michael Hill International Reviews & Complaints
Horrible, horrible, horrible shop experience in Michael Hill Jewler Store, Oakbrook center, IL. I bought a pair of diamond earrings as a gift for my mother and found out on the second day that one is yellow and the other is white. I went back to the shop immediately for an exchange but the same type had gone. The assistants let me leave my name and phone number and said they would call when new earrings came in. I waited for two days but nobody called. So I called them and learned the new ones were in already and only one pair left… I drove to the shop as soon as I could. HOWEVER, the lady in the shop told me I CANNOT exchange the earrings for free. This turned out to be a lie later. But at the time I believed her though surprised, as the item was on sale and maybe I had not noticed the “non-exchangeable policy” on it. I decided to buy the new pair for my mother and keep the old ones for myself as it seem to be a good deal considering the price. So, despite the assistant was having a very bad attitude, and even told me to return mine so she could sell them, I said I would like to buy the new pair. HOWEVER, this lady, ridiculously, said she would not sell me this pair, because she thought after I bought them I would return the previous ones… I had to admit I was totally shocked by her arrogance, rudeness and unprofession. Isn”t it insulting for a customer being made presumptuous judgements on? In addition, even if I was thinking of returningthe old pair, isn”t it discrimination that she refuse to sell a commodity to a customer because of this??? If not, why not just put a sign outside MHJ store and writes, “we only want to sell. Go away returners”. I FINALLY got something decent as a gift after I told her I was not thinking to return the old pair. But of course, the worst part of the whole experience was yet to come. Just think how one can be annoyed when finding out that this “lady” lied on the exchange thing…
Michael Hill International Reviews & Complaints
Horrible, horrible, horrible shop experience in Michael Hill Jewler Store, Oakbrook center, IL. I bought a pair of diamond earrings as a gift for my mother and found out on the second day that one is yellow and the other is white. I went back to the shop immediately for an exchange but the same type had gone. The assistants let me leave my name and phone number and said they would call when new earrings came in. I waited for two days but nobody called. So I called them and learned the new ones were in already and only one pair left… I drove to the shop as soon as I could. HOWEVER, the lady in the shop told me I CANNOT exchange the earrings for free. This turned out to be a lie later. But at the time I believed her though surprised, as the item was on sale and maybe I had not noticed the “non-exchangeable policy” on it. I decided to buy the new pair for my mother and keep the old ones for myself as it seem to be a good deal considering the price. So, despite the assistant was having a very bad attitude, and even told me to return mine so she could sell them, I said I would like to buy the new pair. HOWEVER, this lady, ridiculously, said she would not sell me this pair, because she thought after I bought them I would return the previous ones… I had to admit I was totally shocked by her arrogance, rudeness and unprofession. Isn”t it insulting for a customer being made presumptuous judgements on? In addition, even if I was thinking of returningthe old pair, isn”t it discrimination that she refuse to sell a commodity to a customer because of this??? If not, why not just put a sign outside MHJ store and writes, “we only want to sell. Go away returners”. I FINALLY got something decent as a gift after I told her I was not thinking to return the old pair. But of course, the worst part of the whole experience was yet to come. Just think how one can be annoyed when finding out that this “lady” lied on the exchange thing…
Michael Hill International Reviews & Complaints
I am one of your VIP customers, originally from Northlakes branch in Brisbane. Served by Angela who has been wonderful and so helpful in all my purchases from Michael Hill. Unfortunately I was transferred to Darwin from my work and I have gone to the Michael Hill store in Casaurina Square about three times for various services and it had been a night mare each time I went there, being served by Katelen and Dionne. I have never felt so unwelcome in a store until I visited Michael Hill in Casaurina. Both of them are unfit to be in the Store Manager role as the message you send out to other staff is that it is acceptable behavior. The third time I went there which was last week, I felt that Dionne had that attitude due to me being asian as there is no other reason I could think of why I should be treated in such a shabby manner. I did tell her to her face how I felt and walked out of the store. There is more to this story and its too long for me to write in this complaint, please if you can get someone to call me will be really appreciated. I would like a full investigation held with this regard so that these two people will not get away treating other customers the same way. Please contact me on [protected]
Michael Hill International Reviews & Complaints
I am one of your VIP customers, originally from Northlakes branch in Brisbane. Served by Angela who has been wonderful and so helpful in all my purchases from Michael Hill. Unfortunately I was transferred to Darwin from my work and I have gone to the Michael Hill store in Casaurina Square about three times for various services and it had been a night mare each time I went there, being served by Katelen and Dionne. I have never felt so unwelcome in a store until I visited Michael Hill in Casaurina. Both of them are unfit to be in the Store Manager role as the message you send out to other staff is that it is acceptable behavior. The third time I went there which was last week, I felt that Dionne had that attitude due to me being asian as there is no other reason I could think of why I should be treated in such a shabby manner. I did tell her to her face how I felt and walked out of the store. There is more to this story and its too long for me to write in this complaint, please if you can get someone to call me will be really appreciated. I would like a full investigation held with this regard so that these two people will not get away treating other customers the same way. Please contact me on [protected]
Michael Hill International Reviews & Complaints
I am writing to you today as I was completely traumatised by an incident which occured at your Albany, NZ store this afternoon. My husband and I were searching for a Christmas present for me, as I absolutely love the Michael Hill brand, My engagement and wedding ring, the earrings I wore at my wedding and first gifts from my husband while were dating have all come from the store. As we were trying things on I asked to have my rings cleaned. Having narrowed down what we wanted to purchase we decided to have a think about it, walk around and return to the store. I asked for my rings back…we waited and waited and my husband looked at me aftyer avbout 15 minutes and said I think there is a problem. The staff would make eye contact with us and they all seemd to be rushing around. Finally, Dorianne who Ihas always helped me previously approached me and said there had been an accident with my rings. They had given them to another customer. I could not believe this. In what world does this happen? She said the customers was on their way back to the store with my rings.10 minutes later, Anita brought me my rings. this incident is disgraceful, and I am sick to my stomach that someone could have just walked away with my wedding and engagement rings over $8000 worth. I will never purchase another item from Michael Hill and will be spreading this story thorugh all means possible as I am disgusted. The only person in this who was helpful and honest was Dorianne, everyone else was cowardly and acted in total ignorance. Shameful.
Michael Hill International Reviews & Complaints
I am writing to you today as I was completely traumatised by an incident which occured at your Albany, NZ store this afternoon. My husband and I were searching for a Christmas present for me, as I absolutely love the Michael Hill brand, My engagement and wedding ring, the earrings I wore at my wedding and first gifts from my husband while were dating have all come from the store. As we were trying things on I asked to have my rings cleaned. Having narrowed down what we wanted to purchase we decided to have a think about it, walk around and return to the store. I asked for my rings back…we waited and waited and my husband looked at me aftyer avbout 15 minutes and said I think there is a problem. The staff would make eye contact with us and they all seemd to be rushing around. Finally, Dorianne who Ihas always helped me previously approached me and said there had been an accident with my rings. They had given them to another customer. I could not believe this. In what world does this happen? She said the customers was on their way back to the store with my rings.10 minutes later, Anita brought me my rings. this incident is disgraceful, and I am sick to my stomach that someone could have just walked away with my wedding and engagement rings over $8000 worth. I will never purchase another item from Michael Hill and will be spreading this story thorugh all means possible as I am disgusted. The only person in this who was helpful and honest was Dorianne, everyone else was cowardly and acted in total ignorance. Shameful.
Michael Hill International Reviews & Complaints
I first got my engagement ring in August 2010, within a matter of 3 months one of the diamonds in the band fell out before my engagement party, i took it back and it was fixed with no hassles and back to me 2 days before my big night. The day after my engagement i noticed another diamond had fallen out so i rang and complained and said i wanted a refund, the lady told me she would email head office and see if they could do that, and she never phoned me back. The next day I noticed another diamond had fallen out and by this stage that meant that 3 diamonds had fallen out of my engagement ring and I was furious. I phoned back and told them yet another one had fallen out and they told me to bring it in and they would send it to quality control. When it returned from headoffice I was told that the ring was faulty and they would supply me with a new one, I said i wanted my money back but they convinced me that the ring was faulty and the next one will be fine. After about 3 weeks they finally called me and told me the new set had arrived, I went to pick it up and I was happy. when I got home out of their store that has fabulous lights to make the diamonds sparkle, I saw a black spot on one of the diamonds, so I rang them back up and was told to bring it in. I took it in and the girl put that special eye piece on and tried to tell me that the diamond was fine but I insisted she have thier jewler look at it, another staff member said to me I should just get the diamond changed if im not happy… the next day they rang and the jewler said it had a blemish in it and that was that… I complained that my first set had no blemishes and I would not settle for second best, I then mentioned that the other ladt (manager) told me to get the diamond replaced and the other managed argued with me telling me that they do not just replace the diamond in a new ring because the buyer is unhappy with it… in the end she told me they would do it but only this once! After another week I get a phone call to say the jewler doesnt want to do it as if you take a diamond out and replace it the others then become loose… she then told me that in another coupl of days they would have another set sent in from another store and i could choose which one I preferred. when I returned to the store i chose the new new set from another store… and guess what not even a week later wearing the new set a diamond falls out… not I am forced yet again to wait for the managers to get back from their holidays because no one else wants to know about it! That is 3 different rings all the same design from 3 different places and all up in 4 months ive lost 4 diamonds and has a badly blemished one!!! I would strongly advise no one ever buy any jewlery from michael hill, I swear I will never step foot in their stores ever again.
Michael Hill International Reviews & Complaints
I first got my engagement ring in August 2010, within a matter of 3 months one of the diamonds in the band fell out before my engagement party, i took it back and it was fixed with no hassles and back to me 2 days before my big night. The day after my engagement i noticed another diamond had fallen out so i rang and complained and said i wanted a refund, the lady told me she would email head office and see if they could do that, and she never phoned me back. The next day I noticed another diamond had fallen out and by this stage that meant that 3 diamonds had fallen out of my engagement ring and I was furious. I phoned back and told them yet another one had fallen out and they told me to bring it in and they would send it to quality control. When it returned from headoffice I was told that the ring was faulty and they would supply me with a new one, I said i wanted my money back but they convinced me that the ring was faulty and the next one will be fine. After about 3 weeks they finally called me and told me the new set had arrived, I went to pick it up and I was happy. when I got home out of their store that has fabulous lights to make the diamonds sparkle, I saw a black spot on one of the diamonds, so I rang them back up and was told to bring it in. I took it in and the girl put that special eye piece on and tried to tell me that the diamond was fine but I insisted she have thier jewler look at it, another staff member said to me I should just get the diamond changed if im not happy… the next day they rang and the jewler said it had a blemish in it and that was that… I complained that my first set had no blemishes and I would not settle for second best, I then mentioned that the other ladt (manager) told me to get the diamond replaced and the other managed argued with me telling me that they do not just replace the diamond in a new ring because the buyer is unhappy with it… in the end she told me they would do it but only this once! After another week I get a phone call to say the jewler doesnt want to do it as if you take a diamond out and replace it the others then become loose… she then told me that in another coupl of days they would have another set sent in from another store and i could choose which one I preferred. when I returned to the store i chose the new new set from another store… and guess what not even a week later wearing the new set a diamond falls out… not I am forced yet again to wait for the managers to get back from their holidays because no one else wants to know about it! That is 3 different rings all the same design from 3 different places and all up in 4 months ive lost 4 diamonds and has a badly blemished one!!! I would strongly advise no one ever buy any jewlery from michael hill, I swear I will never step foot in their stores ever again.
Michael Hill International Reviews & Complaints
I purchased a Gold Diamond Ring some time ago and all of a sudden I have lost two diamonds out of the ring. It was purchased for a substantial amount of money and I believe that the quality of the ring must not be what I thought it was given how the diamonds are just falling out. I might add that I am two diamonds down as I only noticed this when I saw the gap in my ring. Very disappointing! I can send photos later if required as I had already started this complaint and it would not let me access my camera on my phone otherwise I would have lost my information that I had already entered.
Michael Hill International Reviews & Complaints
I purchased a Gold Diamond Ring some time ago and all of a sudden I have lost two diamonds out of the ring. It was purchased for a substantial amount of money and I believe that the quality of the ring must not be what I thought it was given how the diamonds are just falling out. I might add that I am two diamonds down as I only noticed this when I saw the gap in my ring. Very disappointing! I can send photos later if required as I had already started this complaint and it would not let me access my camera on my phone otherwise I would have lost my information that I had already entered.
Michael Hill International Reviews & Complaints
I purchased a morganite ring with my partner for our engagement ring. I fell in love with the ring and was encouraged to purchase by the sales persons especially because this ring was on sale at the time. We never purchased the ring at the time and it went back to the full price of $1799 but when the time was right we purchased the ring. Only two weeks later it seemed to be quite dirty and cloudy looking, I brought it in and the sales people told me it would need to be sent away to be cleaned properly. At this stage I just thought the ring had become dirty and perhaps I needed to take more care. After cleaning it, it came back looking beautiful, but since that one time it has just become worse and worse looking cloudy, yellow and even cracked looking in the centre. I have spoken to the store and they have told me their instore cleans cannot help my morganite ring at all and whilst I do have a lifetime warranty I am only eligable to have my ring cleaned once a year. I have only had this ring for 7 months and I re approached the store again, asking what I can do about my ring and how unhappy I am with it. They told me that I should never have been sold a morganite ring as an engagement ring as it is a soft stone and it is going to go cloudy after a couple of weeks, it will never look how it does in store. I asked if I could perhaps have the stone changed and I was told this is not something that Michael hill does for their customers but if I was to change it elsewhere it would void my lifetime warranty. I was plain and simply asked to my shock ” Does this ring have sentimental value to you?” These sales people knew this was my engagement ring and then said I am better off to just purchase another different ring and have that in its place. I am heartbroken, that my partner and I spent our savings on something that was supposed to be so special to us and I am now too embarrassed to even show anyone, whenever someone asks to see my ring I say “Oh sorry it’s really dirty it needs cleaning, ” when in actual fact I know this is how it will look always, something I am supposed to admire and be proud of has been taken from me because I was never told this ring is not suitable for everyday wear. The sales people in my store asked for my name and number and said ” I’ll see what we can do for you, they said their heartbroken for me that this was sold to me and it shouldn’t have happened but I will just have to put it away and buy another one, ” I never heard back from the store and as I said above, am nothing short of heartbroken.
Michael Hill International Reviews & Complaints
I purchased a morganite ring with my partner for our engagement ring. I fell in love with the ring and was encouraged to purchase by the sales persons especially because this ring was on sale at the time. We never purchased the ring at the time and it went back to the full price of $1799 but when the time was right we purchased the ring. Only two weeks later it seemed to be quite dirty and cloudy looking, I brought it in and the sales people told me it would need to be sent away to be cleaned properly. At this stage I just thought the ring had become dirty and perhaps I needed to take more care. After cleaning it, it came back looking beautiful, but since that one time it has just become worse and worse looking cloudy, yellow and even cracked looking in the centre. I have spoken to the store and they have told me their instore cleans cannot help my morganite ring at all and whilst I do have a lifetime warranty I am only eligable to have my ring cleaned once a year. I have only had this ring for 7 months and I re approached the store again, asking what I can do about my ring and how unhappy I am with it. They told me that I should never have been sold a morganite ring as an engagement ring as it is a soft stone and it is going to go cloudy after a couple of weeks, it will never look how it does in store. I asked if I could perhaps have the stone changed and I was told this is not something that Michael hill does for their customers but if I was to change it elsewhere it would void my lifetime warranty. I was plain and simply asked to my shock ” Does this ring have sentimental value to you?” These sales people knew this was my engagement ring and then said I am better off to just purchase another different ring and have that in its place. I am heartbroken, that my partner and I spent our savings on something that was supposed to be so special to us and I am now too embarrassed to even show anyone, whenever someone asks to see my ring I say “Oh sorry it’s really dirty it needs cleaning, ” when in actual fact I know this is how it will look always, something I am supposed to admire and be proud of has been taken from me because I was never told this ring is not suitable for everyday wear. The sales people in my store asked for my name and number and said ” I’ll see what we can do for you, they said their heartbroken for me that this was sold to me and it shouldn’t have happened but I will just have to put it away and buy another one, ” I never heard back from the store and as I said above, am nothing short of heartbroken.
Michael Hill International Reviews & Complaints
I really don’t know what kind of a game Micheal Hill is playing with their customers from my understanding of what I have read online if you are not happy with your purchase you have 30 days to get a full refund now each time I have gone in to get a refund for my purchase they said you can only exchange it for something that’s more money it was within the 30 days now I don’t know what kind of game this is but you do not argue with the customer and refuse to return the customers money and force the customer to spend more money if all he wanted was a refund this happened many times at your location in Willowbrook Mall in Langley by Tammy
Michael Hill International Reviews & Complaints
I really don’t know what kind of a game Micheal Hill is playing with their customers from my understanding of what I have read online if you are not happy with your purchase you have 30 days to get a full refund now each time I have gone in to get a refund for my purchase they said you can only exchange it for something that’s more money it was within the 30 days now I don’t know what kind of game this is but you do not argue with the customer and refuse to return the customers money and force the customer to spend more money if all he wanted was a refund this happened many times at your location in Willowbrook Mall in Langley by Tammy