MouthShut.com

MouthShut.com Reviews & Complaints

Reviews: 5

1.4 RATING
(1.4)

Total views: 4247

Published: 29 May 2018

Posted by: Sudhakar Shetty

1. I used Yatra.com to book hotel at Dalhousie (Hotel Confirmation Number: YAT0004999995) however due to some system problem at your end the booking was done at some hotel at Yamuna nagar, I came to know of this only upon reaching Dalhousie. The money I paid to Yatra was wasted – kindly refund the amount 2. I had booked rooms at Hotel Mayur at Shimla (Hotel confirmation number YAT0005000106) – the manager of hotel mayur claimed that they don”t do bookings through yatra.com and so even though we paid the entire amount as specified on yatra.com we didn”t get the rooms in hotel mayur, though we even got the confirmation order letter through yatra.com. To resolve these issues we called up Yatra.com”s customer care number about 30 times from the hotel but no one picked up the phone. We had to find another hotel which cost us even more. This type of arrangement is not expected from a website of your repute. My entire vacation was ruined and my family was greatly inconvenienced because of inefficiency and poor arrange of your website. They are still not attending their customer care number. I am very disappointed with this experience and will be advising all my friends and family members to avoid using YATRA.com. I”ll also be taking up this matter on social media and other national complaint forums. Immediate reply with full refund and compensation is expected. Regards Sudhakar Shetty [protected] [protected]

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