“Has Wait a minute. Ups wants $60 to ship it back to you. The item only cost $30. Do you expect me to pay shipping for this unopened order? Your ad suggests how easy exchanges and returns are. Why would anyone pay double the price simply to return an item. Am I mistaken or are you criminally fraudulent in your ad? Musicians friend intro ad states that returns and refunds are granted with no hassle. But to return a thirty dollar item, shipping will cost $60. Not even remotely honest business practice.
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on Musician's Friend
Scam investor
This person pretended to be a Japanese invester. Dr Shuji Endo. Fake IDs. This happened before I just add my scam as well. I wasn’t.
False advertising
I’ve been In search of a used / new transmission I find this place called engine world website looks professional called 2 separate times
Scammers, never return security deposit
I was scammed by this company for $1,478.68 on a security deposit that was supposed to be returned after car drop off. That never.
Fraud. Did not refund my Web hosting money.
I had placed an order for cpanel web hosting at techno savvy port at their site technosavvyport.com in May 21st, 2021. My account got
Item not as described; Refusing refund
This is a followup to a previous complaint that had been closed by the BBB because the company lied and said they would give me a refund
Aweful
AVOID AVOID AVOID never ever been treated in this manner and received such a poor quality service from a dentist. Received a refund but
Work bully
No one dared to approach the office bully Jacqueline Stabach. Jacqueline Stabach believes she is being followed everywhere, and she might
Deceitful FMO
URGENT FMO FRAUD AND SCAMOK agentsI have to give my fellow agents a heads up!!! We as insurance agents need to protect our business and
This complaint and/or review was posted on Defaulters.com on 19:55 pm, September 18, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/musicians-friend/.
The reviews & complaints posted about Musician's Friend was submitted by a member or guest on this website. Any and all opinions and information are published as is. Defaulters.com does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Defaulters.com cannot be held liable for the complaints and reviews posted about Musician's Friend as per Section 230 of the Communications Decency Act.
Musician's Friend Reviews & Complaints
Around the twelve of Dec 2007, my daughter ordered a bass guitar as a gift for me, under the assumption that the advertisement about being delivered before Christmas was true. The item got here a week later after Christmas, and was damaged. I proceed to returned it on the second of January 2008, after getting their authorization and a shipping label. As of today, January 18, 2008 (it was delivered to them on the 8th according with the UPS tracking document) I have not received the exchange item. We have called twice and there is always some excuse, I have Emailed them and no response at all. I have been a customer of this company for a while, never had a problem before, but it seems that recently no one cares about the people that keeps their business going. I am not asking for a refund, just for the item to be shipped accordingly, I even authorized the payment of the difference, since I chosen a more expensive one, out of my credit card which they have the number registered. I will appreciate your assistance in contacting these people and help them to see the light, this is not good for their or my business.
Musician's Friend Reviews & Complaints
Bottom line: Friends told me not to trust them, but in a moment of desperation I did. Result: Fraudulent charged appear on my credit card in Florida, same day, for two days. Went through the whole card cancellation business – a first for me. Don’t trust them with your data. Bad apples there.
Musician's Friend Reviews & Complaints
I am a Music Teacher from a small rural Native American poor community in Northern Ca. and have been using Musiciansfriend.com for 24 years. I have experienced poor service and delivery timing on many occasions. When you order something very important for a graduation concert, and the store representative says “don’t worry it will definitely be there by the end of the week” and then arrives 11 days past that estimated time, there’s a problem. This has happened numerous times. Their excuse is when it is a small package it goes through the U.S.postal service. U.P.S. has no idea when or where it is, and Musiciansfriend stands by their policy and the cutsomer is screwed. That is why i will be doing all future service with Sweatwater, because it’s owned by people who understand musicians. Musicians friend is owned by Guitar center…there lies the problem folks.
Musician's Friend Reviews & Complaints
I BOUGHT A INSTRUMENT ONLINE. PAYED U$ 2.300, 00 VIA WESTER UNION, I NEVER GOT THE PRODUCT AND THEY DONT SEND MY MONEY BACK. IT HAS BEEN A PROMESS FOR ALMOST 2 YEARS.
Musician's Friend Reviews & Complaints
I don’t play the guitar but wish to learn, so I was looking for a cheap small guitar to start my lessons. I found one and ordered it. I bought the red one. Unfortunately, they shipped a different guitar, the box was unpacked and it was in the blue color. Obviously, it has been used by someone before me and returned to you after this person didn’t like something. And you offered me a used guitar. It’s crazy. I spent my money willing to get a new one. I contacted the service, they said I had to ship it back. I did. It’s been a month and there’s still no money or replacement. What the heck is going on, guys?
Musician's Friend Reviews & Complaints
I have ordered a guitar from www.musiciansfriend.com and later they contacted me and said that there was something wrong with my card so they cancelled my order. I tried again and the same thing happened. Called customer service and their rep helped me to make an order via phone. Everything seemed fine and was super excited about my purchase. Several days later they contacted me and said that my order was cancelled again! What a joke!! They gave me my money back within a few days. I really wanted the guitar and I have no idea what was the problem. I’m a frequent online shopper and I never had any problems with my card. I’m very disappointed with Musician’s Friend.
Musician's Friend Reviews & Complaints
I Have recently purchased 7 items from musiciansfriend.com. After waiting a week, nothing arrived. I emailed support and they said it was a package deal (which it wasn’t – each item was seperate) and it had to be shipped together. I emailed them back telling them that all items were seperate, and they shipped the ones they had in stock, claiming it was a computer error. They then said the other items would be shipped in two weeks. Three weeks after, I emailed requesting and update. They said it will be another month. I read their policy and it claimed late shipping will equal in a 20% discount on my next order. Since I had two items that were late, I requested the discount on future orders. They denied. The whole process was nothing but the worst customer service I ever had. Not only did they lie to me about their policies, they treated me terribly. Every time I would get an email saying the items were out of stock, I checked their website, and it showed the items in stock. Their amazon account showed it in stock also. I have read many complaints about musiciansfriend.com during this incident. I believe they are not using proper business techniques and they should be investigated.
Musician's Friend Reviews & Complaints
I just paid what was a lot of money (to me, anyway) for a tambourine to be sent to my daughter for Valentine’s Day. I ordered it from Musician’s Friend on February 9. I paid extra for expedited shipping. I AM SO ANGRY! Musician’s Friend: 1. Sent the package via USPS parcel post (the cheapest, slowest service possible) rather than FED EX Second Day Air. 2. Sent it to the WRONG PERSON (using my name rather than my daughter’s) (And will the mail room at my daughter’s dorm figure that out? Fat Chance!) 3. Gave me an invalid tracking number, apparently just making one up. 4. When I asked about the invalid tracking number, said that USPS sometimes just “recycles” tracking numbers. That is a LIE! 5. Said that maybe they will give me a refund IF I SEND THE PACKAGE BACK. But I don’t have the package! (Given the switching of names, the fact that my daughter and I have different last names, and the vagaries of a college mail room, I’m willing to bet that I’ll NEVER have it. Nor will my daughter!) 6. Certainly the opportunity for the once-in-a-lifetime little Valentine’s Day surprise is over forever. 7. This is my daughter’s picture. Shouldn’t she have had a tambourine for Valentine’s Day? Be careful when using Musician’s Friend. Find an honest, reliable company.
Musician's Friend Reviews & Complaints
I made an order >$300USD online and paid with Paypal. I was emailed that it did not process. I called the store and was told to reorder. In the meantime one of the sale items was no longer available. I decided to pay directly with my AMEX this time and received my order promptly. However, that very day, almost a week later, it also processed through Paypal at the original amount. I contacted them and was told to proceed through Paypal. I’d never had to do this and my complaint didn’t seem to fit into their resolution categories. I chose the most appropriate but Paypal notified me that my choice of merchandise not received was invalid. So I went with the other and heard from Musician’s Friend that they had sent me the refund but it would take several days to show up on my Paypal account. In the meantime my resolution time expired and then I found out I had only been refunded $9 – the difference between the original and 2nd order when the sale item was no longer available. Paypal wouldn’t help me, Amex said they couldn’t help me and Musician’s Friend continued to ignore my emails, cut me off when I phoned and tried to get through to accounting etc. After more than a year of this I couldn’t imagine what else I could do. It wouldn’t be so upsetting if I had a response from someone in the accounting department or actually received the merchandise twice. Of course even if they did cough up the $, the USD has taken a major dive so I’d still be out >40% of what it cost me in Canadian not to mention the primetime phone calls. I was very disheartened and I went with a website that actually has a fair reputation, not to mention Paypal, so I can only imagine how it feels to be totally conned. But few of us, consumers, can afford $500 losses.
Musician's Friend Reviews & Complaints
I ordered a Gibson RB-250 Mastertone banjo from Musician’s Friend on the web (www.musiciansfriend.com ) several months ago. The item was backordered for some time, and I don’t blame Musician’s Friend for that. However, when the item was shipped it went to the wrong address. After they cancelled then reissued my order, presumably due to the backorder problems, they failed to transfer the correct shipping address to the reissued order. When I initially received this reissue confirmation, I tried emailing them from the Contact page on their website to let them know that the shipping address was wrong. That was months ago and I have yet to get a response. The instrument is supposed to be delivered to the wrong address sometime this week, and since I won’t be in town this week there’s not much chance I’ll get it. When I got the shipping notice I tried emailing them again, got no response, so I called. While the lady I talked to was very sympathetic and apologetic for this problem, there was nothing she could do to help. Hopefully UPS won’t just leave it on the doorstep, if they do, it’ll be gone by the time I get back. I’m screwed and won’t use this company again, and hopefully someone else will see this before they decide to purchase anything from these incompetent and non-responsive people.
Musician's Friend Reviews & Complaints
I ordered a Used Natural Gloss Washburn Guitar w/ a hard shell case from Musicians Friend. I excitedly opened my package the day it came. To my dismay the wrong guitar was in the case. So I called and told them what had happened and they said they would e-mail me some return labels. A day passes no labels e-mailed. So I thought just sending an email to their customer service should clear it up quick. I email asking them to please email me the return labels so that I could send the wrong guitar back. They sent me an email back saying they couldn’t send me the new guitar until they received the old one. That had nothing to do with my question. So I have to call them back and they finally email the labels two days later. I send the old guitar back and wait for the email saying they are going to send a new one. That never happens so I email them to check the status of my return. They email me back saying that the black washburn was back-ordered and wouldn’t be ready to ship for another month. Which would be fine except that wasn’t even the guitar that I wanted. So now here I am now waiting for my refund so that a damn month later I can finally get my guitar.
Musician's Friend Reviews & Complaints
I ordered an Ashdown Original amp from MF, when I received it, it had a defective fan. After over an hour on the phone w/customer service, they finally agreed to take the amp back, and as soon as they received the notification that I had returned the amp, they would send a Brand new replacement. This didn’t happen. Not only have they NOT shipped the replacement amp, the refuse to return my money, but also refuse to: send the replacement amp as promised, they refuse to refund my $400, and will not return my emails. They have lied to me continually, and as you can plainly see by the myriad complaints, this is how they do business. I am in contact with a lawyer and being advised on how to proceed, but I feel that this company, and history, is not a choice to do any business with.
Musician's Friend Reviews & Complaints
I pay a guitar from Musicians friend, Cost my 231.15 USD, 866.80 RAS on 5/19/2017 then i return the order and emailed the company on 5/29/2017 that i return the order and i want refund my money . I send many emails to : [protected]@musiciansfriend.com and get nothing !! so i write again that i am waiting i receive message : Some International credit cards may take up to 30 days for a credit to appear back. If you have not received your refund by 07/23/2017, please let us know from the company return policy is that you can refund your money . now its 9/11/2017 and no refund !!
Musician's Friend Reviews & Complaints
I placed an order #MFW1623287089 on 3/10/2019, which was cancelled by musiciansfriend on 3/15/2019. However they deducted $318 from my card, and haven’t sent me a refund. I was told the refund will be processed within a week. Their support has been completely unhelpful. It has been 20 days since cancellation. Never ordering anything from them again.
Musician's Friend Reviews & Complaints
I recently purchased a Spider III 15 watt AMP under the label ‘scratch and dent’. When I received the AMP there was little in the way of cosmetic defects. However the main volume adjuster was fixated on the level 2 volume and useless. The ‘scratch and dent’ was guaranteed to work but ‘look’ less appealing in order for a cheaper price. The packaging process required the use of another box (on top of the original shipping box) with the responsibility of any damages on the shipper (you). I was not impressed and will not be back again.
Musician's Friend Reviews & Complaints
I recently purchased a Spider III 15 watt AMP under the label ‘scratch and dent’. When I received the AMP there was little in the way of cosmetic defects. However the main volume adjuster was fixated on the level 2 volume and useless. The ‘scratch and dent’ was guaranteed to work but ‘look’ less appealing in order for a cheaper price. The packaging process required the use of another box (on top of the original shipping box) with the responsibility of any damages on the shipper (you). I was not impressed and will not be back again. Happy ending – I called Line 6 and they’re completely replacing the AMP with a brand new one (shipping and accountability on them!)