My Family Mobile

My Family Mobile Review

Reviews: 8

1 RATING
(1)

Total views: 4165

Published: 24 July 2019

Posted by: Anonymously

I have had cell phone service through My Family Mobile through Walmart/ Team Mobile for 3 years then I added a line to my account for my daughter because I was told by one of their representitives that it would save me money. When I got the bill the next month I was charged just as much as I would have been if I hadn’t added a line so I called their customer service department and the person I spoke with or should I say tried to speak with said that if I paid the bill for that month that my next months bill would be cheaper so I did. Then I got this months bill and not only was it the same but they had cut out my data plan so they cut my service and charged me the same amount. I then called their customer service again and again got someone that can barely speak english and by this time I was very angry I told them that I was not going to pay for a service that I did not recieve and they had the audacity to hang up on me. I decided to wait until I calmed down to call them back and when I did I got yet another person who couldn’t speak english but what I could understand was that they were going to fix my phone plan yet they never did and now they want me to wait 72 hours and let their techs work on the problem only when I tried to email the address they had given me so that I could get my bill adjusted it was a dummy address. MY FAMILY MOBILE IS A SCAM !!!! They only hire people that bearly speak english to man their customer service phones so that they can get away with ripping people off .

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