Getaroom Reservation Details Status CONFIRMED Conf. # R427110988 Arrival Saturday, Dec. 26, 2015 Departure Thursday, Dec. 31, 2015 Total $674.45 USD Hotel Details Hotel Mylos Apartments Maroubra Street Alexandra Headland, QL 4572 Rooms 1 Apartment, 1 Bedroom (Air-Conditioned) Customer and Travelers Guest(s) Girish Adhvaryu Adults 2 Children 0 Customer Girish Adhvaryu Phone +61 [protected] Email [protected]@hotmail.com Above is the email confirmation of the booking we made through your website. When we arrived late in the evening and checked into our apartment, the apartment was stinking of fish. The stench was very overpowering and unbearable. However, since it was late in the evening on Boxing Day, we reluctantly settled in. Next morning, when we complained to the reception – Geoff – he informed us that the previous tenants had cooked fish and had left the apartment in a mess and it took him quite some time to clean up and agreed that the stench was unbearable but there was nothing much he could do. We are in this apartment until 31/12/2015 and even after 3 days, the terrible smell still remains. Since we are strict vegetarians, it is proving very difficult and challenging for us to stay in this apartment. We drove all the way from Melbourne (1800 Kms) to Alexandra Headland to stay in this apartment and were looking forward to a relaxing holiday. However, our holiday is most miserable as we can not stay for long in this apartment and have to leave early and come back late only to sleep due to overpowering stench of fish. The smell is everywhere – fridge smells, cooktop and rangehood smell, all curtains smell, the sink smells. We did not pay so much money for such hell – since we are unable to spend some quality time in the apartment. We would expect that you get in touch with Mylos management and make sure we get full refund immediately – as our holiday has turned into a nightmare. We look forward to your response. Regards Girish
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