I ordered a $139.99 Jonathan Toews Jersey back in December of 2013 as a Christmas present for my boyfriend. I wasn’t sure what size he needed so I ordered a Medium. Turns out he needed a small. I first emailed the company at the beginning of January to explain that I needed a refund. Did I mention the stitching on the jersey was very poorly done, there were long strings of thread hanging off every piece of embroidery. The first email I recieved back from “”Tina”” at this company said, “”It will cost you too much to return the jersey. That is the jersey you ordered. A medium.”” My mind is blown, DUH, I realize that’s what I ordered! I continued to tell her I didn’t mind paying the fee. Well, every reply said “”sorry for the inconvenience, but the shipping charges will be too high for you.”” For one, that’s none of their business what I can and can’t afford, and two, horrible customer service and dishonesty after their return policy..word for word states…””We’re committed to your total satisfaction. If, for any reason, you’re not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s).”” I even asked for a phone number so I could get in touch with their company. They never even acknowledged that question! They, she , he or whoever kept giving me the run around and so I took it upon myself to ship the jersey back to them which cost me over $50! This company is located in China and had written in Chinese all over their initial package to me. The translator at the Post Office didn’t even know what the package said…so we did our best…. 2 weeks later I contact the post office and they said that address didn’t even exist over there!!!! So basically they took my 139.99 and gave me a fake address for something we will never even use now! HORRIBLE COMPANY! PLEASE DO NOT GIVE THEM THE PLEASURE OF BUYING FROM THEM BECAUSE YOU WILL BE DISAPPOINTED! Also, after installing anti-malware software on my computer, it strongly advises me from NOT using this sight because it is a threat for hyjackers and unwanted threats! .
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