OnlineFabricStore.net

OnlineFabricStore.net Reviews & Complaints

Reviews: 8

1.62 RATING
(1.62)

Total views: 4211

Published: 30 January 2018

Posted by: Jennifer Buys

Do NOT order from Onlinefabricstore.net I placed an order 12/6/16 and received an email confirmation immediately. A week had gone by…no email saying my order had shipped or that it had been backordered. I went to my order history and there was no notation that there was any problems with my order. I called this morning and customer service proceeded to tell me that the material was backordered and would not ship until 12/30/16. I told her to cancel the order and that it would have been nice to know that last week when the order was placed so I could make other arrangements. She replied “that’s not my fault. my dept. isn’t responsible for sending out backorder emails.” HORRIBLE customer service. I didn’t care who’s fault it was I was just in panic mode of trying to find fabric when I had already lost a week. I emailed customer service explaining the story and the response was pretty much the same…not our fault. I have since been able to order my fabric from FABRIC.COM through amazon and it shipped within 2 hours. Of course since I lost a week due to poor customer service I had to pay for expedited shipping. I have never dealt with such poor customer service.

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