Service is up to no good. I don’t like old scooters.
The poor quality of scooters and unfriendly staff are not what I expected from Papa Scooters.
I did not have a comfortable ride on the scooter.
The rental place Papa Scooters are not reliable for their services.
There is parking for scooters, most of the parking is occupied by other people shopping at other places.
Free parking is not always available.
Papa Scooters are not punctual on delivery of scooters.
Staff are not pleasant and are not efficient.
I am disappointed in the customer’s service of Papa Scooters. They failed to respond to my request. The scooters are not well-maintained. I requested for a 6-seater and got an 8 seat. I was not impressed with that response.
The booking is not easy too many details required of you.
Papa Scooters pick up and deliver the scooter but are not on time as needed.
They are not accommodating, unfriendly and scooters are not in good condition.
The lack of communication did not allow the scooter to be delivered on time to the hotel.
The gas didn’t last three days.
No helmets and old scooters are not the best of results from Papa Scooters.
Papa Scooters don’t return calls or messages immediately. The company is not the place for good service and immediate responses for when I need to get around Key West.
It is not easy with Papa Scooter to rent what you want to get around the island.
The scooters often need to be fixed and is an inconvenience to customers.
I was not happy with services, staff for not friendly and for the poor communication.
No value for me from Papa Scooters.
Impolite staff and not well-trained to work at Papa Scooters.
The scooter is not for bumpy roads and needs to be updated. I needed the scooter for a week and Papa Scooters failed to pick up after the week. The staff had forgotten to pick up the scooter from the hotel.
The fees are not the same for everyone.
Scooters need repairing and Papa Scooters is not a professional team.
Renting a scooter sounds convenient but is a hassle with Papa Scooters.
You won’t find a friendly face and a reasonable deal for quick services.
The scooter wouldn’t start, and Papa Scooters had to change it for another that works. It is an inconvenience when the scooter doesn’t work, and I relied on it for traveling around the area.
There aren’t many scooters in good condition. No friendly people and often scooters break down.
I won’t recommend Papa Scooters for the lack of reliability, bad services on scooters and with customers, for the poor quality of scooters, no punctuality and the lack of communication skills.
It doesn’t work out well when scooters break down when in the rental. I wanted fast, reliable good customer’s service and a scooter that won’t fail on me. I did not get that from Papa Scooters.
Follow up on above review
Hello and Good day as one of the owners of Papa Scooters we would like to address the above review to try and understand the concerns to better ensure no other patron has to endure such a terrible experience as it seems you have had . As a small business Veteran and Family owned customer service is at the epicenter of our business and we are sincerely apologetic that it seems that you have had a truly unpleasant experience with our company while on your visit to Key West. I would like to take a moment here to address some of your concerns as stated in your review.
“I am disappointed in the customer’s service of Papa Scooters. They failed to respond to my request. The scooters are not well-maintained. I requested for a 6-seater and got an 8 seat. I was not impressed with that response”.
In response to the above statement we only have 2 seater scooters only & we have 4 and 6 seater golf carts. So we are not entirely sure what you are stating you rented from our company. We are one of the only companies on island that buy new two seater golf carts every 6 months to 1 year to ensure great experience for our guests. We are also the only company on the island that has someone on call 24/7 in the case your scooter is having difficulties any time of night you can call us and we will assist. We have an in house repair shop to keep fleet in good working order.
“The booking is not easy too many details required of you”.
Much like when renting a car there are a few details that are required in-order to take possession of a registered motor vehicle. We have quick digital forms that makes our booking process 75% more efficient and quicker than our competitors. We always want to continue to improve our processes so any recommendations would be graciously accepted.
“No helmets and old scooters are not the best of results from Papa Scooters”.
As stated in your agreement and again when we give the scooter tutorial we offer free helmets to all riders of our scooters to ensure a safe and enjoyable ride for all.
“You won’t find a friendly face and a reasonable deal for quick services”.
I am truly sorry that you feel this way, as a family owned company our family are the ones delivering, picking up and servicing scooters. If you can provide further details on this we would be happy to address as customer experience is paramount to us as you will see from our numerous review sites with 300+ combined 5 star reviews.
Again we are truly apologetic that it seems that you have had a horrendous experience with our company and always happy to speak with you further over the telephone to ensure no one ever experiences the events that it seems you have while here in Key West.
Respectfully,
The Papa Scooters Dream Team
Rented a 6 person golf card. Brakes were terrible, had to slow 300 feet before a stop to be safe it would stop. Steered like a dump truck without power steering. Then two days after we turned it in they call us and want us to pay for structural/mechanical damage, which they claim we hit something. Did not happen. Think we are getting scammed. Saga is continuing.