Our computer went down and we went online to find a repair service. Speedy Pc Pro whom we had subscribed to for 2 years advertised they could fix computers online. Their service mainly is getting people to subscribe to their program that checks the computer for virus’ and problems. They are called SpeedyPc Pro and also use the name Paratologic. Speedy PC Pro has technicians who through the internet come on line and are able to control your computer in order to repair it. For three days in a row, there were three different men (who could barely speak English and sounded like they were outside the United States. The three men all had different opinions of what was wrong with the computer. We were without the computer use for three days as this is what they claim the amount of time to restore it to function properly., One of the so called technicans stated that we could purchase Panda which is a computer virus program that they claimed was sold for $500.00. We had Norton in our computer at that time and it was about to expire. We were told by the technician that they would give us a deal and only charge $150. We fell for their lies and untruths and they put the Panda program in, but did not give us a License key for future ability to show we paid for the program. On the fourth day that Paratologic technican contacted us by telephone, he stated that the computer was repaired. They charged our Bank Card for telephone calls for $3 and $5.00 They charged $250.00 for repair service or should we say computer distruction. When we used the computer it was worse than the way it was before they did their so called repairs. We notified our Bank of the incident as quickly as possible. However, SpeedyPc Pro and/or ParetoLogic had already billed our bank card for the sum of $150. plus $250. plus telephone long distance calls. We requested our Bank to withhold the funds and they credited us the sum of $150 and $250.00 (total $400.00) they claimed they would get in touch and hear both sides of the issues (our’s and Paratologic). Four days ago, our bank contacted us via Mail that they were going to re-charge our account for the charges they paid out to Paratologic (SpeedyPro) as the bank could not resolve the original complaint by us. We are waiting for copies of the bank in which they will show how they contacted Paratologic (Speedy PC) and what information they had stated in response to the bank’s inquiry as to our complaint and request that Our bank not pay the funds to Paretologic (Speedy PC). The bank sent us notice through the US Mail that they were going to re-charge us the $150 and $250. We have requested all the paperwork, telephone numbers, email addresses, names of people claiming to be technicians, etc. that the bank contacted and were in contact with regarding our complaint and for committing Fraud and Elder Abuse and for destroying our computer. We were not told what defense that Speedee PC stated or Paretolgic (also known as Speedee PC) presented to the bank in their so called defense. The “RUINED COMPUTER” cost us $575 originally. We paid $400 to SpeedyPC (Paratologic) via SafeCart and we are awaiting hearing from Safecart. So, we hope that all you other people out there, young, middle aged, or Older do not get caught up in this ugly situation we are in. We are 77 years old and pretty stupid for letting this kind of situation happen. We did however, end up by buying a Refurbished Dell Computer which is awesome from Staples. Best yet you get a 2 year guarantee that if the computer goes down, they will fix it or replace it.
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This complaint and/or review was posted on Defaulters.com on 09:43 am, September 07, 2018 (CST) and is a permanent record located at: https://www.defaulters.com/scam/paretologic-inc-review/.
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