1. don”t wait for the cd as the store can burn it immediately after the photo session! 2. high resolution cd is only 300dpi on 8in x 12in photo! 3. refunds can be provided for cds (even-though everyone will tell you they can”t) 4. corporate contact information is below for your convenience. My wife and I had our son”s photos taken at our local pictureme studio. the photo session was slightly disappointing as the camera was locked to an adjustable arm and not free for the photographer to locate for optimum photos; however, this was in walmart so I could understand the risk to have an “unlocked” camera. after the session, we reviewed the photos and were given only ridiculously priced photo packages to choose from ($600-$1500). as we considered leaving with the intent to pay nothing for the session or any photos, the store manager then offered us a package for $199.98 which included 3 poses, 8 sheets, and a high resolution cd of all the photos from the session. we discussed the ability to use the cd to print additional photos ourselves and confirmed that the photos would be 300dpi or better on a 20in x 24in print. although we felt the price was still very steep for “walmart” quality photos, we wanted our son”s memories. After 2 weeks of waiting for the 8 sheets and cd to arrive at the store with no notice, my wife went back to find out the sheets had been there waiting for pick-up. the store clerk then informed my wife that she had to burn the cd. we waited 2 weeks for the cd that could have been made the same day as the photo session! even worse was when we attempted to print photos from the “high resolution” cd we discovered that they were only saved at 300dpi on a 8in x 12in print. this is not what we were promised at the time of sale. After an entire week of phone and e-mail messages left for the store manager, the district manager, and the company website, we were told that “a lot of customers have problems with the high resolution cd and we should go back to the store to let them help us”. we returned the store (3rd visit) and allowed the clerk to create a new cd. I had my laptop on-hand to check the cd and prove that images were not the high resolution we were sold. I explained to the clerk that we would like a refund for the cd or I will proceed to file a small claims suit. the store clerk was very apologetic and did refund the cd purchase. Our issue was finally resolved with the clerk refunding the cost of the cd; however, it was extremely disheartening that the clerk was put in this position due to her managers” actions. Below is a contact list for the corporate management if you have unresolved issues with pictureme, sears, or kiddie kandids. Cpi corp 1706 washington ave. St. louis, missouri [protected] [protected] [protected]@cpicorp.com Dr. renato cataldo Ceo / president [protected]@cpicorp.com Dale e. heins Sr. vp finance, cfo [protected] x4104 [protected]@cpicorp.com Ms. jane e. nelson General counsel [protected] x3559 [protected]@cpicorp.com Thomas gallahue Executive vp, operations [protected]@cpicorp.com Keith laakko Executive vp, chief marketing officer [protected]@cpicorp.com Pictureme portrait studies is a chain photography studio located in walmart stores. pictureme is a division of cpi corp (nyse: cpy) which also includes sears portrait studios and kiddie kandids (located in babies “r” us).
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