I rented a car from Firefly Car Rental online. It is located at the Orlando Airport and I did notice that it was right next to the Hertz Car Rental and wondered if it was, indeed, a Hertz affiliate. Maybe not, but as I read other stories regarding the Hertz Car Rental Plate Pass complaint, Firefly Car Rental has done the same to me, as like Hertz. I checked my American Express card statement last night and saw a charge on my account for PlatePass Firefly To Scottsdale AZ American Traffic Solution Toll & Bridge Fee. I knew we had paid all tolls since we had to stop at the manned toll booths to pay when driving to Miami from Orlando. Therefore, I wondered what the charge was for and tried to get it resolved by the credit card company. I have copied and pasted, below, the answer to my Inquiry from the credit card company. As you can see, it appears that Plate Pass, doing business as American Traffic Solution, is tied up with the car rental companies like an enforcement office of the sheriff or police department that issues citations for ignoring road laws. Do they really have governmental approval for this power?? However, what is to be done if you were not informed to read all the fine print on these rental contracts regarding Plate Passes that we don’t hear of where I live in Nebraska, and especially when most people are on the run or it is late at night (as it was for me due to a late arriving plane) and have paid at the toll booths, and still must pay an unauthorized charge?? The following is the copied response from my credit card company – – Print this screen This charge represents a non refundable processing / administration fee from American Traffic Solutions for parking, toll, or other photo-enforcement citation(s) incurred during the term of your car rental. This billing was authorized when you signed the car rental contract, and will appear on your statement as “WWWRENTALCARTICKETCOM”. These fees are billed in $30 increments. If you wish to initiate a billing inquiry at a later date or check the status of an Open Inquiry or the details of a Closed Inquiry, please visit us online through the Inquiry & Dispute Center. Question Answer 1. Please select the option below that best describes the reason for your inquiry I did not authorize this transaction 2. Please select the option below that best describes your inquiry: I have previously done business with this Merchant but I did not authorize this transaction. 3. Have you recently made any car rental reservations using a rental agency, either online or at a physical location?
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