14 November 2019 – Purchased a Black Desert Online account from a seller. The seller noted that the Black Desert Account was on a Steam Account that would be sold as a whole. My order number is as follows: 5390903 27 December 2019 – The Steam account housing the Black Desert Online account I purchased was recalled by the seller. I opened a dispute as soon as I collected the evidence proving it had been resolved. With the next few days, The seller provided nothing to the dispute investigation besides a note stating “Mate, this wasn’t me. Have you tried recovering it? I can try if you have no luck”. The information he provided me at the point of the sale was not accurate and I could not recall the account successfully. I noticed him log into the game by using a friends account that had the purchased account on his friends list. I could see him swap through the many characters looking at what had been going on within the account. Once the seller was satisfied that I had nothing additional on the account he magically recovered the account and provided me the login info and additional security information. Before the seller ever returned the account to me, PlayerAuctions closed my dispute siding with the seller regardless of the overwhelming amount of information I provided and the literal nothing the seller provided. Once I regained control of the account I attempted to use the Steam security information the seller provided to recall the account to myself to reassure myself the account was safe. Steam informed me that they found I was not the original owner judging by the information I provided and locked the account. I’ve made 10-20 attempts to contact the seller and PlayerAuctions for assistance and neither of them has not responded. The Steam account is once again active under the sellers email address. Additionally, I can see that on PlayerAuctions the seller has conducted another sale to another customer on a game that was on the Steam Account he sold me… In conclusion, I spent $326 for the account and the insurance. I have nothing to show for it besides dissatisfaction and a terrible PlayerAuctions company who completely ignores internal tickets.
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