I bought a iPhone 6 September 2014 at Verizon Store in Shrewsbury, Pa. and I purchased the Protectcell policy which was the most expensive policy sold. Will replace phone if damaged or lost for any reason. April, 2015 my jeans went in the washer with phone in pocket and no longer works. Contacted Protectcell and filed a claim. They informed me that there was a 150.00 deductible. That was news to me and was not disclosed at sale time. I paid deductible right away since claim will not go through without it. Protect cell informed me that within 24-48 hours an agent would contact me to let me know that phone was shipping and when to expect delivery. Nobody contacted me at all and five days later I called Protectcell and gave them reference number for my claim. They informed me that my phone was on backorder and that it takes weeks to get the phones in. They will be shipped when they arrive. I asked when will they come in so I know how long I am without phone and unable to do normal business. They informed me that it was not possible to know when phones would be in and would notify me when they ship. So I paid a steep price to get the “best” phone insurance and am without a phone for the forseeable future with no idea of when I will have a phone to conduct business again. This is a huge ripoff and the consumer is left hanging on the “wait and hope” rung of the ladder of accountability. I am now just waiting and hoping. I could not get a loaner from them and verizon store did not have any loaners to offer. To make matters even more of an insult, the Protectcell agent thanked me for being a “Valued Customer” lol. what an insult. They only valued my payment, that is all. Oh yeah, they did not hesitate to take the deductible 150.00 when my claim was filed. No phone for 5 days and counting and no help in site from either Protectcell or Verizon. Sad, very sad.
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This complaint and/or review was posted on Defaulters.com on 14:46 pm, July 06, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/protectcell-review/.
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