Public Storage Corporate and Headquarters 701 Western Avenue Glendale CA 91201 Dear Sir or Madam: I am writing you today regarding one of the storage units I rented from Public Storage beginning July 19, 2010. The location is: San Jose CA. Manager was Denise and Customer Service Representative was Tiffany. In the first week of August, I discussed with Tiffany on the phone my decision to move our personal belongings into a much smaller unit. I arranged this with her and on Sunday August 11, 2013, two family members and I went to this Public Storage to move our belongings. However, much to our very unpleasant surprise our unit appeared to have been robbed and vandalized. Broken hearted to say the least when we saw our unit that was once filled with precious personal belongings, most of which were keepsakes, collectables, memorabilia, including but not limited to china and Disney music boxes. When we originally put our belongings into the unit, everything was packed perfectly, organized and stacked accordingly. However, this was definitely not what we found. Even our Power Wheels Barbie Car had been thrown upside down. Before we could even begin, my nephew began taking pictures of what our unit and personal belongings looked like when we opened the door. Not only were we left with dozens of broken porcelain dolls, music boxes, china, children’s precious memorabilia, awards, books etc… we had multiple boxes and containers missing. Whoever vandalized our unit managed to take several Rubbermaid containers containing our belonging and left the lids behind, which we also toke pictures of. None of our personal and sentimental keepsakes and belongings that have been broken and or taken can ever be replaced, especially our grandmothers china and Disney music boxes worth several thousand dollars, porcelain dolls and figurines etc…All that is left to the china is a couple of broken saucers. The pictures will speak for themselves. On this day, Tiffany was in fact working and when we showed her our unit she told us that break-ins do happen at this location and suggested we call the corporate office. She also told us she would be off work that day at 1:00 pm and that we could talk to someone else if we needed too. .
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