Purity Products

Cancel Problems

Reviews: 31


Total views: 660

Published: 21 April 2020

Posted by: Anonymous

Most frustrating process to cancel an auto-ship! The Customer Noservice number is automated and puts you in a never ending loop of “sure, I can help you with that… Would did you know you can change your shipping date, number of bottles… etc. etc. etc.” Until you finally give up. Never given an option to speak with a live person. Then when you call the order line, you have to listen to another recording for too long, then get a live operator who asks you 23 questions to make sure you know who you are.

Finally if you take the 12 minutes to explain what you want to do, they tell you customer noservice is at lunch – call back later!!! Hell with that – I want someone to cancel my auto-ship NOW! That gets you in the 18-minute queue to speak with someone who has to identify you AGAIN and then wants to know how the product is working for you. Are you serious??!?!? Just CANCEL the damn ORDER!! Geez!

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