Contract: Installation of RCN high-speed internet on 06/16/2009 between the hours 5.00 to 8.00 pm Delivery failure: The technician never showed up Contract Dispute: Misrepresentation of facts and lack of compensation for undue disruption of normal (A) Misrepresentation of facts (i) RCN claims that the technician showed up and knocked on my door at 9.00 PM (which in first place is beyond the 5-8 pm window). The inconsistencies with the above statement are the following: * I live in a doorman building and he confirms that there was no RCN technician who entered the building premise at the above-mentioned time. Hence, RCN”s statement tantamounts to blatant lying and lack of acknowledgement of failure to adhere to a contract. * When I placed the order I was also told that the technician would give me a call on my cell-phone no. (which they have taken 5 times by now). Plus there is a doorbell. In any case, this version is clearly indicates that their actions amount to a breach of contract and a misrepresentation of facts. (ii) They rescheduled the appointment to 11.00 AM on 06/17/2009 and I was told this only when I called them at 9.15 AM on 06/17/2009. This rescheduing was unilateral in nature and was not notified. (B) refusal to compensate me for lost work time and disruption of normal working hours. RCN further, after misquoting facts and keeping me on the phone for around 35 mins on a work morning, refuse to show even the slightest remorse by compensating with the any of the following (i) A shorter window for the technician – They still insist on me leaving work and wait for the technician to show up between 5 and 8 (ii) Free installation (iii) Free service for a period of time I refuse to believe that in a market-based economy such blatant disregard for customer”s time and breach of contract should go unheeded. I would have even understood if there had been a call made to me last evening explaining the reason for the technician”s inability to stand by the agreed schedule. However, there was none of the above and absolutely no compensation for the discomfort caused by their lack of professionalism.
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