Regional Veterinary Emergency and Specialty Center / RegionalVet.com

Regional Veterinary Emergency and Specialty Center / RegionalVet.com Reviews & Complaints

Reviews: 2

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Published: 13 December 2019

Posted by: Jennifer

I purchased a puppy from a pet store, and three days later I had to take him to the hospital. They diagnosed him with pneumonia and kept him for a week before they sent him home with me along with a hefty vet bill. Exactly one week later, I had to return to the hospital because the puppy fell ill again. They told me that there was a 95% chance that they would have to put the puppy down because they thought he had a liver shunt. They told me there was a test they could do to make sure of their diagnosis but that it wasn”t really necessary. I asked them to do the test for peace of mind, and it turns out that it wasn”t what they thought it was. The puppy had severe pneumonia. If I didn”t do the test we never would have known and they would have put him down. Anyway, they treated him for the next week and he seemed much better. When I requested to take him home, they told me that they thought he needed to stay. After paying $2500 within two weeks, I could no longer afford to keep up with their bills, and I felt like I was being taken advantage of. The doctor finally told me I could take him home, but I had a balance of $900 that had to be payed, and that if i couldn”t come up with the money on the spot that they were going to give my dog to yorkie rescue. After much distress and pleading, they told me that I could carry a balance for a while because I had payed so much already and I was sent home with my puppy. Less than one month later a collections agency started harassing me to pay the bill. I am sending them checks but when they told me I could carry a balance I hardly expected this. I feel as though these people took total advantage of me. The total bill for my puppy was over $3000, and they almost killed him. I am grateful that he is doing well now, but I am very frustrated that I”m being harassed when I used my rent money and borrowed from friends just to get my puppy better. They almost killed my puppy with their misdiagnosis, and he had to be readmitted for the same thing he had less than a week earlier when they could have prevented it. If there is anything I can do to at least make people aware that the service was unacceptable please help. Thank you.

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