Roommates To Go

Roommates To Go Reviews & Complaints

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Published: 02 July 2019

Posted by: Donna Robinson Bryant

I bought a electric reclining leather sofa and loveseat. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. My sofa had a 10″ cut on back and edge of back cushion had rubbed spot on it. The loveseat was dropped twice and ripped bottom corner. Of course both pieces had to be reordered, so I have another 2 week wait and on day if delivery another 4 hour window. They had my glass storm door opened with spring catch locked. They left door open as they set up furniture and wind caught it pulled it back which bent bracket hinge and broke screws off. When door blew back it hit pot which broke top off base and piece that inserted in base broke and the whole side was cracked. I was told I would be contacted regarding my personal property within 2 days and haven”t heard nothing. I also requested for inconvenience a designated time for delivery so u don”t have to waste a half day waiting and was told no exceptions could be made but could call an hour before. No one had contacted me to apologize for the problems or try to compensate me or make this right and very upset and disappointed with lack of customer service.

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