4/2/09 I purchased Roxio Toast9 at Staples in NM. When I installed it, the Roxio update says that Roxio 10 is current. I called their “Customer dis-Service” department and they said I had to get a refund from Staples, Staples won’t refund because it is the most current retail version and Roxio has not released Toast 10 to retail. Roxio doesn’t actually have customer service or support for Toast9 through retail so I filed an online ticket through customer dis-service. Their reply was a link to their site. (www.roxio.com/enu/support/service/cs_refund.html) … I’ll summarize: If you buy direct from Roxio, you have 30 days (Maybe). If you buy anywhere else, you get no support or refunds. Buyers beware. Roxio doesn’t support their dealers or their customers. If you can find ANY other software solution besides Roxio, I would recommend you use that other vendor. You can’t do any worse.
Consumer Reviews and Complaints
WRITE A REVIEWRate and Write a Review on Roxio
Scammer and Con Artist
Yuri Vanetik is a seriously dangerous asset manager who has been targeting folks from California and scamming them. Yuri misrepresented
TOTAL SCAM. BEWARE
This company doesn’t ever provide leads. They take your money and your credit card info and NEVER send leads. They will continue to charge
Place and food is disgusting
The staff is the worst part of this place. They are dirty, rude and just straight up gross. White chick with dark hair was literally
Price is too high
All my issues were solved, but they tried charging me more than what I had expected. They said it would be about 125 an hour and that it
Don’t Do It
I can’t believe you all are still in business with the shady dealings you all have going on. Paid for expedited shipping, received the
Scammed
We ordered $375. worth of products and never received nothing, they kept the money and no response from them. Totally disappointed and
Fraud
I sent $409 for an upper. He said he could only use Zelle. Well that was the same as sending cash. No response to any emails (lots of
A scam
This company does not allow you to register or use the prepaid card from Anthem I have tried numerous times to activate this card on their
This complaint and/or review was posted on Defaulters.com on 11:53 am, July 25, 2019 (CST) and is a permanent record located at: https://www.defaulters.com/scam/roxio/.
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Roxio Reviews & Complaints
August 21, 2013 I purchased Roxio easy LP to MP3. As I was installing the software I was asked for a Product Key # could not find one. Went on line to get one but no luck. Called and they said I have to go back to store I purchased the Item from. My son tried last Sunday October 13, 2013 also had no luck to get in contact with you guys. We called the Store and they said I can not return the product anymore it has been over 15 Day. I don”t want to return all I want is a Product Key # so that I can install my software. I tried again today after 2 hours and registering, I think it went through, I found the Complaint department. Please, please help me. My e-mail is je.[protected]@yahoo.com Erika H. Wilde
Roxio Reviews & Complaints
Customer Service is horrible. I purchased the product and it is not working. I tested the connections with VIDBOX, a competitor product and it worked. (same connections, same VHS, same VHS player). I contacted Corel/ Roxio via Chat, only to be told a help desk ticket would have to be created. A help desk ticket for a $40 product! I simply wanted to return at Roxio cost and get a replacement. A ticket was created yesterday morning, I responded with the information above. No reply all day. Last night I called customer service, only to be told that I have to wait for a technician to contact me via help desk ticket. I was also told a response 24 hours. Well past that.
Roxio Reviews & Complaints
December 14, 2012 Rovi Corp d/b/a/: Cinema Now/ Roxio Now/ Film Fresh 2830 Dela Cruz Blvd Santa Clara, CA 95050 Re: Fraudulent Charges to Bank Account of Dana Leigh Love et. al. Case Number: 1570865 To Whom It May Concern: Please be advised that on or about December 14, 2012 six duplicate charges of $5.99 were made to my Regions debit card without my knowledge and/or authorization. I made multiple requests for a copy of the receipt reflecting the nature of your business(s), the items for which I was being charged and the name of the individual who made the charge. I have been denied same. Further investigation has revealed that my personal information was hijacked from an account established at Best Buy pursuant to my purchase of a television from that business. Your company knew, or should have known, that the fraudulent charges were made “in-house” and with this knowledge you have refused to refund the sums stolen from me or to compensate me for your intentional infliction of emotional distress upon me. I have now determined that you have a pattern and practice of similar conduct in your dealings with other customers. I am at this time demanding a refund of all sums taken from my account . A response within five days will prevent further legal action against you, both civil, criminal and in the nature of a class action. I am placing Regions Bank on notice by way of copy of this letter of their potential involvement as defendants in this regard. Sincerely, Dana Leigh Love Attorney at Law 1134 Rolling Hills Road Gadsden, AL 35901 [protected] [protected]@gmail.com Cc: Regions Bank PO Box 11007 Birmingham, AL 35288
Roxio Reviews & Complaints
I bought Roxio 9 Suite. The product would not install. Since I do hardware / software support for a living I checked all possible issues that might cause the problem outside of the CDs just being damaged. Nothing worked so I put in a ticket with Roxio support. They sent me back a procedure which sometimes works to install old (Pre 98) products but I tried the instruction twice anyway. I let Roxio know their procedure didn”t work. Seven months later I still didn”t get a reply so I decided to copy all of the files on both CDs one by one to a hard drive. It”s well known in the hardware repair world that there is the possibility that one out of 10 tries at copying a file may be successful even when the CD is damaged. Three hours later I finally got the final file copied. The install from the copied files on the hard drive worked find. As any hardware technician knows this means the CDs are damaged (probably the CDFS sector). I told Roxio about this and they said if I could copy anything off the CD that proved the CD was ok. They then disconnected the chat. My advice to everyone from now on is don”t pay for any product made by Roxio / Sonic unless your purchase is somehow protected.
Roxio Reviews & Complaints
I ordered DVD player software from Roxio, paid them the money (credit card via the Internet), downloaded the software, installed it, and it didn’t work. I assumed it was something small, but when I tried to call Roxio for support (they don’t offer a website for support) they demanded money to even talk to me, with a minimum of $20+ charged against my credit card with no guarantee they could solve my problem. Player problem: DVD worked fine in other machines, but on the one where I installed ROXIO, the sound was all choppy and could not be understood (even though picture quality seemed to be fine). By the way, before I installed the ROXIO software I could play CD’s just fine on the machine, but after installing the ROXIO software my CD’s would not play. Obviously ROXIO has software design problems (other people have figure out Windows XP – I wonder why ROXIO could not?). but what is troubling is that they refuse to provide any type of support just to get the user up and running (I guess they think their software is so good that it doesn’t need support).
Roxio Reviews & Complaints
I ordered one pair of Roxio 3D glasses. Due to the fact that the Web site returned me to a blank form. I re-entered my details three times when I was ordering. I subsequently had notification of three orders by e-mail. Order numbers [protected] (Which I received), [protected] and [protected]. I immediately notified Roxio that I had orederd three by mistake. The reply came that my request was being met. I have only received the one pair. My mastercard has been charged for 3 pairs and no refund has been made. My e-mail address is [protected]@netconnect.com.au
Roxio Reviews & Complaints
I purchased Roxio Easy VHS to DVD on 7-18-11. I have been trying with no luck to get it to work. Tech support is only by Email (No live support) and gives you a lot of tasks to do to try and make their product work. I have 4 to 5 long sugestions from them as to how to fix the problem of NO VIDEO SIGNAL. None of their sugustions work and they have had me running all over the internet looking for things. Their on line manuel looks nothing like the one they send you and the main screens do not look the same. I have given up and I for one will be returning the product to them. I have an OLD ADS Tech DVD Xpress I dug out of a box and hooked up. Had my VHS converted to a DVD in less then 2 hours and it only took about 5 mins to install the product. No manuel to mess eith Simple and fast hook up. DO NOT WAST YOUR MONEY ON ROXIO EASY VHS TO DVD. They have had a lot of problems and have been covering them up and saying its the buyers mistakes.
Roxio Reviews & Complaints
I recently purchased Easy Medid Creator 10. I should have just given them my money! As a teacher in Middle School and community college with two Master of Science degrees in education, there is NOTHING easy with Easy Media. I am having difficulty burning video to DVD. I have read the User Guide and it’s clear as mud. Contacted customer support and my four-year-old daughter would have more patience with my situation. Going back to Nero where I have had the best results. Hey Roxio, the definition of insanity is, “Repeating the same mistakes and expecting different results!”